Digital Waffle

Digital Waffle is seeking an experienced Information Assurance Consultant to work in a hybrid model based in Bristol. This role supports critical Ministry of Defence (MOD) programmes, focusing on embedding security and information assurance requirements throughout the system lifecycle. The successful candidate will possess strong experience in MOD security governance and risk management, supporting secure delivery across complex defence environments, and will receive opportunities for professional development and certification support.

Overview Job Title: Level 2 Support Engineer - Networking & Infrastructure Generalist Salary: £30,000- £37,000 Location: Birmingham A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure. Responsibilities Provide Level 2 technical support across networking, infrastructure, and cloud services. Troubleshoot complex networking issues, including VLANs, routing, and switching. Configure and maintain VLANs, ACLs, and firewall policies. Diagnose Spanning Tree issues and network performance problems. Support and maintain firewall, switching, and wireless infrastructure. Perform firmware and software upgrades on networking equipment. Manage and maintain virtualisation environments (VM lifecycle management). Support Microsoft 365 services, including Exchange, Teams, and SharePoint. Assist with Azure infrastructure and understanding of cloud resource fundamentals. Support SAN storage environments and understand storage architecture basics. Perform remote troubleshooting of technical incidents and service requests. Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation. Maintain and update technical documentation and knowledge base articles. Assist with backup technologies and data protection processes. Qualifications & Experience Strong troubleshooting and analytical problem-solving skills. Experience supporting: VLAN configuration and management Static routing on switches and firewalls ACL creation and modification Inbound and outbound firewall policies Spanning Tree troubleshooting Firewall Experience Experience supporting at least one of the following vendors: Check Point, Cisco Meraki, Juniper Switching Experience Experience supporting: HPE / Aruba, Cisco Meraki Wireless Networking Experience supporting wireless environments including: HPE Aruba, Cisco Meraki Virtualisation Experience supporting virtual environments including: Hyper-V VM lifecycle management (create/delete/snapshots/maintenance) Virtual switch management VMware VM lifecycle management Virtual switch management

Digital Waffle in Acton is seeking an IT Support Assistant to provide 1st line support across hardware and software. This role offers exposure to various technologies and the chance to work on IT improvement projects. The successful applicant will have previous IT support experience, excellent communication skills, and a proactive mindset. This is an excellent opportunity for someone early in their IT career, with clear progression within a supportive technology team.

Digital Waffle is seeking a Level 2 Support Engineer in Birmingham, offering a salary range of £30,000-£37,000. This role is for a proactive IT professional with a strong networking and infrastructure background who enjoys troubleshooting complex issues across virtualisation and cloud environments. Key responsibilities include providing technical support, managing incidents, and maintaining networking infrastructure. Candidates should have strong troubleshooting skills and experience with VLANs, firewall management, and virtual environments.

IT Support Assistant Acton, London (Onsite) Salary: £28k - £32k I'm currently partnering with a growing consumer-focused business to recruit an IT Support Assistant to join their onsite technology team in Acton. This is an excellent opportunity for someone early in their IT career who enjoys hands on technical support and wants exposure to a broad range of technologies, systems, and business projects. What You'll Be Doing Providing 1st line IT support across hardware, software, and business applications Managing and resolving service desk tickets within agreed SLAs Escalating complex issues where required Preparing, configuring, and shipping IT equipment for new starters and internal moves Maintaining accurate asset management records and technical documentation Supporting bespoke business systems and user testing activities Assisting with IT infrastructure rollouts and technology projects Identifying opportunities to improve service desk processes and user experience Delivering responsive onsite support to warehouse teams Installing and maintaining desktops, laptops, tablets, monitors, printers, peripherals, and cabling Troubleshooting hardware and software issues to minimise operational downtime What We're Looking For Previous experience in an IT Support, Service Desk, or Helpdesk environment Strong troubleshooting and problem solving skills Excellent communication skills with both technical and non technical users A customer focused approach and willingness to help others Experience supporting Windows devices, printers, and end user hardware Ability to prioritise workload in a fast paced operational environment Strong attention to detail and organisational skills A proactive mindset with a desire to learn and develop technical skills What's on Offer Exposure to a wide variety of technologies and business systems Opportunity to contribute to IT improvement projects Hands on technical experience in a fast paced operational environment Ongoing learning and development opportunities Clear progression within a supportive technology team

Digital Waffle is seeking a Senior Azure DevOps Engineer (Kafka) to join their team remotely in the UK. In this hands-on role, you will design, build, and evolve cloud infrastructure while working with cutting-edge technologies like Azure, Terraform, and Kubernetes. Your responsibilities include managing CI/CD pipelines, supporting GitHub release workflows, and collaborating with engineering teams to enhance platform reliability. A background in Platform Engineering or DevOps is essential.

