Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
04/06/2026
Full time
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Position: Citrix Technical Solutions Sales Engineer Job Description: About Us Join Arrow Enterprise Computing Solutions, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent. Role Summary As a Citrix Technical Solutions and Sales Engineer and Account Technology Specialist, you will be responsible for technical relationships with paerters and customes managing and expanding existing sales, and winning new Logo sales with clients. Key Responsibilities Client Engagement & Relationship Management: Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth. Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions. Develop a thorough understanding of each client's business objectives, needs, and technical challenges. Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio. Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle. Portfolio Adoption & Solution Delivery: Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products. Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals. Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities Citrix solutions. You will collaborate with the SE team in the technical relationship with Citrix Assisting the internal product team in promoting IT solutions and providing technical support to business partners Advising business partners on selecting appropriate solutions for end customers through various communication channels, including email, phone, virtual meetings, and on-site visits Educating business partners and end customers about products and technologies, often through webinars, workshops, or conferences Supporting business partners and their end customers during solution testing (Proof of Concept) and implementations at end customer sites. Sales Growth & Revenue Retention: Contribute to sales to meet and exceed new logo revenue, retention and growth sales targets by successful promoting and wining the technical aspects of cusrmoer and partner sales. Identify technical and solution risks to accounts and work proactively to mitigate client churn, securing long-term solutions. Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization. Collaboration & Internal Alignment: Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met. Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements. Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions. Who are We Looking for: Proven experience in technical account management, soluitions enablement or technical sales within the technology sectors. Strong understanding of Citrix solutions (or similar technologies) and their role in a comprehensive IT strategy. Experience in installing, managing and maintaining offerings such as Citrix App and Desktop virtualisation, XenServer, Endpoint management and NetScalar application delivery and security offerings Fluency in English Good communication and negotiation skills Self-motivated with a hardworking and proactive approach Effective communication with people at all levels Problem solving and capacity to follow through on a task to conclusion. Excellent relationship-building skills. Demonstrated ability to achieve and exceed revenue retention and growth targets. Willingness to travel up to 60% of the time for client meetings and events Ability to work independently, prioritize effectively, and manage territory-level responsibilities. Fluency in English. UK Based. Preferred: Experience with strategic sales initiatives and marketing collaborations. Skills and Attributes Strong leadership and management capabilities. Excellent communication, negotiation, and influencing skills. Ability to connect, enthuse, and mobilize others. Deep understanding of vendor strategies and ability to evangelize vendor propositions. Benefits Competitive salary and performance-based bonuses. Comprehensive benefits package including health insurance, pension contributions, and paid time off. Opportunities for career advancement and professional development. A dynamic, inclusive work environment with a focus on innovation and collaboration. Join Us If you are a strategic thinker with a passion for sales and innovation, we invite you to apply for the this position and be part of our dynamic team driving growth and success at Arrow. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Sales JBRP1_UKTJ
13/06/2026
Full time
Position: Citrix Technical Solutions Sales Engineer Job Description: About Us Join Arrow Enterprise Computing Solutions, a leading innovator in the technology sector, dedicated to providing cutting-edge solutions and fostering a dynamic work culture. Our mission is to drive growth and innovation through strategic partnerships and exceptional talent. Role Summary As a Citrix Technical Solutions and Sales Engineer and Account Technology Specialist, you will be responsible for technical relationships with paerters and customes managing and expanding existing sales, and winning new Logo sales with clients. Key Responsibilities Client Engagement & Relationship Management: Act as the primary technical point of contact for key strategic clients, fostering deep relationships and trust to ensure long-term business growth. Proactively manage and grow existing accounts, identifying opportunities to expand the use of Citrix solutions. Develop a thorough understanding of each client's business objectives, needs, and technical challenges. Collaborate closely with partners and clients to implement tailored strategies that leverage the full Citrix portfolio. Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle. Portfolio Adoption & Solution Delivery: Drive the adoption of Citrix solutions, ensuring clients fully realize the value of the products. Work with clients to identify gaps in their IT capabilities and propose solutions that align with their long-term business goals. Collaborate with technical teams and partners to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) to showcase the capabilities Citrix solutions. You will collaborate with the SE team in the technical relationship with Citrix Assisting the internal product team in promoting IT solutions and providing technical support to business partners Advising business partners on selecting appropriate solutions for end customers through various communication channels, including email, phone, virtual meetings, and on-site visits Educating business partners and end customers about products and technologies, often through webinars, workshops, or conferences Supporting business partners and their end customers during solution testing (Proof of Concept) and implementations at end customer sites. Sales Growth & Revenue Retention: Contribute to sales to meet and exceed new logo revenue, retention and growth sales targets by successful promoting and wining the technical aspects of cusrmoer and partner sales. Identify technical and solution risks to accounts and work proactively to mitigate client churn, securing long-term solutions. Participate in quarterly business reviews (QBRs) with clients, providing insights on the performance of solutions and offering recommendations for optimization. Collaboration & Internal Alignment: Work closely with internal teams, including sales, engineering, customer success, and technical support, to ensure client needs are met. Act as a client advocate within Arrow and Citrix, providing feedback to product management and development teams to drive product improvements. Collaborate with marketing and sales leadership to develop targeted campaigns and initiatives that promote Citrix solutions. Who are We Looking for: Proven experience in technical account management, soluitions enablement or technical sales within the technology sectors. Strong understanding of Citrix solutions (or similar technologies) and their role in a comprehensive IT strategy. Experience in installing, managing and maintaining offerings such as Citrix App and Desktop virtualisation, XenServer, Endpoint management and NetScalar application delivery and security offerings Fluency in English Good communication and negotiation skills Self-motivated with a hardworking and proactive approach Effective communication with people at all levels Problem solving and capacity to follow through on a task to conclusion. Excellent relationship-building skills. Demonstrated ability to achieve and exceed revenue retention and growth targets. Willingness to travel up to 60% of the time for client meetings and events Ability to work independently, prioritize effectively, and manage territory-level responsibilities. Fluency in English. UK Based. Preferred: Experience with strategic sales initiatives and marketing collaborations. Skills and Attributes Strong leadership and management capabilities. Excellent communication, negotiation, and influencing skills. Ability to connect, enthuse, and mobilize others. Deep understanding of vendor strategies and ability to evangelize vendor propositions. Benefits Competitive salary and performance-based bonuses. Comprehensive benefits package including health insurance, pension contributions, and paid time off. Opportunities for career advancement and professional development. A dynamic, inclusive work environment with a focus on innovation and collaboration. Join Us If you are a strategic thinker with a passion for sales and innovation, we invite you to apply for the this position and be part of our dynamic team driving growth and success at Arrow. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Sales JBRP1_UKTJ
M & A Doocey Civil Engineering Ltd.
Tipton, West Midlands
Job Title Junior IT Technician Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton, West Midlands Our Company Doocey Group is a family run utility and civil engineering contractor with over 40 years' experience built on strong, Black Country values. We've experienced significant growth over the past 10 years which we've achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you're looking to join a business that values hard work, loyalty and ambition, you'll feel right at home here. The Role The Junior IT Technician provides first line technical support to users and assists in maintaining the IT systems. This role involves troubleshooting hardware and software issues, setting up and configuring devices and supporting networks and system operations under the guidance of senior IT staff. The Junior IT Technician plays a key role in ensuring reliable day to day IT services, delivering timely and staff focused technical assistance. Responsibilities Provide first line technical support to users for hardware, software and connectivity issues Log, track and resolve support requests using a ticketing system in line with agreed SLAs Set up, configure and maintain user devices (tablets/phones etc.), peripherals and workstations Assist with IT projects, system upgrades and equipment rollouts Assist with setting up computers, laptops and other IT equipment Escalate complex technical issues to senior IT staff when required Provide friendly, professional support and ensure a positive user experience Personal Qualities Good communication skills - personable, confident and able to explain technical issues clearly to non technical users Good time management - able to balance multiple tasks and prioritise accordingly to meet IT deadlines Team working - ability to work closely with other junior/senior technicians Comfortable following instructions and asking questions when unsure Positive attitude and keen to learn while on the job Hands on, not shy to get under desks, run cables etc. Passion for technology and IT in general with a willingness to learn new systems, tools and technologies Technical Skills & Experience Ideally 1 year of professional IT support experience (we would take a keen graduate with demonstrable interest and skills in IT) Basic experience in an IT support or helpdesk environment (including internships, placements, part time roles or university lab support) would be an advantage Demonstrable familiarity using technology in a commercial or personal capacity Basic computer hardware knowledge (PCs, laptops, monitors and printers) Familiarity with Windows (10/11 fundamentals) and/or macOS Familiarity with OS updates, patches and restart procedures Basic networking understanding (Wi Fi, Ethernet, internet access) Awareness of IT security best practices (password policies, antivirus and data protection) Laptop and desktop imaging (basic awareness) Microsoft 365 user level knowledge (Outlook, Teams, Word and Excel) Qualifications & Training Relevant IT qualification at either A Level, Degree or HND level Additional Information Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.
