What You'll Do At Elekta
The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company's two customer facing portals. Ensuring seamless execution of processes, system integrity, and a high quality user experience across global customer segments.
Responsibilities
- Translate technical requirements into clearly defined, actionable solutions aligned with business objectives.
- Map and document business processes to identify workflows, dependencies, and opportunities for improvement.
- Establish and maintain high quality documentation standards, including clear user guides and process documentation for internal and external audiences.
- Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release.
- Validate business requirements to ensure they are complete, accurate, and aligned with project goals.
- Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement.
- Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign off.
- Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders.
- Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved.
What You'll Bring
- Bachelor's degree in Business, Marketing, Information Systems, or a related field (MBA preferred).
- Strong understanding of customer journeys, self service models, and digital user experience best practices.
- Salesforce experience, with proficiency in platform features and configuration.
- Experience with Service Cloud (required).
- Experience with Experience Cloud for customer and partner portals (preferred).
- Strong skills in process design, mapping, and documentation.
What You'll Get
- Work pattern: required to work from the Crawley HQ 4 days a week with 1 day WFH.
- Up to 25 paid vacation days (plus bank holidays).
- Holiday Purchase Scheme.
- Private Medical Insurance.
- Attractive Employer Pension Contribution Package.
- Cycle to work scheme.
- Life Assurance.
- Onsite subsidised restaurant, offering budget friendly dining.
- Electric vehicle salary sacrifice scheme.
Equal Opportunity Employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.