Digital Waffle is seeking a Remote Full Stack Engineer (Agentic AI) based in the UK, offering a salary of up to £70,000 depending on experience. The role requires 4 to 7 years of engineering experience and is focused on developing agent architectures and integrating services. The ideal candidate will have expertise in React, Python, and tools such as AWS and Docker. Join a fast-moving team and contribute to innovative FinTech solutions.

Job Title: Infrastructure Engineer Location: Leicester, UK (Hybrid Working) Salary: £40,000 - £45,000 per annum Key Skills: Windows Server Azure Virtualisation Role As part of a small but highly skilled team, you'll work across a broad range of technologies, supporting and improving enterprise level infrastructure. Your day to day responsibilities will include: Supporting and maintaining Microsoft technologies (Exchange, Active Directory, SharePoint, Teams, Windows Server). Managing cloud based solutions in Microsoft Azure. Administering virtualised environments using VMware. Assisting in the development and testing of disaster recovery and business continuity plans. Writing and maintaining automation scripts using PowerShell. Ensuring security best practices are followed across all infrastructure layers. About You We're looking for someone with strong problem solving skills, a proactive mindset, and the confidence to work both independently and as part of a team. You'll ideally have experience across at least three of the key technical areas above, along with: A logical and analytical approach to troubleshooting. Excellent communication skills and attention to detail. The ability to adapt quickly in a fast moving environment. A desire to stay current with new technologies and industry trends. If you're ready to join a collaborative and supportive team where you'll have real ownership and opportunities to grow, apply today - we'd love to hear from you.

Digital Waffle is seeking an Infrastructure Engineer to join their skilled team in Leicester with a hybrid work model. You will support and enhance enterprise-level infrastructure, managing cloud-based solutions in Microsoft Azure and maintaining Microsoft technologies. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the adaptability to thrive in a fast-paced environment. This position offers opportunities for growth and development.

Role: Senior Infrastructure Engineer (Network) Location: Hybrid (Leicester) Salary: Up to £57,000 + Benefits Are you an experienced Infrastructure Engineer with a passion for enterprise networking? Do you enjoy working in complex environments where networking sits at the heart of the infrastructure? We're looking for a Senior Infrastructure Engineer to join a well established organisation with a large scale enterprise environment. This role is heavily focused on Cisco networking, while also requiring strong Microsoft infrastructure and VMware expertise to support the wider IT estate. As a Senior Infrastructure Engineer, you'll be responsible for maintaining, supporting and improving a large enterprise network alongside the wider Microsoft infrastructure environment. You'll provide 3rd line support, lead technical projects and act as a senior escalation point for complex networking and infrastructure issues. You'll work across both BAU support and project delivery, including network upgrades, server migrations, Microsoft infrastructure improvements, VMware upgrades and technology refreshes. Key Responsibilities Design, support and maintain enterprise Cisco network infrastructure. Configure and troubleshoot routing, switching, MPLS and VRF technologies. Support large campus network environments. Administer and support Microsoft Windows Server environments. Manage and maintain Active Directory, Group Policy, DNS and DHCP. Support Microsoft 365 services, including Exchange Online, Entra ID (Azure AD) and Intune where required. Administer VMware virtual infrastructure. Deliver infrastructure and network projects including server upgrades, migrations and platform improvements. Act as the senior technical escalation point for networking and infrastructure issues. Produce technical documentation and follow ITIL best practices. Essential Skills & Experience Minimum 5 years' commercial experience supporting enterprise infrastructure. Strong hands on Cisco networking experience, including: Cisco Routing & Switching Enterprise Campus Networks MPLS, VRF CCNA and/or CCNP level networking knowledge (certification or equivalent commercial experience). Strong experience with Microsoft technologies, including: Windows Server Active Directory Group Policy DNS & DHCP Microsoft 365 Entra ID (Azure AD) VMware administration experience. Good understanding of TCP/IP, VLANs, OSPF, BGP and network security principles. Experience working within large enterprise environments. Strong troubleshooting and problem solving skills. Desirable Skills Cisco CCNP certification. Azure IaaS administration. Microsoft Azure. PowerShell scripting and automation. Storage technologies (SAN/NAS). Backup solutions such as Veeam. Experience working within an ITIL environment.

Digital Waffle in London is seeking an experienced 3rd Line Support Engineer to join their technical team. The role offers a hybrid working environment and focuses on supporting diverse customer network infrastructures across the South East. We're looking for someone with strong networking skills and solid experience in infrastructure across Microsoft and virtualisation technologies. You will be responsible for designing, implementing, and supporting customer networks, troubleshooting complex issues, and delivering excellent service.