13/06/2026
Full time
Job Title Junior IT Technician Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton, West Midlands Our Company Doocey Group is a family run utility and civil engineering contractor with over 40 years' experience built on strong, Black Country values. We've experienced significant growth over the past 10 years which we've achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you're looking to join a business that values hard work, loyalty and ambition, you'll feel right at home here. The Role The Junior IT Technician provides first line technical support to users and assists in maintaining the IT systems. This role involves troubleshooting hardware and software issues, setting up and configuring devices and supporting networks and system operations under the guidance of senior IT staff. The Junior IT Technician plays a key role in ensuring reliable day to day IT services, delivering timely and staff focused technical assistance. Responsibilities Provide first line technical support to users for hardware, software and connectivity issues Log, track and resolve support requests using a ticketing system in line with agreed SLAs Set up, configure and maintain user devices (tablets/phones etc.), peripherals and workstations Assist with IT projects, system upgrades and equipment rollouts Assist with setting up computers, laptops and other IT equipment Escalate complex technical issues to senior IT staff when required Provide friendly, professional support and ensure a positive user experience Personal Qualities Good communication skills - personable, confident and able to explain technical issues clearly to non technical users Good time management - able to balance multiple tasks and prioritise accordingly to meet IT deadlines Team working - ability to work closely with other junior/senior technicians Comfortable following instructions and asking questions when unsure Positive attitude and keen to learn while on the job Hands on, not shy to get under desks, run cables etc. Passion for technology and IT in general with a willingness to learn new systems, tools and technologies Technical Skills & Experience Ideally 1 year of professional IT support experience (we would take a keen graduate with demonstrable interest and skills in IT) Basic experience in an IT support or helpdesk environment (including internships, placements, part time roles or university lab support) would be an advantage Demonstrable familiarity using technology in a commercial or personal capacity Basic computer hardware knowledge (PCs, laptops, monitors and printers) Familiarity with Windows (10/11 fundamentals) and/or macOS Familiarity with OS updates, patches and restart procedures Basic networking understanding (Wi Fi, Ethernet, internet access) Awareness of IT security best practices (password policies, antivirus and data protection) Laptop and desktop imaging (basic awareness) Microsoft 365 user level knowledge (Outlook, Teams, Word and Excel) Qualifications & Training Relevant IT qualification at either A Level, Degree or HND level Additional Information Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.
Job Title: IT Technician Location: Sharston, M22 4SN Salary: Up to £30,000 depending on experience Job type: Full time, Permanent About Us Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquarters in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About the Role Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities Administration of in house software Desktop support and troubleshooting in Windows 10 environments Support for deployed printers, scanners and other peripherals across the network Support for company mobile phones or other mobile devices Support for company telecoms system Responsibility for maintaining a comprehensive asset register Support for security systems linked to the IT network Some travel to branch office (Liverpool) may be required on an ad hoc basis Person Specification A minimum of 12 months experience working within IT Support Knowledge of Windows based operating systems and troubleshooting common problems Understanding of network infrastructure and technology Understanding of computer hardware and peripherals Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines Ability to prioritise work received via telephone, email and helpdesk based on business or user impact Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times Excellent organisational and time management skills Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage Experience of IP telephone systems e.g. Ringcentral is desirable Experience of working in the legal industry is advantageous Salary & Hours Salary of up to £30,000, dependent on experience The working hours are 9:30 am to 6:30 pm Monday Thursday and 9:30 am to 6 pm Friday Benefits 23 days holiday, rising to 26 days, plus bank/public holidays Extra holidays - 3 holiday buy backs and an extra day for your birthday after service length requirementPrivate medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme 24/7 onsite gym, netball/football team, 10 km Manchester team and more Active social committee with generous departmental and firm wide social budget Recruitment Process Interviews will be conducted by MS Teams and will include scenario based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.
13/06/2026
Full time
Job Title: IT Technician Location: Sharston, M22 4SN Salary: Up to £30,000 depending on experience Job type: Full time, Permanent About Us Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquarters in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. About the Role Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities Administration of in house software Desktop support and troubleshooting in Windows 10 environments Support for deployed printers, scanners and other peripherals across the network Support for company mobile phones or other mobile devices Support for company telecoms system Responsibility for maintaining a comprehensive asset register Support for security systems linked to the IT network Some travel to branch office (Liverpool) may be required on an ad hoc basis Person Specification A minimum of 12 months experience working within IT Support Knowledge of Windows based operating systems and troubleshooting common problems Understanding of network infrastructure and technology Understanding of computer hardware and peripherals Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines Ability to prioritise work received via telephone, email and helpdesk based on business or user impact Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times Excellent organisational and time management skills Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage Experience of IP telephone systems e.g. Ringcentral is desirable Experience of working in the legal industry is advantageous Salary & Hours Salary of up to £30,000, dependent on experience The working hours are 9:30 am to 6:30 pm Monday Thursday and 9:30 am to 6 pm Friday Benefits 23 days holiday, rising to 26 days, plus bank/public holidays Extra holidays - 3 holiday buy backs and an extra day for your birthday after service length requirementPrivate medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme 24/7 onsite gym, netball/football team, 10 km Manchester team and more Active social committee with generous departmental and firm wide social budget Recruitment Process Interviews will be conducted by MS Teams and will include scenario based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.
