Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You'll be the go to expert, managing IT systems, solving technical problems, installing hardware and software, and delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected and informed. Role ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location Leeds - working in schools in Horsforth, Yeadon and Guiseley Salary £28k-£32k base salary + mileage payments and great benefits What you will bring to the role Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or college would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. servers, software, networks, hardware and telephony. Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer service skills with a passion for providing a customer facing first class service. We really look forward to seeing your profile!
13/06/2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You'll be the go to expert, managing IT systems, solving technical problems, installing hardware and software, and delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected and informed. Role ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location Leeds - working in schools in Horsforth, Yeadon and Guiseley Salary £28k-£32k base salary + mileage payments and great benefits What you will bring to the role Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or college would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. servers, software, networks, hardware and telephony. Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer service skills with a passion for providing a customer facing first class service. We really look forward to seeing your profile!
Harvey Nash Group is seeking a 2nd Line IT Support Engineer based in Leeds to provide essential support within a busy IT team. You'll handle technical issues related to Microsoft technologies and Office 365 applications, ensuring seamless operation for end users. The ideal candidate should have proven experience in a similar role, strong troubleshooting skills, and effective communication abilities, thriving in an onsite working environment. This opportunity includes a rate of up to £290 per day.
09/06/2026
Full time
Harvey Nash Group is seeking a 2nd Line IT Support Engineer based in Leeds to provide essential support within a busy IT team. You'll handle technical issues related to Microsoft technologies and Office 365 applications, ensuring seamless operation for end users. The ideal candidate should have proven experience in a similar role, strong troubleshooting skills, and effective communication abilities, thriving in an onsite working environment. This opportunity includes a rate of up to £290 per day.
2nd Line IT Support Engineer - Leeds Location: Leeds x5 days per week onsite Rate: Up to £290 per day - Inside IR35 The Opportunity We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands on support professional with strong experience across Microsoft technologies, Office 365, and end user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies. Key Responsibilities Provide 2nd line technical support across hardware, software, and Microsoft environments Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online Build, configure, deploy, and support laptops and desktop devices Diagnose and resolve hardware, software, and connectivity issues Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments Escalate complex incidents to relevant internal teams where required Maintain accurate ticket updates and technical documentation Deliver excellent customer service and end user support across the business Support device rollouts, hardware replacements, and user onboarding activities Essential Skills & Experience Proven experience within a 2nd Line IT Support role Strong Office 365 support experience Hands on experience supporting laptops, desktops, and peripheral devices Good knowledge of Windows 10/11 environments Experience with Active Directory user administration Strong troubleshooting and problem solving skills Excellent communication and stakeholder engagement skills Ability to work effectively within a fully onsite support environment Desirable Experience with Microsoft Intune or Endpoint Manager Basic networking knowledge Exposure to Azure or cloud based technologies Relevant Microsoft or IT support certifications Interested? Please submit your updated CV to Dean Sadler Parkes at Harvey Nash for immediate consideration.
09/06/2026
Full time
2nd Line IT Support Engineer - Leeds Location: Leeds x5 days per week onsite Rate: Up to £290 per day - Inside IR35 The Opportunity We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands on support professional with strong experience across Microsoft technologies, Office 365, and end user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies. Key Responsibilities Provide 2nd line technical support across hardware, software, and Microsoft environments Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online Build, configure, deploy, and support laptops and desktop devices Diagnose and resolve hardware, software, and connectivity issues Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments Escalate complex incidents to relevant internal teams where required Maintain accurate ticket updates and technical documentation Deliver excellent customer service and end user support across the business Support device rollouts, hardware replacements, and user onboarding activities Essential Skills & Experience Proven experience within a 2nd Line IT Support role Strong Office 365 support experience Hands on experience supporting laptops, desktops, and peripheral devices Good knowledge of Windows 10/11 environments Experience with Active Directory user administration Strong troubleshooting and problem solving skills Excellent communication and stakeholder engagement skills Ability to work effectively within a fully onsite support environment Desirable Experience with Microsoft Intune or Endpoint Manager Basic networking knowledge Exposure to Azure or cloud based technologies Relevant Microsoft or IT support certifications Interested? Please submit your updated CV to Dean Sadler Parkes at Harvey Nash for immediate consideration.