Digital Waffle is seeking an experienced 2nd Line Support Engineer to join their technical support team in London. This role requires expertise in Microsoft infrastructure and cloud technologies, providing essential support to a diverse customer base. You will troubleshoot complex issues and assist with migrations and upgrades. The ideal candidate has 2-4 years of relevant experience, strong communication skills, and a good understanding of hybrid cloud environments. The position offers a hybrid work model, allowing for both remote and on-site support.

Role: 3rd Line Support Engineer Location: London, UK (Hybrid) Salary: £45,000 - £55,000 About the Role We're looking for an experienced 3rd Line Support Engineer to join a growing technical team, supporting a diverse customer base across the South East. This is a hands on role with a strong emphasis on networking, whilst also requiring solid infrastructure experience across Microsoft and virtualisation technologies. You'll be responsible for designing, implementing and supporting customer network environments, delivering infrastructure projects, and acting as a senior technical escalation point. This role would suit someone who enjoys working across multiple technologies, solving complex technical issues and building long term relationships with customers. Key Responsibilities Design, implement and support secure, resilient customer network infrastructure. Configure and maintain routers, switches, firewalls, wireless networks and VPN connectivity. Support LAN, WAN and SD-WAN environments, ensuring high levels of performance and availability. Manage routing, switching, VLANs, IP addressing, DNS and DHCP. Troubleshoot complex networking and infrastructure issues across customer environments. Support Windows Server, Active Directory and Microsoft 365 environments. Maintain and administer VMware and/or Hyper V virtualisation platforms. Deliver infrastructure upgrades, migrations, deployments and refresh projects. Monitor network performance, security and system health, proactively identifying improvements. Produce and maintain technical documentation, network diagrams and implementation plans. Participate in customer onboarding, infrastructure reviews and technical assessments. Provide both remote and onsite support, working closely with customers to deliver exceptional service. Collaborate with vendors and technology partners to deliver the best technical solutions. Assist with technical pre sales activities and solution design where required. About You We're looking for someone with a strong networking background who also has broad infrastructure experience and enjoys working in a customer facing environment. You'll ideally have: 3+ years' experience in a Network Engineer, Infrastructure Engineer or similar role. Strong understanding of TCP/IP, UDP, ICMP and core networking principles. Excellent knowledge of routing, switching, VLANs, DNS, DHCP and IP addressing. Experience with networking platforms such as Fortinet, Sophos, Cisco Meraki or similar. Good experience supporting Microsoft technologies including Windows Server, Active Directory and Microsoft 365. Experience with VMware and/or Hyper V. Excellent troubleshooting and problem solving skills. Strong communication skills with the ability to engage confidently with customers. A full UK driving licence (preferred). Desirable: CCNA, CCNP or equivalent networking certifications. Previous MSP experience. Microsoft Azure experience or certifications. Knowledge of VoIP and telecommunications. Cyber security awareness and best practices.

Role: 2nd Line Support Engineer Location: London, UK (Hybrid) Salary: £35,000 - £45,000 About the Role We're looking for an experienced 2nd Line Support Engineer to join a growing technical support team, providing exceptional support to a diverse customer base. This is a varied role supporting Microsoft infrastructure, cloud technologies and end user environments, whilst acting as an escalation point for 1st Line Engineers and assisting with project work. You'll troubleshoot complex technical issues, maintain customer infrastructure and play a key role in delivering upgrades, migrations and continuous improvements across customer environments. Key Responsibilities Provide 2nd line support across Windows desktop, server and Microsoft 365 environments. Troubleshoot and resolve escalated hardware, software and infrastructure issues. Support and administer Microsoft 365, including Exchange Online, SharePoint, Teams and Intune. Support Microsoft Azure environments, including virtual machines, storage, Entra ID (Azure AD) and hybrid cloud services. Maintain Windows Server environments, Active Directory, Group Policy and DNS/DHCP. Administer VMware and/or Hyper V virtualisation platforms. Deliver infrastructure upgrades, migrations, deployments and onboarding projects. Monitor customer environments and proactively identify opportunities for improvement. Produce and maintain technical documentation. Provide remote and occasional onsite support to customers. Work closely with senior engineers and vendors to resolve complex technical issues. Ensure excellent customer service and communication throughout all support activities. About You You'll ideally have: 2-4 years' experience in a 2nd Line Support, Infrastructure Support or IT Support role. Strong experience supporting Windows 10/11, Windows Server and Microsoft 365. Experience administering Active Directory, Group Policy, DNS and DHCP. Good understanding of Microsoft Azure and hybrid cloud environments. Experience supporting VMware and/or Hyper V. Strong troubleshooting and diagnostic skills. Excellent customer facing communication skills. Full UK driving licence (preferred). Previous MSP experience. Microsoft Azure certifications. Knowledge of Intune, Autopilot and Microsoft Defender. Cyber security awareness and best practices. Experience working on infrastructure migrations and upgrade projects.

