Senior Business Analyst (Salesforce) 6-Month Contract Hybrid working - Staines
We are seeking an experienced Senior Business Analyst to join a large-scale Salesforce transformation programme focused on optimising Lead-to-Order processes across Sales, Commercial, Contracting, Billing, and Finance functions.
This is a hands-on role requiring a strong BA who can independently lead workshops, challenge stakeholders, and translate complex business requirements into clear, structured deliverables for architecture and delivery teams.
Key Responsibilities
- Lead requirements workshops across Salesforce CRM, CPQ, contract management, and billing workstreams
- Gather, analyse, and document business and functional requirements
- Produce As-Is and To-Be process maps and conduct gap analysis
- Work closely with Solution Architects, delivery teams, and third-party vendors
- Support Salesforce solution design by ensuring requirements are complete, clear, and aligned to business objectives
- Manage requirements traceability and governance throughout the project lifecycle
- Support testing, UAT, defect management, and go-live readiness activities
Essential Experience
- Proven experience as a Senior Business Analyst on Salesforce transformation programmes
- Strong understanding of Salesforce CRM and Lead-to-Order processes
- Experience working with CPQ solutions
- Excellent workshop facilitation and stakeholder management skills
- Strong process mapping, requirements gathering, and gap analysis experience
- Experience supporting complex system integrations
- Ability to challenge stakeholders and drive clarity in ambiguous environments
- Experience supporting UAT and business readiness activities
Desirable Experience
- Salesforce CPQ implementation experience
- Contract Lifecycle Management (CLM) experience
- Billing, subscription, or finance systems experience
- Relevant BA certifications (CBAP, PMI-PBA, Agile BA)