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within the financial services industry. They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers. Description This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.Please note, this is a fully on-site role. Key responsibilities include: Managing and resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery, and decommissioning Configuring and provisioning hardware and software using SCCM and Intune Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management Collaborating with internal teams, service providers, and stakeholders Contributing to continuous service improvement initiatives Profile To be successful in this role, you will bring: At least 2 years' experience in a deskside support or similar role Experience at both 2nd and 3rd line support. Strong technical knowledge of SCCM build systems and Intune MDM Experience managing the full device lifecycle (build, deploy, return, decommission) A customer-focused approach with excellent interpersonal skills Strong troubleshooting and problem-solving abilities in complex environments Clear communication skills with the ability to explain technical concepts to non-technical users Familiarity with ITIL processes and working within structured IT environments A proactive, organised, and resilient mindset with the ability to manage multiple priorities Job Offer Competitive salary ranging from up to £40,000 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave. Opportunity to work in a professional and collaborative environment in Leeds. Comprehensive benefits package tailored to support your career and personal development. Engagement with a large organisation offering stability and growth opportunities. If you're ready to take the next step, feel free to apply!
01/06/2026
Full time
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within the financial services industry. They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers. Description This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.Please note, this is a fully on-site role. Key responsibilities include: Managing and resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery, and decommissioning Configuring and provisioning hardware and software using SCCM and Intune Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management Collaborating with internal teams, service providers, and stakeholders Contributing to continuous service improvement initiatives Profile To be successful in this role, you will bring: At least 2 years' experience in a deskside support or similar role Experience at both 2nd and 3rd line support. Strong technical knowledge of SCCM build systems and Intune MDM Experience managing the full device lifecycle (build, deploy, return, decommission) A customer-focused approach with excellent interpersonal skills Strong troubleshooting and problem-solving abilities in complex environments Clear communication skills with the ability to explain technical concepts to non-technical users Familiarity with ITIL processes and working within structured IT environments A proactive, organised, and resilient mindset with the ability to manage multiple priorities Job Offer Competitive salary ranging from up to £40,000 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave. Opportunity to work in a professional and collaborative environment in Leeds. Comprehensive benefits package tailored to support your career and personal development. Engagement with a large organisation offering stability and growth opportunities. If you're ready to take the next step, feel free to apply!
Second Line Support Engineer Isio's IT department has 14 employees supporting 1,450 colleagues across 10 locations. The 2nd Line Support Engineer will be responsible for resolving queries and issues across Isio's IT systems, including technical issues escalated from first line. The role may involve (but is not limited to) the following areas: Microsoft 365; Secure Web Gateway; Microsoft Azure AD; Virtual Machines; Microsoft Intune; Azure Virtual Desktops; network issues (Cisco Meraki); SOC incidents; SharePoint Online; and SaaS-based apps. The role requires the ability to interact with users of all abilities, support continuous improvement, and resolve critical issues while ensuring Isio's solutions remain fit for purpose and meet (or exceed) the expectations of the business. The role also involves liaising with third parties and communicating with the wider Isio organisation. This role is based in our Manchester office with a hybrid working pattern and will also provide support to our Leeds office. What does the role entail? Provide 2nd line support to a user base of 1,450 colleagues via telephone, the service desk, and Microsoft Teams. Collaborate with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Coach and support IT colleagues to build capability so issues and queries can be resolved before escalation to 2nd line. Partner with other IT teams and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Administer and configure SharePoint Online. Document solutions and known fixes to build and maintain the IT knowledge base. What we're looking for? Excellent planning and organisational skills Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving Excellent communication skills and strong customer-facing skills High degree of understanding of IT trends and strong knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and third-party backup solutions Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft Office suite Ability to work independently and under pressure, with minimal supervision Ability to travel nationally on an as-needed basis Ability to apply a security-first approach to all fixes Desirable Microsoft qualifications around M365 and Azure Hands on experience administering Secure Web Gateway technologies (web filter, web firewall, IPS/IDS) Keep systems up to date by installing software/firmware updates in line with vendor releases, while maintaining service availability for staff and clients TCP/IP, DNS, DHCP, firewalls, switches and wireless access points (Cisco Meraki focus) We can offer a hybrid, flexible approach to work, supporting a work life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