Digital Waffle is looking for a Senior Infrastructure Engineer (Network) to join their team in a hybrid role based in Leicester. The position offers a salary of up to £57,000 plus benefits. The ideal candidate will have strong expertise in Cisco networking and Microsoft infrastructure, supporting a complex enterprise environment. Your responsibilities will include maintaining the enterprise network, managing technical projects, and serving as a senior escalation point for networking issues. Applicants should have a minimum of 5 years' commercial experience in enterprise infrastructure.

Role: Principal Solutions Engineer Salary: £65,000 - £75,000 Location Birmingham / Remote Type: Permanent I'm currently partnering with an established and growing integrated marketing agency to recruit a Principal Solutions Engineer. This is a unique opportunity to join a forward thinking organisation that combines strategy, creativity, technology, data, and digital expertise to deliver transformational solutions for a diverse portfolio of clients. Key Responsibilities Leading the design and delivery of complex, multi platform solutions across digital, data, marketing, and customer experience environments. Defining solution architecture, integration strategies, and engineering best practices. Driving the adoption of scalable, secure, and reusable solution frameworks. Working closely with client stakeholders to understand business challenges and translate them into effective technical solutions. Providing technical leadership across cloud platforms, APIs, data integrations, automation, and emerging technologies. Supporting business growth through technical consultancy, solution design, and client presentations. Collaborating with cross functional teams including strategy, digital, creative, development, and data specialists. Mentoring engineers and technical teams while helping shape the organisation's technology roadmap. Required Skills Significant experience designing and delivering enterprise scale digital solutions. Strong expertise in solution architecture, systems integration, cloud technologies, and modern engineering practices. Experience working across multiple platforms, applications, and data ecosystems. Strong understanding of API led architecture, automation, and scalable technology solutions. Proven ability to influence senior stakeholders and lead complex technical discussions. Excellent communication, consulting, and stakeholder management skills. Experience establishing technical standards, frameworks, and governance practices. Desirable Skills Experience within a marketing agency, consultancy, digital services, or technology led organisation. Knowledge of marketing technology, customer experience platforms, CRM, analytics, or customer data ecosystems. Exposure to AI, automation, and emerging digital technologies. Experience supporting business development, proposals, and client facing solution consulting. You must be UK based & have full right to work in the UK.

We're looking for an experienced DevOps Engineer to join a growing technology business delivering complex, cloud-native solutions across a range of sectors. Role: DevOps Engineer (DV Cleared) Location: Worcester, UK (4/5 days on-site) Salary: £60k + 10% Bonus Key Skills DV Clearance AWS Kubernetes GitHub Python What you'll be doing Designing and improving CI/CD pipelines Managing Infrastructure as Code using Terraform, Helm or CloudFormation Working extensively with Kubernetes and containerised environments Driving automation, reliability and platform improvements Contributing to technical discussions and architectural decisions Enhancing observability through monitoring, logging and tracing Key experience Strong Kubernetes and cloud-native engineering background Experience with GitHub Actions, GitLab CI or similar CI/CD tooling Infrastructure as Code (Terraform preferred) Python or similar scripting languages DevOps best practices including automation, testing, secrets management and release processes Excellent communication and documentation skills Desirable ArgoCD, Flux or other GitOps tools Prometheus, Grafana, Loki or ELK Stack RE practices (SLIs, SLOs) DevSecOps experience Event-driven architectures and messaging technologies

Digital Waffle is seeking a Principal Solutions Engineer to join their team in Birmingham. This role offers a salary between £65,000 and £75,000 and allows remote work flexibility. The ideal candidate will lead the design of complex digital solutions and provide technical leadership across various platforms. Responsibilities include defining solution architecture and driving the adoption of scalable frameworks. Applicants must have significant experience in enterprise-scale solutions and excellent stakeholder management skills.

Digital Waffle is seeking an experienced DevOps Engineer to join their team in Worcester, UK. This role focuses on delivering complex cloud-native solutions across various sectors. The successful candidate will be responsible for designing CI/CD pipelines, managing Infrastructure as Code with tools like Terraform, and working extensively with Kubernetes. Ideal candidates will have strong communication skills and a solid background in cloud-native engineering. The position offers a competitive salary of £60k plus a 10% bonus based on performance.

Digital Waffle is seeking a motivated First Line Service Desk Analyst to join its dynamic IT support team in Wigston. In this role, you will serve as the first point of contact for IT queries, assisting users and resolving incidents via multiple channels. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to manage their workload effectively. This position also offers opportunities for career development and skill enhancement.