Junior Application Support EngineerApplylocations: GBR - BER - READINGtime type: Full timeposted on: Posted Todayjob requisition id: Job Description: Location: Hybrid in Reading area Level of clearance: High Level Security ClearanceDue to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years. About DXCDXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit The Junior Application Support Engineer Role We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am - 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA. Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 0-2 years of experience in IT support, application support, or a closely related technical field. Strong analytical and problem-solving abilities. Excellent communication skills and the ability to work in a team-oriented environment. The following technical skills would be beneficial: + A basic understanding of ServiceNow + Experience in using Windows-based Applications + Basic knowledge of MS Azure + Experience of using MS Office Suite + An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable BenefitsDXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . About UsDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on
13/06/2026
Full time
Junior Application Support EngineerApplylocations: GBR - BER - READINGtime type: Full timeposted on: Posted Todayjob requisition id: Job Description: Location: Hybrid in Reading area Level of clearance: High Level Security ClearanceDue to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years. About DXCDXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit The Junior Application Support Engineer Role We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am - 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Responsibilities Performing early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA. Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments. Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors. Create and update "how to guides" and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis. Work together with the applications team to identify and implement continual service improvement activities. Key Skills 0-2 years of experience in IT support, application support, or a closely related technical field. Strong analytical and problem-solving abilities. Excellent communication skills and the ability to work in a team-oriented environment. The following technical skills would be beneficial: + A basic understanding of ServiceNow + Experience in using Windows-based Applications + Basic knowledge of MS Azure + Experience of using MS Office Suite + An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable BenefitsDXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . About UsDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: Primary Responsibilities Apply technology to address business needs and constraints. Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service. Participate in enterprise-wide IT projects and initiatives. Diagnose system hardware, software, and operator problems. Provide advanced troubleshooting on complicated IT issues. Provide support for software applications. Provide desk side training upon request for enterprise applications. Request hardware and software through the requisition system as directed by the supervisor. Provide hardware support, printer and printing support. Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets. Assist the IT Support team with software inventory where required. Provide local office coordination and communication of technical support topics/issues of interest. Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions. Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed. Required Qualifications Associate's degree in Computer Science/MIS-related area or equivalent work experience. 1+ years of experience in technical support of PC, networks and servers. Excellent working knowledge of personal computer and peripherals. Experience in systems operations and maintenance. Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self starter able to handle multiple tasks and deadlines with minimal supervision. Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS. This position may include travel. Why HDR At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
13/06/2026
Full time
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: Primary Responsibilities Apply technology to address business needs and constraints. Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service. Participate in enterprise-wide IT projects and initiatives. Diagnose system hardware, software, and operator problems. Provide advanced troubleshooting on complicated IT issues. Provide support for software applications. Provide desk side training upon request for enterprise applications. Request hardware and software through the requisition system as directed by the supervisor. Provide hardware support, printer and printing support. Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets. Assist the IT Support team with software inventory where required. Provide local office coordination and communication of technical support topics/issues of interest. Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions. Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed. Required Qualifications Associate's degree in Computer Science/MIS-related area or equivalent work experience. 1+ years of experience in technical support of PC, networks and servers. Excellent working knowledge of personal computer and peripherals. Experience in systems operations and maintenance. Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self starter able to handle multiple tasks and deadlines with minimal supervision. Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS. This position may include travel. Why HDR At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey. To Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions. To Provide first level support to all staff and students within the school. To monitor the helpdesk jobs efficiently completing first level jobs where possible and elevate jobs to second level support when required. Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards. To isolate hardware or software issues with PCs or laptops and carry out the necessary repair work. Understanding the process to rebuild domain computers using Microsoft SCCM effectively on their own. Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required. Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment. Using network software to remotely assist users and carry out first line support calls when possible. Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes. Entry requirements Mandatory; GCSE Level 4 in Mathematics and Level 4 in English/ Equivalent. Skills required Customer care skills Training to be provided Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete: Work towards gaining a full Level 3 IT Solutions Qualification. Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, Maths, and ICT (if required). Other training will be provided by the employer as required to enable the fulfilment of the job role. Things to consider To be in sympathy with the aims and practices of a Church School. Possible full-time role of ICT Technician or Desktop Support Engineer. Location Bishop Ramsey CE School Bishop Ramsey C Of E School, Warrender Way, Ruislip, Middlesex, England. HA4 8EE Training delivery site: Uxbridge Campus At a Glance Salary: £ 14976 per year Working week: Monday to Friday / 08:00am-4:00pm Duration: 24 Months Apprenticeship standard: IT solutions technician (Level 3)
13/06/2026
Full time
We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey. To Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions. To Provide first level support to all staff and students within the school. To monitor the helpdesk jobs efficiently completing first level jobs where possible and elevate jobs to second level support when required. Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards. To isolate hardware or software issues with PCs or laptops and carry out the necessary repair work. Understanding the process to rebuild domain computers using Microsoft SCCM effectively on their own. Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required. Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment. Using network software to remotely assist users and carry out first line support calls when possible. Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes. Entry requirements Mandatory; GCSE Level 4 in Mathematics and Level 4 in English/ Equivalent. Skills required Customer care skills Training to be provided Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete: Work towards gaining a full Level 3 IT Solutions Qualification. Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, Maths, and ICT (if required). Other training will be provided by the employer as required to enable the fulfilment of the job role. Things to consider To be in sympathy with the aims and practices of a Church School. Possible full-time role of ICT Technician or Desktop Support Engineer. Location Bishop Ramsey CE School Bishop Ramsey C Of E School, Warrender Way, Ruislip, Middlesex, England. HA4 8EE Training delivery site: Uxbridge Campus At a Glance Salary: £ 14976 per year Working week: Monday to Friday / 08:00am-4:00pm Duration: 24 Months Apprenticeship standard: IT solutions technician (Level 3)
Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites) Salary: £34,000 - £39,000 (Depending on Experience) Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am - 5:30pm) About Us Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships. The Role We are seeking a proactive and skilled 2nd Line IT Support Engineer to join our growing team. You will resolve escalated technical issues, support a range of client environments, and contribute to continuous service improvement. This is a hands on role requiring strong troubleshooting skills, clear communication, and a passion for technology. Key Responsibilities Respond to and resolve 2nd line tickets escalated from the service desk team. Diagnose and fix issues across desktop, server, network, and cloud environments. Escalate unresolved or complex issues to 3rd line or specialist teams as needed. Maintain accurate ticket notes and ensure timely updates to clients. Communicate clearly and professionally with clients to manage expectations and provide updates. Support client onboarding and project work as required. Contribute to a positive client experience through consistent and reliable service. Update internal and client documentation to reflect changes and resolutions. Provide informal mentoring and guidance to 1st line engineers. Participate in team meetings and contribute to service desk performance goals. Accurately document troubleshooting steps, solutions, and contribute to the knowledge base. Ensure accurate time recording and activity logging for all work performed. Travel to and from client sites as required. Key Skills & Experience Minimum 4 years' experience in IT support, ideally within a Managed Service Provider (MSP) environment. Excellent customer service and telephone manner. Strong troubleshooting skills across Windows desktop and server environments. Organised and able to manage multiple tasks effectively. Ability to learn quickly and adapt to changing requirements. Professional communication skills, both written and verbal. Passion and drive for IT technology and solutions. Full UK driving licence and own reliable transport. Technical Skills Required Windows Server 2016/2019/2022 Windows 11 Active Directory, DNS, VPN, TCP/IP, Group Policy Networking fundamentals: Routing, Switching, Firewalls VoIP Experience with cloud platforms (e.g., Azure) Experience with Mac OS Exposure to virtualisation technologies (Hyper V, RDS/Terminal Services) Familiarity with Autotask or similar ticketing systems, and RMM tools Microsoft certifications (e.g., MCSA) or equivalent Extra day off for your birthday Performance related bonus scheme Team (paid for) social events Relaxed and friendly atmosphere, with a professional approach Flexibility to work from home (high spec IT equipment provided) Highly experienced team for support and development
13/06/2026
Full time
Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites) Salary: £34,000 - £39,000 (Depending on Experience) Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am - 5:30pm) About Us Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships. The Role We are seeking a proactive and skilled 2nd Line IT Support Engineer to join our growing team. You will resolve escalated technical issues, support a range of client environments, and contribute to continuous service improvement. This is a hands on role requiring strong troubleshooting skills, clear communication, and a passion for technology. Key Responsibilities Respond to and resolve 2nd line tickets escalated from the service desk team. Diagnose and fix issues across desktop, server, network, and cloud environments. Escalate unresolved or complex issues to 3rd line or specialist teams as needed. Maintain accurate ticket notes and ensure timely updates to clients. Communicate clearly and professionally with clients to manage expectations and provide updates. Support client onboarding and project work as required. Contribute to a positive client experience through consistent and reliable service. Update internal and client documentation to reflect changes and resolutions. Provide informal mentoring and guidance to 1st line engineers. Participate in team meetings and contribute to service desk performance goals. Accurately document troubleshooting steps, solutions, and contribute to the knowledge base. Ensure accurate time recording and activity logging for all work performed. Travel to and from client sites as required. Key Skills & Experience Minimum 4 years' experience in IT support, ideally within a Managed Service Provider (MSP) environment. Excellent customer service and telephone manner. Strong troubleshooting skills across Windows desktop and server environments. Organised and able to manage multiple tasks effectively. Ability to learn quickly and adapt to changing requirements. Professional communication skills, both written and verbal. Passion and drive for IT technology and solutions. Full UK driving licence and own reliable transport. Technical Skills Required Windows Server 2016/2019/2022 Windows 11 Active Directory, DNS, VPN, TCP/IP, Group Policy Networking fundamentals: Routing, Switching, Firewalls VoIP Experience with cloud platforms (e.g., Azure) Experience with Mac OS Exposure to virtualisation technologies (Hyper V, RDS/Terminal Services) Familiarity with Autotask or similar ticketing systems, and RMM tools Microsoft certifications (e.g., MCSA) or equivalent Extra day off for your birthday Performance related bonus scheme Team (paid for) social events Relaxed and friendly atmosphere, with a professional approach Flexibility to work from home (high spec IT equipment provided) Highly experienced team for support and development
End User Support TechnicianApplyremote type: On-Sitelocations: Crawleytime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Crawley, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one supplier of defence electronics. Beyond that our people have made London's Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We're a leading name in our markets and a diverse, constantly evolving organisation.We are currently looking to recruit an End User Support Technician to join our office in Crawley . The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services. Key Responsibilities and Tasks: Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. Support and deployment of Smartphone's - iPhone and Android. Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided. Qualifications, Experience and Skills: Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Teamwork focus, able to work with teams located at other remote sites as required. Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop buildsDesirable: Automation tools (such as SCCM) Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK () Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.