31/05/2026
Full time
Second Line Support Engineer Isio's IT department has 14 employees supporting 1,450 colleagues across 10 locations. The 2nd Line Support Engineer will be responsible for resolving queries and issues across Isio's IT systems, including technical issues escalated from first line. The role may involve (but is not limited to) the following areas: Microsoft 365; Secure Web Gateway; Microsoft Azure AD; Virtual Machines; Microsoft Intune; Azure Virtual Desktops; network issues (Cisco Meraki); SOC incidents; SharePoint Online; and SaaS-based apps. The role requires the ability to interact with users of all abilities, support continuous improvement, and resolve critical issues while ensuring Isio's solutions remain fit for purpose and meet (or exceed) the expectations of the business. The role also involves liaising with third parties and communicating with the wider Isio organisation. This role is based in our Manchester office with a hybrid working pattern and will also provide support to our Leeds office. What does the role entail? Provide 2nd line support to a user base of 1,450 colleagues via telephone, the service desk, and Microsoft Teams. Collaborate with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Coach and support IT colleagues to build capability so issues and queries can be resolved before escalation to 2nd line. Partner with other IT teams and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Administer and configure SharePoint Online. Document solutions and known fixes to build and maintain the IT knowledge base. What we're looking for? Excellent planning and organisational skills Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving Excellent communication skills and strong customer-facing skills High degree of understanding of IT trends and strong knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and third-party backup solutions Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft Office suite Ability to work independently and under pressure, with minimal supervision Ability to travel nationally on an as-needed basis Ability to apply a security-first approach to all fixes Desirable Microsoft qualifications around M365 and Azure Hands on experience administering Secure Web Gateway technologies (web filter, web firewall, IPS/IDS) Keep systems up to date by installing software/firmware updates in line with vendor releases, while maintaining service availability for staff and clients TCP/IP, DNS, DHCP, firewalls, switches and wireless access points (Cisco Meraki focus) We can offer a hybrid, flexible approach to work, supporting a work life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
The Technical System Administrators are responsible for the maintenance of the company's internal technical infrastructure. The role involves: • Managing, maintaining and upgrading enterprise server and storage hardware • Providing internal support for office hardware including, PCs, laptops, mobile devices (Windows OS, iOS, MacOS and Android) • Vulnerability management using scanning tools such as Nessus • Remediation / automation of software rollout using Ninite/PDQ • Configuring and monitoring of Anti-virus software & Mobile Device Management • Firewall/Switch management - Configuration, patching and upgrading • Administering Microsoft Active Directory, Exchange Server & Office 365 • Achieving recognised Cyber Security accreditation • Management of video conferencing • Management of enterprise level phone system • Monitoring and managing the availability and scalability of resources, including CPU usage, disk usage and storage systems including network troubleshooting • Continuously improving and keeping up with the IT business needs of the organisation • Configuring/Testing new hardware and software technologies • Actively resolving problems and issues with computer and server systems • International travel to audit data centres, oversee upgrades, verifying network and hardware suitability This position would suit a technically minded individual with a passion for exploring the latest software and hardware technologies. This role offers a fantastic opportunity to work alongside the Technical Operations team with the potential to take on additional responsibilities such as database administration, technical research and development and infrastructure engineering. Requirements Achieved / Predicted 2:1 or above in a degree of any discipline or 1 year working in a 2nd Line IT Support role A Day in the Life of a Technical Systems Administrator
28/05/2026
Full time
