Digital Inclusion Officer

Salary:£32,000.00 - £37,000.00 Per year Job DescriptionSNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year.We have an exciting opportunity for a Digital Inclusion Officer to join our team based either from our Basingstoke, Blandford or Christchurch office. This is a hybrid role working 2 days per week in the office , and is an exciting opportunity to be hugely influential in making our heart beat.Our Thriving Communities strategy sets out our ambitious goals to improve the wellbeing and quality of life of our residents through an asset-based community development approach. You can read more here this role you'll develop excellent relationships with partners to deliver digital inclusion projects across SNG communities, ensuring we meet the aims of our corporate plan and Thriving Communities strategy.Key responsibilities include:Developing new and improving existing digital inclusion initiativesWorking with our customer support teams to make sure our digital inclusion offers can make the best and biggest impact for our customersSupporting the operational activities of our Digital Inclusion programmes across SNG communitiesWorking with the Financial and Digital Inclusion Manager to continue to develop a full digital inclusion offer that supports our customers to either get online for the first time or do more online.Reporting and analysing the impact of our programmes to help evaluate, assess value for money and inform future planningA basic DBS check will also be undertaken for the successful candidate.What we need from youExperience in a similar role or from a background in housing or a role focussed on digital inclusion would be beneficial but isn't essential.Demonstrates excellent organisational and customer service skillsHas the ability to build and maintain strong and productive relationships with a variety of stakeholders and partnersPossesses a keen eye for data and questioning approach to workHas a reflective yet action focused nature with the ability to question and analyse dataShows a customer centric approach to your work - Customer is at the heart of everything we doHas strong IT skills, particularly Excel and OutlookHas strong communication skills and is able to build strong relationships with our internal teams.We're open to learning about the different experiences you can bring to SNG, and would like to hear more about how your transferrable skills can support you in this role.Job DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.