13/06/2026
Full time
End User Support TechnicianApplyremote type: On-Sitelocations: Crawleytime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Crawley, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one supplier of defence electronics. Beyond that our people have made London's Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We're a leading name in our markets and a diverse, constantly evolving organisation.We are currently looking to recruit an End User Support Technician to join our office in Crawley . The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services. Key Responsibilities and Tasks: Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects). Build / rebuild and deployment of desktop / laptop machines in line with "Desktop-on-Demand" procedures and build standards using automated tools (SCCM) and manual processes as necessary. Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 - (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required. Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users. Support and deployment of Smartphone's - iPhone and Android. Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided. Qualifications, Experience and Skills: Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution. Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable. Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Teamwork focus, able to work with teams located at other remote sites as required. Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed. Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop buildsDesirable: Automation tools (such as SCCM) Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of - IP, WINS, DHCP, DNS, Group Policy etc. Security Clearance Statement This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK () Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.
Description Chart your own course and change the world - with the support of people whose interests are aligned with yours. At Burns & McDonnell, opportunity is waiting. We're looking for people with big ideas and an entrepreneurial mindset. It's those kinds of people who've helped us grow from a small consulting business back in 1898 to a global leader in engineering, architecture and construction solutions. Today, we're a thriving company with more than 10,000 professionals working in 75 offices worldwide and recognised as a leader in Engineering & Construction Services. The Staff Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology services, provide technical advice and support our employee owners with quality IT and audio services, and assist with technical support. These Teams will be across the United Kingdom, and the role will place strong emphasis on teamwork, customer commitment, a sense of urgency, and continuous improvement. Perform installation repair and upgrade of computer hardware. Perform troubleshooting of hardware and software issues. Present training on hardware and software packages. Perform preventative IT/Network maintenance tasks. Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources. Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues. Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion. Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes. Develop AV standard configurations that meet the needs of Burns & McDonnell. Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner. Actively develop and maintain business relationships with regional office staff and management for feedback/user integration. Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management. Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets. Provide support for customers in all Burns & McDonnell locations via phone, video, e mail, and in person to resolve. Resolve incidents assigned from other IT groups or non IT sources. Provide AV support during presentations and company-sponsored events. Provide setup and execution of video conferences. Provide training and education to Burns & McDonnell employees on usage of AV systems. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor Degree in Computer Science, Information Technology, or related degree. and 4 years of experience Required or Applicable years of experience may be substituted for degree requirement. Required This position requires a self starter with a bias for proactive initiative, excellent follow through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients. Technical expertise in desktops, workstations, laptops and other IT peripheral devices required. Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills. Excellent audio visual skills, including issue troubleshooting abilities. Excellent written and verbal communication skills. Strong analytical and problem solving skills. Proficient computer skills including Microsoft Office suite. Microsoft A certification Preferred This role will require travel between our regional offices in the United Kingdom. This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled. Job Information Technology Primary Location GB-Birmingham, UK-Birmingham Other Locations GB-London, UK-London Schedule: Full-time Travel: Yes, 20 % of the Time Req ID: 262315 Job Hire Type Experienced N/A
13/06/2026
Full time
Description Chart your own course and change the world - with the support of people whose interests are aligned with yours. At Burns & McDonnell, opportunity is waiting. We're looking for people with big ideas and an entrepreneurial mindset. It's those kinds of people who've helped us grow from a small consulting business back in 1898 to a global leader in engineering, architecture and construction solutions. Today, we're a thriving company with more than 10,000 professionals working in 75 offices worldwide and recognised as a leader in Engineering & Construction Services. The Staff Regional Office Information Technology (IT) Specialist will deliver multiple audio services and general Information Technology services, provide technical advice and support our employee owners with quality IT and audio services, and assist with technical support. These Teams will be across the United Kingdom, and the role will place strong emphasis on teamwork, customer commitment, a sense of urgency, and continuous improvement. Perform installation repair and upgrade of computer hardware. Perform troubleshooting of hardware and software issues. Present training on hardware and software packages. Perform preventative IT/Network maintenance tasks. Work with Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources. Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues. Collaborate with AV integration partners to coordinate design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion. Perform acceptance testing for any AV integrated control system for all new installations, moves, or changes. Develop AV standard configurations that meet the needs of Burns & McDonnell. Installation of basic and standard AV when schedule or cost prohibits use of AV integration partner. Actively develop and maintain business relationships with regional office staff and management for feedback/user integration. Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management. Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets. Provide support for customers in all Burns & McDonnell locations via phone, video, e mail, and in person to resolve. Resolve incidents assigned from other IT groups or non IT sources. Provide AV support during presentations and company-sponsored events. Provide setup and execution of video conferences. Provide training and education to Burns & McDonnell employees on usage of AV systems. Performs other duties as assigned. Complies with all policies and standards. Qualifications Bachelor Degree in Computer Science, Information Technology, or related degree. and 4 years of experience Required or Applicable years of experience may be substituted for degree requirement. Required This position requires a self starter with a bias for proactive initiative, excellent follow through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients. Technical expertise in desktops, workstations, laptops and other IT peripheral devices required. Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills. Excellent audio visual skills, including issue troubleshooting abilities. Excellent written and verbal communication skills. Strong analytical and problem solving skills. Proficient computer skills including Microsoft Office suite. Microsoft A certification Preferred This role will require travel between our regional offices in the United Kingdom. This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled. Job Information Technology Primary Location GB-Birmingham, UK-Birmingham Other Locations GB-London, UK-London Schedule: Full-time Travel: Yes, 20 % of the Time Req ID: 262315 Job Hire Type Experienced N/A
About AGI Founded in Japan, the AGI Group (AGI) is a global engineering and technology company serving high-value chemical, pharmaceutical, energy, and advanced materials industries. Built on a heritage of precision engineering and long-term partnerships, AGI has evolved from its manufacturing roots into a global solutions provider supporting customers across the entire compound lifecycle,from laboratory innovation through to pilot and production scale. With its European headquarters in Zurich,and a growing international presence across North America, Europe, and Asia, AGI combines deep processexpertisewith forward-looking digital innovation. We work alongside our customers to solve complex scientific and engineering challenges,enabling safer, smarter, and more efficient operations that accelerate the advancement of science. At AGI, we believe progress happens when engineering excellence meets intelligent integration. About AGI SDA (Synthesis, Digitalization and Automation) inRoyston, UK TheAGI Synthesis, Digitalization and Automation (SDA) division develops the software and automation platforms that power AGI's next generation of scientific and industrial systems. Based in Royston, UK, our engineers build scalable software that connects laboratory instrumentation, automation, and digital workflows,enabling scientists and engineers to design, control, andoptimizecomplex chemical processes. About the Role Are you passionate abouttechnologyand excited to see your code drive real machines? Join us and help build the next generation of lab automation used by scientists worldwide. If you love tough technical challenges, fast collaboration, and building tech that directly fuels scientific discovery,you'llfit right in.It'sa veryhands-onrole, andyou'llspend most of your time deep in code. Key Duties and Responsibilities Design and build high-quality software across desktop, embedded, and server environments Develop modern solutions that streamline workflows for chemists and support real laboratory use cases Collaborate with architects, engineers, designers, and product managers to deliver robust, user-focused features Own components, contribute to architectural decisions, and helpestablishengineering best practices Mentor juniordevelopers and support knowledge sharing across the team Continuously improve our technology stack and explore new tools and approaches What You Bring 5+ years of software development experience and a relevant degree Strong knowledge of C#, .NET, software design principles, testing, and DevOps pipelines Experience building Windows applications (XAML) Familiarity with IoT protocols (MQTT, OPC/UA) Experience working with SQL databases and ORMs; understanding of NoSQL concepts Experience with Linux OS Comfortable working with AI agents and validating AI output Some non-essential but desirable experiences include Experience building cross-platform applications using Uno Platform Knowledge of modern C++ Experience building custom Linux distributions usingYoctoProject Familiarity withcloud-basedservices, ideally Microsoft Azure What You Will Enjoy The opportunity to build and shape a growing startup Real influence on product and technical decisions Flexible, partially remote work arrangements A trust-based, supportive international engineering culture Ongoing learning and professional growth opportunities Our employees receive the following benefits 25 days holiday per year (not including bank holidays) Hybrid working (only 2 days a week in the office) Pension scheme Private health insurance (AXA) Death in service benefit Employee health and wellbeing support (EAP) Ready to help shape the future with us? We'dlove to hear from you! Send your complete application (CV, cover letter, certificates, and relevant supporting documents) to . For any questions,Joanna ishappy to help. Please note,applicants must be eligible to work inthe UK. Unfortunately, we are unable to provide visa sponsorship for this role.