The Technical System Administrators are responsible for the maintenance of the company's internal technical infrastructure. The role involves: • Managing, maintaining and upgrading enterprise server and storage hardware • Providing internal support for office hardware including, PCs, laptops, mobile devices (Windows OS, iOS, MacOS and Android) • Vulnerability management using scanning tools such as Nessus • Remediation / automation of software rollout using Ninite/PDQ • Configuring and monitoring of Anti-virus software & Mobile Device Management • Firewall/Switch management - Configuration, patching and upgrading • Administering Microsoft Active Directory, Exchange Server & Office 365 • Achieving recognised Cyber Security accreditation • Management of video conferencing • Management of enterprise level phone system • Monitoring and managing the availability and scalability of resources, including CPU usage, disk usage and storage systems including network troubleshooting • Continuously improving and keeping up with the IT business needs of the organisation • Configuring/Testing new hardware and software technologies • Actively resolving problems and issues with computer and server systems • International travel to audit data centres, oversee upgrades, verifying network and hardware suitability This position would suit a technically minded individual with a passion for exploring the latest software and hardware technologies. This role offers a fantastic opportunity to work alongside the Technical Operations team with the potential to take on additional responsibilities such as database administration, technical research and development and infrastructure engineering. Requirements Achieved / Predicted 2:1 or above in a degree of any discipline or 1 year working in a 2nd Line IT Support role A Day in the Life of a Technical Systems Administrator
The Technical System Administrators are responsible for the maintenance of the company's internal technical infrastructure. The role involves: • Managing, maintaining and upgrading enterprise server and storage hardware • Providing internal support for office hardware including, PCs, laptops, mobile devices (Windows OS, iOS, MacOS and Android) • Vulnerability management using scanning tools such as Nessus • Remediation / automation of software rollout using Ninite/PDQ • Configuring and monitoring of Anti-virus software & Mobile Device Management • Firewall/Switch management - Configuration, patching and upgrading • Administering Microsoft Active Directory, Exchange Server & Office 365 • Achieving recognised Cyber Security accreditation • Management of video conferencing • Management of enterprise level phone system • Monitoring and managing the availability and scalability of resources, including CPU usage, disk usage and storage systems including network troubleshooting • Continuously improving and keeping up with the IT business needs of the organisation • Configuring/Testing new hardware and software technologies • Actively resolving problems and issues with computer and server systems • International travel to audit data centres, oversee upgrades, verifying network and hardware suitability This position would suit a technically minded individual with a passion for exploring the latest software and hardware technologies. This role offers a fantastic opportunity to work alongside the Technical Operations team with the potential to take on additional responsibilities such as database administration, technical research and development and infrastructure engineering. Requirements Achieved / Predicted 2:1 or above in a degree of any discipline or 1 year working in a 2nd Line IT Support role A Day in the Life of a Technical Systems Administrator
28/05/2026
Full time
The Technical System Administrators are responsible for the maintenance of the company's internal technical infrastructure. The role involves: • Managing, maintaining and upgrading enterprise server and storage hardware • Providing internal support for office hardware including, PCs, laptops, mobile devices (Windows OS, iOS, MacOS and Android) • Vulnerability management using scanning tools such as Nessus • Remediation / automation of software rollout using Ninite/PDQ • Configuring and monitoring of Anti-virus software & Mobile Device Management • Firewall/Switch management - Configuration, patching and upgrading • Administering Microsoft Active Directory, Exchange Server & Office 365 • Achieving recognised Cyber Security accreditation • Management of video conferencing • Management of enterprise level phone system • Monitoring and managing the availability and scalability of resources, including CPU usage, disk usage and storage systems including network troubleshooting • Continuously improving and keeping up with the IT business needs of the organisation • Configuring/Testing new hardware and software technologies • Actively resolving problems and issues with computer and server systems • International travel to audit data centres, oversee upgrades, verifying network and hardware suitability This position would suit a technically minded individual with a passion for exploring the latest software and hardware technologies. This role offers a fantastic opportunity to work alongside the Technical Operations team with the potential to take on additional responsibilities such as database administration, technical research and development and infrastructure engineering. Requirements Achieved / Predicted 2:1 or above in a degree of any discipline or 1 year working in a 2nd Line IT Support role A Day in the Life of a Technical Systems Administrator
IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
26/05/2026
Full time
IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
OCU Group is looking for an experienced On-site Engineer to provide hands-on technical support across multiple locations in Leeds, England. This role involves delivering high-quality onsite support, troubleshooting complex issues, and working closely with Service Desk teams and third-party suppliers. The ideal candidate will have strong experience in IT support, particularly with Microsoft 365, and excellent communication and customer service skills. Join a growing technology team focused on responsive IT support services.
