2nd Line Networking Role

Job Title: Level 2 Support Engineer - Networking & Infrastructure Generalist

Salary: £30,000- £37,000

Location: Birmingham

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.

• Provide Level 2 technical support across networking, infrastructure, and cloud services.
• Troubleshoot complex networking issues, including VLANs, routing, and switching.
• Configure and maintain VLANs, ACLs, and firewall policies.
• Diagnose Spanning Tree issues and network performance problems.
• Support and maintain firewall, switching, and wireless infrastructure.
• Perform firmware and software upgrades on networking equipment.
• Manage and maintain virtualisation environments (VM lifecycle management).
• Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
• Assist with Azure infrastructure and understanding of cloud resource fundamentals.
• Support SAN storage environments and understand storage architecture basics.
• Perform remote troubleshooting of technical incidents and service requests.
• Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
• Maintain and update technical documentation and knowledge base articles.
• Assist with backup technologies and data protection processes.

• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting:
  • VLAN configuration and management
  • Static routing on switches and firewalls
  • ACL creation and modification
  • Inbound and outbound firewall policies
  • Spanning Tree troubleshooting
  • Firewall Experience
  • Experience supporting at least one of the following vendors: Check Point, Cisco Meraki, Juniper
• Switching Experience
  • Experience supporting: HPE / Aruba, Cisco Meraki
• Wireless Networking Experience supporting wireless environments including: HPE Aruba, Cisco Meraki
• Virtualisation Experience supporting virtual environments including:
  • Hyper-V
  • VM lifecycle management (create/delete/snapshots/maintenance)
  • Virtual switch management
  • VMware
  • VM lifecycle management
  • Virtual switch management