13/06/2026
Full time
About AGI Founded in Japan, the AGI Group (AGI) is a global engineering and technology company serving high-value chemical, pharmaceutical, energy, and advanced materials industries. Built on a heritage of precision engineering and long-term partnerships, AGI has evolved from its manufacturing roots into a global solutions provider supporting customers across the entire compound lifecycle,from laboratory innovation through to pilot and production scale. With its European headquarters in Zurich,and a growing international presence across North America, Europe, and Asia, AGI combines deep processexpertisewith forward-looking digital innovation. We work alongside our customers to solve complex scientific and engineering challenges,enabling safer, smarter, and more efficient operations that accelerate the advancement of science. At AGI, we believe progress happens when engineering excellence meets intelligent integration. About AGI SDA (Synthesis, Digitalization and Automation) inRoyston, UK TheAGI Synthesis, Digitalization and Automation (SDA) division develops the software and automation platforms that power AGI's next generation of scientific and industrial systems. Based in Royston, UK, our engineers build scalable software that connects laboratory instrumentation, automation, and digital workflows,enabling scientists and engineers to design, control, andoptimizecomplex chemical processes. About the Role Are you passionate abouttechnologyand excited to see your code drive real machines? Join us and help build the next generation of lab automation used by scientists worldwide. If you love tough technical challenges, fast collaboration, and building tech that directly fuels scientific discovery,you'llfit right in.It'sa veryhands-onrole, andyou'llspend most of your time deep in code. Key Duties and Responsibilities Design and build high-quality software across desktop, embedded, and server environments Develop modern solutions that streamline workflows for chemists and support real laboratory use cases Collaborate with architects, engineers, designers, and product managers to deliver robust, user-focused features Own components, contribute to architectural decisions, and helpestablishengineering best practices Mentor juniordevelopers and support knowledge sharing across the team Continuously improve our technology stack and explore new tools and approaches What You Bring 5+ years of software development experience and a relevant degree Strong knowledge of C#, .NET, software design principles, testing, and DevOps pipelines Experience building Windows applications (XAML) Familiarity with IoT protocols (MQTT, OPC/UA) Experience working with SQL databases and ORMs; understanding of NoSQL concepts Experience with Linux OS Comfortable working with AI agents and validating AI output Some non-essential but desirable experiences include Experience building cross-platform applications using Uno Platform Knowledge of modern C++ Experience building custom Linux distributions usingYoctoProject Familiarity withcloud-basedservices, ideally Microsoft Azure What You Will Enjoy The opportunity to build and shape a growing startup Real influence on product and technical decisions Flexible, partially remote work arrangements A trust-based, supportive international engineering culture Ongoing learning and professional growth opportunities Our employees receive the following benefits 25 days holiday per year (not including bank holidays) Hybrid working (only 2 days a week in the office) Pension scheme Private health insurance (AXA) Death in service benefit Employee health and wellbeing support (EAP) Ready to help shape the future with us? We'dlove to hear from you! Send your complete application (CV, cover letter, certificates, and relevant supporting documents) to . For any questions,Joanna ishappy to help. Please note,applicants must be eligible to work inthe UK. Unfortunately, we are unable to provide visa sponsorship for this role.
For additional information, please review . About Citi As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology; we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi.We want to regularly engage with talented individuals who are passionate about producing clean, testable code as part of a high performing team. We have found this to be way more important than experience in the financial sector.We welcome applications from any industry and should you wish to apply your application will be reviewed for a multitude of Developer positions at varying levels. About FX Tech Citi FX has a physical presence in 83 countries with 1,400 dedicated staff giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence. Citi has the largest FX presence of any bank globally and we proudly put this down to delivering unrivalled service and insight to our clients. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain and grow our FX business. Above all, we seek individuals who seek exceptional attitude and aptitude in the people they work with and have a demonstrated passion for delivering FX technology in support of our FX business. Role Overview/What will you do: Hands on technical implementation of FX payments / trading systems The successful candidate will work with teams across FX Technology implement solutions that benefit the business The role does not involve budget responsibility Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Work directly with trading and quant teams Key Skills and Experience required Proven understanding of FX highly preferred Understanding of ultra-low-latency development practices Proven track record of building new systems, replacing legacy systems and renovating existing systems The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback Awareness of industry trends and leveraging new technologies as appropriate This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
13/06/2026
Full time
For additional information, please review . About Citi As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology; we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi.We want to regularly engage with talented individuals who are passionate about producing clean, testable code as part of a high performing team. We have found this to be way more important than experience in the financial sector.We welcome applications from any industry and should you wish to apply your application will be reviewed for a multitude of Developer positions at varying levels. About FX Tech Citi FX has a physical presence in 83 countries with 1,400 dedicated staff giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence. Citi has the largest FX presence of any bank globally and we proudly put this down to delivering unrivalled service and insight to our clients. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain and grow our FX business. Above all, we seek individuals who seek exceptional attitude and aptitude in the people they work with and have a demonstrated passion for delivering FX technology in support of our FX business. Role Overview/What will you do: Hands on technical implementation of FX payments / trading systems The successful candidate will work with teams across FX Technology implement solutions that benefit the business The role does not involve budget responsibility Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Work directly with trading and quant teams Key Skills and Experience required Proven understanding of FX highly preferred Understanding of ultra-low-latency development practices Proven track record of building new systems, replacing legacy systems and renovating existing systems The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback Awareness of industry trends and leveraging new technologies as appropriate This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IBKR) on any information technology related issues concerning the Microsoft Windows platform. You will assist business and development end users via telephone, email, and a centralised ticketing system to resolve or escalte IT issues. This position requires strong technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies, combined with a strong motivation to develop your skills further. You must demonstrate patience with those who are less technically proficient and be able to function effectively in a fast paced business environment with a high sense of urgency. Additional requirements for this role include dependability and a willingness to go above and beyond the call of duty in assisting end users and following technical issues through to resolution. Essential Job Functions Provide technical assistance and support for reported issues related to computer systems, software, and hardware promptly to meet departmental SLAs. Use all available means to assist users, including telephone, email, in person support, and remote support tools. Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees. Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards. Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence. Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self help articles for employee access. Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary. Participate in departmental or firm wide projects as instructed by the IT Department management. Contribute to departmental productivity and development objectives by participating in training programmes and team meetings. Interface with employees, supervisors, directors, and C level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner. Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non technical colleagues at all levels of the organisation. Participate in the assigned schedule to ensure coverage. Knowledge, Education and Skills Required Associate's Degree in Computer Science or a related field preferred. A+, Network+, Microsoft, and VMware certifications preferred. Proven technical support experience. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Strong organisational, prioritisation, and multitasking abilities. Expected to be a team player who shares knowledge for collective growth. Able to communicate technical concepts to non technical stakeholders. Must possess strong interpersonal and communication (written and oral) skills, along with a client service oriented approach. Pays close attention to detail, displays flexibility, works independently, and demonstrates self direction and initiative. Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently. Ability to manage multiple high priority initiatives in a fast paced, highly technical environment. Technical Experience Required Strong knowledge of Microsoft Windows desktop operating systems. Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT. Strong knowledge of the Microsoft Office suite. Working knowledge of Entra ID and Azure services. Working knowledge of administrative scripting (PowerShell, Python, etc.). Working knowledge of Intune packaging and PC deployments. Working knowledge of the TCP/IP protocol stack and Wi Fi. Working knowledge of DNS and DHCP. Working knowledge of supporting PCs in an Active Directory environment. Working knowledge of the Office 365 cloud application suite. Working knowledge of desktop imaging, application deployment, and hard drive encryption. Working knowledge of Active Directory, domains, and group policies. Location and Hours 20 Fenchurch Street, London, EC3M 8AF Coverage between 7:30 am - 6 pm (hours to be agreed), Monday - Friday (currently a Hybrid model) Career support and development Salary commensurate with experience Performance based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Occupational pension scheme based on gross earnings Annual leave above the statutory minimum, increasing with service Daily company paid lunch and healthy snack options (when working from the office) Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants) Travel season ticket loans Cycle to work scheme Subject to successful completion of the probation period Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees. Interactive Brokers (UK) is committed to promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to the FCA Consumer Duty.