22/05/2026
Full time
OCU Group is looking for an experienced On-site Engineer to provide hands-on technical support across multiple locations in Leeds, England. This role involves delivering high-quality onsite support, troubleshooting complex issues, and working closely with Service Desk teams and third-party suppliers. The ideal candidate will have strong experience in IT support, particularly with Microsoft 365, and excellent communication and customer service skills. Join a growing technology team focused on responsive IT support services.
IT Infrastructure Engineer Working as part of the Infrastructure Team, you'll combine project based delivery with 2nd and 3rd line support, helping to enhance and operate a large, complex, and business critical hybrid infrastructure estate covering compute, storage, virtualisation, containers and cloud services. This is an opportunity to work hands on with enterprise scale on prem and AWS cloud platforms, influence technical direction, and contribute to continuous improvement across Jet2's infrastructure services. The platforms you support play a direct role in the availability, resilience and security of Jet2's operations, making engineering quality and reliability essential. What You'll Be Doing Designing, planning and implementing scalable, secure and resilient infrastructure solutions, including on prem and AWS based IaaS (compute, storage and networking) and virtualisation and container platforms Administering and supporting Kubernetes platforms, including cluster lifecycle management, upgrades, security and integration with underlying infrastructure Operating, maintaining and optimising AWS environments, ensuring infrastructure is delivered in line with security, resilience and availability best practices and cost effective operation Designing and supporting infrastructure with appropriate availability, resilience and disaster recovery considerations to meet business and operational requirements Troubleshooting and resolving complex infrastructure incidents, including cloud related issues, escalating where appropriate to senior engineers or third party vendors Providing technical guidance, mentoring and knowledge sharing to IT Operations and other technology teams, contributing to improved standards and ways of working Creating and maintaining clear, accurate documentation, including infrastructure designs, configurations, standards, policies and operating procedures Supporting and developing automation and Infrastructure as Code approaches across on prem and cloud platforms to improve consistency, reliability and efficiency Participating in the on call rota (minimum of 1 in 4) and supporting planned out of hours work when required What You'll Have Strong experience administering Windows Server, including Active Directory, Group Policy, DNS and DHCP Experience supporting Linux servers (Red Hat and Oracle) Hands on experience administering Kubernetes platforms in production environments Strong operational experience with Microsoft tooling, including SCOM, SCCM, DPM, WSUS, Intune and Microsoft Defender Practical experience supporting AWS public cloud infrastructure (IaaS), including core compute, storage and networking concepts A solid understanding of patch management, vulnerability management and security best practices across hybrid infrastructure environments Benefits Hybrid working (office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) This role is supported by and Jet2holidays. Apply today to advance your career as part of a dynamic team that redefines travel experiences.
22/05/2026
Full time
IT Infrastructure Engineer Working as part of the Infrastructure Team, you'll combine project based delivery with 2nd and 3rd line support, helping to enhance and operate a large, complex, and business critical hybrid infrastructure estate covering compute, storage, virtualisation, containers and cloud services. This is an opportunity to work hands on with enterprise scale on prem and AWS cloud platforms, influence technical direction, and contribute to continuous improvement across Jet2's infrastructure services. The platforms you support play a direct role in the availability, resilience and security of Jet2's operations, making engineering quality and reliability essential. What You'll Be Doing Designing, planning and implementing scalable, secure and resilient infrastructure solutions, including on prem and AWS based IaaS (compute, storage and networking) and virtualisation and container platforms Administering and supporting Kubernetes platforms, including cluster lifecycle management, upgrades, security and integration with underlying infrastructure Operating, maintaining and optimising AWS environments, ensuring infrastructure is delivered in line with security, resilience and availability best practices and cost effective operation Designing and supporting infrastructure with appropriate availability, resilience and disaster recovery considerations to meet business and operational requirements Troubleshooting and resolving complex infrastructure incidents, including cloud related issues, escalating where appropriate to senior engineers or third party vendors Providing technical guidance, mentoring and knowledge sharing to IT Operations and other technology teams, contributing to improved standards and ways of working Creating and maintaining clear, accurate documentation, including infrastructure designs, configurations, standards, policies and operating procedures Supporting and developing automation and Infrastructure as Code approaches across on prem and cloud platforms to improve consistency, reliability and efficiency Participating in the on call rota (minimum of 1 in 4) and supporting planned out of hours work when required What You'll Have Strong experience administering Windows Server, including Active Directory, Group Policy, DNS and DHCP Experience supporting Linux servers (Red Hat and Oracle) Hands on experience administering Kubernetes platforms in production environments Strong operational experience with Microsoft tooling, including SCOM, SCCM, DPM, WSUS, Intune and Microsoft Defender Practical experience supporting AWS public cloud infrastructure (IaaS), including core compute, storage and networking concepts A solid understanding of patch management, vulnerability management and security best practices across hybrid infrastructure environments Benefits Hybrid working (office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) This role is supported by and Jet2holidays. Apply today to advance your career as part of a dynamic team that redefines travel experiences.