13/06/2026
Full time
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IBKR) on any information technology related issues concerning the Microsoft Windows platform. You will assist business and development end users via telephone, email, and a centralised ticketing system to resolve or escalte IT issues. This position requires strong technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies, combined with a strong motivation to develop your skills further. You must demonstrate patience with those who are less technically proficient and be able to function effectively in a fast paced business environment with a high sense of urgency. Additional requirements for this role include dependability and a willingness to go above and beyond the call of duty in assisting end users and following technical issues through to resolution. Essential Job Functions Provide technical assistance and support for reported issues related to computer systems, software, and hardware promptly to meet departmental SLAs. Use all available means to assist users, including telephone, email, in person support, and remote support tools. Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees. Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards. Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence. Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self help articles for employee access. Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary. Participate in departmental or firm wide projects as instructed by the IT Department management. Contribute to departmental productivity and development objectives by participating in training programmes and team meetings. Interface with employees, supervisors, directors, and C level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner. Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non technical colleagues at all levels of the organisation. Participate in the assigned schedule to ensure coverage. Knowledge, Education and Skills Required Associate's Degree in Computer Science or a related field preferred. A+, Network+, Microsoft, and VMware certifications preferred. Proven technical support experience. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Strong organisational, prioritisation, and multitasking abilities. Expected to be a team player who shares knowledge for collective growth. Able to communicate technical concepts to non technical stakeholders. Must possess strong interpersonal and communication (written and oral) skills, along with a client service oriented approach. Pays close attention to detail, displays flexibility, works independently, and demonstrates self direction and initiative. Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently. Ability to manage multiple high priority initiatives in a fast paced, highly technical environment. Technical Experience Required Strong knowledge of Microsoft Windows desktop operating systems. Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT. Strong knowledge of the Microsoft Office suite. Working knowledge of Entra ID and Azure services. Working knowledge of administrative scripting (PowerShell, Python, etc.). Working knowledge of Intune packaging and PC deployments. Working knowledge of the TCP/IP protocol stack and Wi Fi. Working knowledge of DNS and DHCP. Working knowledge of supporting PCs in an Active Directory environment. Working knowledge of the Office 365 cloud application suite. Working knowledge of desktop imaging, application deployment, and hard drive encryption. Working knowledge of Active Directory, domains, and group policies. Location and Hours 20 Fenchurch Street, London, EC3M 8AF Coverage between 7:30 am - 6 pm (hours to be agreed), Monday - Friday (currently a Hybrid model) Career support and development Salary commensurate with experience Performance based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Occupational pension scheme based on gross earnings Annual leave above the statutory minimum, increasing with service Daily company paid lunch and healthy snack options (when working from the office) Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants) Travel season ticket loans Cycle to work scheme Subject to successful completion of the probation period Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees. Interactive Brokers (UK) is committed to promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to the FCA Consumer Duty.
Job Scope The Regional IT Support Engineer is an office based role, responsible for delivering day-to-day technical support across end user ICT infrastructure and core productivity tools. The role requires a strong combination of technical troubleshooting skills and a customer-focused approach, supporting both onsite and remote users. This includes managing and supporting modern workplace technologies, endpoint devices, cloud platforms, and collaboration tools, while ensuring alignment with global IT standards and processes. The role also involves proactive identification of recurring issues, contributing to process improvements, and working closely with regional and global IT teams to maintain a stable and efficient IT environment. Key Responsibilities Provide end-to-end support for endpoint devices (hardware and software) for users across the Europe region, both onsite and remotely (some travel to Netherlands may be required on an ad hoc basis) Manage and resolve IT requests and incidents through ITSM tools in line with global IT guidelines and SLAs Support Microsoft 365 services including user administration, access management, and collaboration tools (Exchange, SharePoint, Teams, OneDrive) Assist Global IT teams with infrastructure, cloud, and on-premises activities including updates, patching, and configuration Support regional network environments and collaborate with Global IT on LAN/WAN-related issues Ensure all IT activities follow global standards, security policies, and operational guidelines Maintain accurate documentation of processes, fixes, and knowledge articles to support knowledge sharing Contribute to continuous improvement by identifying recurring issues and suggesting process, documentation, or automation enhancements Support cybersecurity initiatives and ensure adherence to global security policies across the region Provide support for remote working technologies including VPN and remote access solution Qualifications/Experience Degree in any ICT discipline with additional skills and knowledge in modern workplace environments and cloud technologies recommended 3+ years working as IT Onsite support or similar roles Experience using ITSM platforms (Incident, Tickets, SLAs) Strong understanding of Microsoft end user technologies and applications Strong understanding of Microsoft endpoint devices Strong understanding of Microsoft infrastructure platforms (Azure, Active Directory) MCSA or equivalent Experience with Remote/Virtual Desktop Services Experience in IT Cybersecurity including technologies and frameworks Experience in Azure Cloud Skills/Attributes Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Clear and effective communication skills (written and verbal) Ability to prioritise and manage multiple tasks effectively Customer-focused approach with strong attention to detail Available to work from the office and also travel to our Netherlands site if required
13/06/2026
Full time
Job Scope The Regional IT Support Engineer is an office based role, responsible for delivering day-to-day technical support across end user ICT infrastructure and core productivity tools. The role requires a strong combination of technical troubleshooting skills and a customer-focused approach, supporting both onsite and remote users. This includes managing and supporting modern workplace technologies, endpoint devices, cloud platforms, and collaboration tools, while ensuring alignment with global IT standards and processes. The role also involves proactive identification of recurring issues, contributing to process improvements, and working closely with regional and global IT teams to maintain a stable and efficient IT environment. Key Responsibilities Provide end-to-end support for endpoint devices (hardware and software) for users across the Europe region, both onsite and remotely (some travel to Netherlands may be required on an ad hoc basis) Manage and resolve IT requests and incidents through ITSM tools in line with global IT guidelines and SLAs Support Microsoft 365 services including user administration, access management, and collaboration tools (Exchange, SharePoint, Teams, OneDrive) Assist Global IT teams with infrastructure, cloud, and on-premises activities including updates, patching, and configuration Support regional network environments and collaborate with Global IT on LAN/WAN-related issues Ensure all IT activities follow global standards, security policies, and operational guidelines Maintain accurate documentation of processes, fixes, and knowledge articles to support knowledge sharing Contribute to continuous improvement by identifying recurring issues and suggesting process, documentation, or automation enhancements Support cybersecurity initiatives and ensure adherence to global security policies across the region Provide support for remote working technologies including VPN and remote access solution Qualifications/Experience Degree in any ICT discipline with additional skills and knowledge in modern workplace environments and cloud technologies recommended 3+ years working as IT Onsite support or similar roles Experience using ITSM platforms (Incident, Tickets, SLAs) Strong understanding of Microsoft end user technologies and applications Strong understanding of Microsoft endpoint devices Strong understanding of Microsoft infrastructure platforms (Azure, Active Directory) MCSA or equivalent Experience with Remote/Virtual Desktop Services Experience in IT Cybersecurity including technologies and frameworks Experience in Azure Cloud Skills/Attributes Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Clear and effective communication skills (written and verbal) Ability to prioritise and manage multiple tasks effectively Customer-focused approach with strong attention to detail Available to work from the office and also travel to our Netherlands site if required
Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact. Introduction The IT department supports business systems such as the Economist Newspaper publishing systems, sales and marketing and PeopleSoft/Oracle financial and HR systems; we also provide the networks and desktop services that allow us to work productively. We are recruiting an IT operations engineer to join our exciting and challenging IT operations team in London. The team provides support to our customers in EMEA and throughout the world. As well as providing 1st and 2nd line support you will have a passion to be involved with ad hoc projects and assist our infrastructure team who support our networks and systems that underpin The Economist and other businesses within the group. How you will contribute Provide 2nd line support between the hours of 08.00 - 18.00 (on a shift rota basis), Monday to Friday (both in person onsite and remotely) to Editorial and Commercial. Provide 1st and 2nd line support with a requirement to be involved with 3rd line issues and projects. Receive and record details of customer problems, prioritising and then resolving them. Keep customers informed of their call request status and progress. Escalate problems to the team or team lead as appropriate. Liaise with other IT teams, where appropriate, in order to resolve customer requests. Provide support for audio visual services. Develop an excellent understanding of business workflows and tools and provide efficient and effective response to the business. Promote the services of the team in a way that improves the Customer perception of Group IT. Document and maintain relevant procedures and configuration information. Manage change implementation for all Mac/PC OS, software and infrastructure using tools like Manage Engine, Apple Business Manager etc. Skills and experience and personal attributes A track record of successful service delivery. Experience with PCs, printers, Microsoft, LANs, WANs, TCP/IP, DHCP and DNS. Experience in using Helpdesk software to log and report on calls. Good email administrative skills, preferably Google Apps. Track record of dealing with customers in other countries. The ability to set up and diagnose technical problems on the following Operating Systems: Microsoft Windows 11/2012 onwards, MAC OS. (Linux skills an advantage). Experience of supporting audio visual systems. Knowledge of mobile technologies and securing data (Encryption, Bitlocker etc). Excellent customer management capability. The ability to take ownership of a problem and ensure its resolution. Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work life balance. It includes a highly competitive pension plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
13/06/2026
Full time
Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact. Introduction The IT department supports business systems such as the Economist Newspaper publishing systems, sales and marketing and PeopleSoft/Oracle financial and HR systems; we also provide the networks and desktop services that allow us to work productively. We are recruiting an IT operations engineer to join our exciting and challenging IT operations team in London. The team provides support to our customers in EMEA and throughout the world. As well as providing 1st and 2nd line support you will have a passion to be involved with ad hoc projects and assist our infrastructure team who support our networks and systems that underpin The Economist and other businesses within the group. How you will contribute Provide 2nd line support between the hours of 08.00 - 18.00 (on a shift rota basis), Monday to Friday (both in person onsite and remotely) to Editorial and Commercial. Provide 1st and 2nd line support with a requirement to be involved with 3rd line issues and projects. Receive and record details of customer problems, prioritising and then resolving them. Keep customers informed of their call request status and progress. Escalate problems to the team or team lead as appropriate. Liaise with other IT teams, where appropriate, in order to resolve customer requests. Provide support for audio visual services. Develop an excellent understanding of business workflows and tools and provide efficient and effective response to the business. Promote the services of the team in a way that improves the Customer perception of Group IT. Document and maintain relevant procedures and configuration information. Manage change implementation for all Mac/PC OS, software and infrastructure using tools like Manage Engine, Apple Business Manager etc. Skills and experience and personal attributes A track record of successful service delivery. Experience with PCs, printers, Microsoft, LANs, WANs, TCP/IP, DHCP and DNS. Experience in using Helpdesk software to log and report on calls. Good email administrative skills, preferably Google Apps. Track record of dealing with customers in other countries. The ability to set up and diagnose technical problems on the following Operating Systems: Microsoft Windows 11/2012 onwards, MAC OS. (Linux skills an advantage). Experience of supporting audio visual systems. Knowledge of mobile technologies and securing data (Encryption, Bitlocker etc). Excellent customer management capability. The ability to take ownership of a problem and ensure its resolution. Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work life balance. It includes a highly competitive pension plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Job Description (Job advert content)ABOUT US:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.OUR PEOPLE:People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.ROLE PROFILE:A great opportunity to join a fast paced, global company working with the newest technology designing and building networks and related services for some of LSEG's most popular products.The role calls for a design authority with a background with Campus, Branch wired and wireless technologies, with validated experience in large sites networks, their security, user experience and automation.You will have come from a background of working for a large enterprise with experience of working cross team with other areas, desktop, building management, audio visual, security and compute. We have a range of exciting new offices and refurbishments that this engineer will be working in the middle of. Handling both development, testing, automation and delivery.As such we value candidates with in depth experience of sophisticated routing and switching, multicast, campus security and with really strong WiFi skillsWorking with automation tools and pipelines is crucial as we automate first. Our engineers are able to work alongside development teams and explain in plain terms configurations, templates and technologies.Joining an outstanding, friendly distributed team based across four locations working closely with developers, application owners and business customers to produce best of breed products. We pride ourselves on our people, their skills and aid their development through in house and external training, team sessions and particular projects to improve skills and experience.We work in small focused squads where the members focus on delivery and provide mutual support, ensuring all our engineers have help to perform their roles.The role itself is a real mixture, we're going through technical refresh, developing our campus products and concentrating on WiFi first and security and working ever more closely to deliver product based solutions !A real must is experience within network automation, python coding, pipelines, GIT and working to Dev/Ops principles will be part of your day to day job. We operate in small squads where there is never a wrong answer and everyone's input is valued.WHAT YOU'LL BRING:Cisco and Juniper routing platformsLAN fabricsWiFi design, surveys and implementationCampus Security - Firewalls, Network Admission Control and SegmentationQuality of Service mechanismsIn depth experience of BGP especially for Internet routingCloud connectivityBGP, OSPF and EIGRP routing protocolsCampus, Branch and Extranet NetworksAutomation technologies such as Cisco NSOPython and Jinja2 templatingCareer Stage:ManagerLondon Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
13/06/2026
Full time
Job Description (Job advert content)ABOUT US:LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.OUR PEOPLE:People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.ROLE PROFILE:A great opportunity to join a fast paced, global company working with the newest technology designing and building networks and related services for some of LSEG's most popular products.The role calls for a design authority with a background with Campus, Branch wired and wireless technologies, with validated experience in large sites networks, their security, user experience and automation.You will have come from a background of working for a large enterprise with experience of working cross team with other areas, desktop, building management, audio visual, security and compute. We have a range of exciting new offices and refurbishments that this engineer will be working in the middle of. Handling both development, testing, automation and delivery.As such we value candidates with in depth experience of sophisticated routing and switching, multicast, campus security and with really strong WiFi skillsWorking with automation tools and pipelines is crucial as we automate first. Our engineers are able to work alongside development teams and explain in plain terms configurations, templates and technologies.Joining an outstanding, friendly distributed team based across four locations working closely with developers, application owners and business customers to produce best of breed products. We pride ourselves on our people, their skills and aid their development through in house and external training, team sessions and particular projects to improve skills and experience.We work in small focused squads where the members focus on delivery and provide mutual support, ensuring all our engineers have help to perform their roles.The role itself is a real mixture, we're going through technical refresh, developing our campus products and concentrating on WiFi first and security and working ever more closely to deliver product based solutions !A real must is experience within network automation, python coding, pipelines, GIT and working to Dev/Ops principles will be part of your day to day job. We operate in small squads where there is never a wrong answer and everyone's input is valued.WHAT YOU'LL BRING:Cisco and Juniper routing platformsLAN fabricsWiFi design, surveys and implementationCampus Security - Firewalls, Network Admission Control and SegmentationQuality of Service mechanismsIn depth experience of BGP especially for Internet routingCloud connectivityBGP, OSPF and EIGRP routing protocolsCampus, Branch and Extranet NetworksAutomation technologies such as Cisco NSOPython and Jinja2 templatingCareer Stage:ManagerLondon Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Senior Frontend Software Engineer UI Department: Technology Employment Type: Permanent - Full Time Location: London Description We are looking for a Lead / Senior Frontend Software Engineer to work on Systematica's Execution Platform, which enables large-scale systematic trading across global markets. This role is responsible for the UI and frontend architecture of a TypeScript-based OpenFin desktop application used by traders and operations teams to oversee and control the full execution lifecycle, from model-driven order generation and pre-trade validation through smart routing, broker connectivity, and real-time execution monitoring across global markets. You will own the design, development, and ongoing evolution of the Execution Platform UI. This includes shaping frontend architecture, building core UI features, defining patterns for state and asynchronous communication, and ensuring the application remains performant, reliable, and maintainable as the platform grows. The role involves building a real-time, data-intensive UI where responsiveness and performance are critical. The application must efficiently process, display, and update large volumes of live trading and operational data while remaining clear, stable, and usable under demanding conditions. You will work closely with backend engineers to specify, design, and deliver new features and projects, ensuring that UI requirements, backend contracts, real-time data flows, and operational workflows are considered together from the start. What You'll Work On You will lead development of the Execution Platform UI, a desktop application that provides visibility and control across trading, execution, monitoring, and operational workflows. The frontend stack is primarily TypeScript, running in OpenFin, with real-time communication over websockets and generated API contracts from a web-gateway layer. The work involves close collaboration with backend engineers working on high-performance Java services, gateways, execution algos, and trading infrastructure. You will help shape how new backend capabilities are exposed through the UI, how workflows are designed for traders, and how frontend and backend contracts are defined. Key Responsibilities Own the design, architecture, and delivery of the Execution Platform UI. Lead frontend development for trading, execution, monitoring, and operational workflows. Develop high-quality TypeScript code for a desktop application running on OpenFin. Design and build responsive, performant UI components capable of handling large volumes of real-time trading and operational data. Work closely with backend teams to specify, design, and deliver new features, services, workflows, and platform projects. Translate trading and operational requirements into clear UI behaviour, data requirements, and frontend/backend integration contracts. Work with real-time event streams, connection state, subscriptions, asynchronous workflows, and changing backend availability. Apply appropriate techniques for efficient data processing, rendering, state updates, memory usage, and latency-sensitive user interaction. Define and maintain frontend patterns for state management, asynchronous communication, service integration, and component design. Improve usability, resilience, latency perception, and clarity across operator-facing workflows. Collaborate closely with backend engineers across Java services and distributed systems. Provide technical leadership for frontend decisions while staying aligned with the wider platform architecture. Skills, Knowledge and Expertise Strong commercial experience with TypeScript or modern JavaScript frontend development. Experience as a senior frontend engineer, UI engineer, or frontend technical lead on complex software systems. Experience owning frontend architecture, UI design patterns, or major areas of a production application. Experience building complex, data-intensive UIs for real-time, operational, or high-throughput systems. Solid understanding of asynchronous programming, event-driven flows, state management, and service integration. Experience integrating frontend applications with backend APIs, live data feeds, or real-time services. Ability to reason about frontend performance, rendering efficiency, memory usage, data flow, and responsive user interaction. Experience working closely with backend engineers to define feature behaviour, API contracts, data requirements, and delivery plans. Good engineering judgement around maintainability, testing, production reliability, and safe change. Comfortable working close to technical users and translating workflow requirements into clear, usable UI behaviour. Willingness to understand the wider system, not just the frontend surface. Preferred Experience Experience with OpenFin or similar desktop container technologies. Experience in financial systems, trading platforms, market data, OMS / EMS, execution systems, or low-latency operational tooling. Experience collaborating with Java backend teams in distributed systems environments. Experience building tools used by traders, operations teams, support teams, or other high-pressure technical users. Experience leading frontend technical direction in a small, high-impact engineering team. Educational & Professional Qualifications Educated to degree (or equivalent) level or higher. Benefits Systematica Investments provides you with excellent benefits from day 1. We provide private medical insurance for you and your immediate family. We offer competitive salaries combined with an attractive bonus and pension plus free drinks and snacks at the office. We also offer paid parental leave with enhanced leave for mothers/primary carers. We are an equal opportunity employer and value diversity at our company.
13/06/2026
Full time
Senior Frontend Software Engineer UI Department: Technology Employment Type: Permanent - Full Time Location: London Description We are looking for a Lead / Senior Frontend Software Engineer to work on Systematica's Execution Platform, which enables large-scale systematic trading across global markets. This role is responsible for the UI and frontend architecture of a TypeScript-based OpenFin desktop application used by traders and operations teams to oversee and control the full execution lifecycle, from model-driven order generation and pre-trade validation through smart routing, broker connectivity, and real-time execution monitoring across global markets. You will own the design, development, and ongoing evolution of the Execution Platform UI. This includes shaping frontend architecture, building core UI features, defining patterns for state and asynchronous communication, and ensuring the application remains performant, reliable, and maintainable as the platform grows. The role involves building a real-time, data-intensive UI where responsiveness and performance are critical. The application must efficiently process, display, and update large volumes of live trading and operational data while remaining clear, stable, and usable under demanding conditions. You will work closely with backend engineers to specify, design, and deliver new features and projects, ensuring that UI requirements, backend contracts, real-time data flows, and operational workflows are considered together from the start. What You'll Work On You will lead development of the Execution Platform UI, a desktop application that provides visibility and control across trading, execution, monitoring, and operational workflows. The frontend stack is primarily TypeScript, running in OpenFin, with real-time communication over websockets and generated API contracts from a web-gateway layer. The work involves close collaboration with backend engineers working on high-performance Java services, gateways, execution algos, and trading infrastructure. You will help shape how new backend capabilities are exposed through the UI, how workflows are designed for traders, and how frontend and backend contracts are defined. Key Responsibilities Own the design, architecture, and delivery of the Execution Platform UI. Lead frontend development for trading, execution, monitoring, and operational workflows. Develop high-quality TypeScript code for a desktop application running on OpenFin. Design and build responsive, performant UI components capable of handling large volumes of real-time trading and operational data. Work closely with backend teams to specify, design, and deliver new features, services, workflows, and platform projects. Translate trading and operational requirements into clear UI behaviour, data requirements, and frontend/backend integration contracts. Work with real-time event streams, connection state, subscriptions, asynchronous workflows, and changing backend availability. Apply appropriate techniques for efficient data processing, rendering, state updates, memory usage, and latency-sensitive user interaction. Define and maintain frontend patterns for state management, asynchronous communication, service integration, and component design. Improve usability, resilience, latency perception, and clarity across operator-facing workflows. Collaborate closely with backend engineers across Java services and distributed systems. Provide technical leadership for frontend decisions while staying aligned with the wider platform architecture. Skills, Knowledge and Expertise Strong commercial experience with TypeScript or modern JavaScript frontend development. Experience as a senior frontend engineer, UI engineer, or frontend technical lead on complex software systems. Experience owning frontend architecture, UI design patterns, or major areas of a production application. Experience building complex, data-intensive UIs for real-time, operational, or high-throughput systems. Solid understanding of asynchronous programming, event-driven flows, state management, and service integration. Experience integrating frontend applications with backend APIs, live data feeds, or real-time services. Ability to reason about frontend performance, rendering efficiency, memory usage, data flow, and responsive user interaction. Experience working closely with backend engineers to define feature behaviour, API contracts, data requirements, and delivery plans. Good engineering judgement around maintainability, testing, production reliability, and safe change. Comfortable working close to technical users and translating workflow requirements into clear, usable UI behaviour. Willingness to understand the wider system, not just the frontend surface. Preferred Experience Experience with OpenFin or similar desktop container technologies. Experience in financial systems, trading platforms, market data, OMS / EMS, execution systems, or low-latency operational tooling. Experience collaborating with Java backend teams in distributed systems environments. Experience building tools used by traders, operations teams, support teams, or other high-pressure technical users. Experience leading frontend technical direction in a small, high-impact engineering team. Educational & Professional Qualifications Educated to degree (or equivalent) level or higher. Benefits Systematica Investments provides you with excellent benefits from day 1. We provide private medical insurance for you and your immediate family. We offer competitive salaries combined with an attractive bonus and pension plus free drinks and snacks at the office. We also offer paid parental leave with enhanced leave for mothers/primary carers. We are an equal opportunity employer and value diversity at our company.
11629 AW-3 £30k - 35k per year Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and elevate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to +1 week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog-friendly office with free parking Techscheme & Cyclescheme Quarterly training and development sessions Important Requirements Must be able to work rotating shifts Must be commutable to Godalming office Must attend office 1 week per month Must be commutable to Heathrow customer site Open to occasional onsite visits Minimum 3 years IT support experience required Strong Microsoft 365 experience essential Permanent candidates only (no contractors) Must be eligible for BPSS / SC clearance Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
13/06/2026
Full time
11629 AW-3 £30k - 35k per year Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and elevate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to +1 week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog-friendly office with free parking Techscheme & Cyclescheme Quarterly training and development sessions Important Requirements Must be able to work rotating shifts Must be commutable to Godalming office Must attend office 1 week per month Must be commutable to Heathrow customer site Open to occasional onsite visits Minimum 3 years IT support experience required Strong Microsoft 365 experience essential Permanent candidates only (no contractors) Must be eligible for BPSS / SC clearance Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team, getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
13/06/2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team, getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