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. Working as part of the Infrastructure Team, you'll combine project-based delivery with 2nd and 3rd line support, helping to enhance and operate a large, complex, and business critical hybrid infrastructure estate covering compute, storage, virtualisation, containers and cloud services. This is an opportunity to work hands on with enterprise scale on prem and AWS cloud platforms, influence technical direction, and contribute to continuous improvement across Jet2's infrastructure services. The platforms you support play a direct role in the availability, resilience and security of Jet2's operations, making engineering quality and reliability essential. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Designing, planning and implementing scalable, secure and resilient infrastructure solutions, including: On prem and AWS based IaaS (compute, storage and networking) & Virtualisation and container platforms Administering and supporting Kubernetes platforms, including cluster lifecycle management, upgrades, security and integration with underlying infrastructure. Operating, maintaining and optimising AWS environments, ensuring infrastructure is delivered in line with security, resilience and availability best practices, as well as cost effective operation. Designing and supporting infrastructure with appropriate availability, resilience and disaster recovery considerations to meet business and operational requirements. Troubleshooting and resolving complex infrastructure incidents, including cloud related issues, escalating where appropriate to senior engineers or third party vendors. Providing technical guidance, mentoring and knowledge sharing to IT Operations and other technology teams, contributing to improved standards and ways of working. Creating and maintaining clear, accurate documentation, including infrastructure designs, configurations, standards, policies and operating procedures. Supporting and developing automation and Infrastructure as Code approaches across on prem and cloud platforms to improve consistency, reliability and efficiency. Participating in the on call rota (minimum of 1 in 4) and supporting planned out of hours work when required. What you'll have: Strong experience administering Windows Server, including: Active Directory, Group Policy, DNS and DHCP Experience supporting Linux servers (Red Hat and Oracle). Hands on experience administering Kubernetes platforms in production environments. Strong operational experience with Microsoft tooling, including SCOM, SCCM, DPM, WSUS, Intune and Microsoft Defender Practical experience supporting AWS public cloud infrastructure (IaaS), including core compute, storage and networking concepts. A solid understanding of patch management, vulnerability management and security best practices across hybrid infrastructure environments IT Infrastructure Engineer
21/05/2026
Full time
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. Working as part of the Infrastructure Team, you'll combine project-based delivery with 2nd and 3rd line support, helping to enhance and operate a large, complex, and business critical hybrid infrastructure estate covering compute, storage, virtualisation, containers and cloud services. This is an opportunity to work hands on with enterprise scale on prem and AWS cloud platforms, influence technical direction, and contribute to continuous improvement across Jet2's infrastructure services. The platforms you support play a direct role in the availability, resilience and security of Jet2's operations, making engineering quality and reliability essential. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Designing, planning and implementing scalable, secure and resilient infrastructure solutions, including: On prem and AWS based IaaS (compute, storage and networking) & Virtualisation and container platforms Administering and supporting Kubernetes platforms, including cluster lifecycle management, upgrades, security and integration with underlying infrastructure. Operating, maintaining and optimising AWS environments, ensuring infrastructure is delivered in line with security, resilience and availability best practices, as well as cost effective operation. Designing and supporting infrastructure with appropriate availability, resilience and disaster recovery considerations to meet business and operational requirements. Troubleshooting and resolving complex infrastructure incidents, including cloud related issues, escalating where appropriate to senior engineers or third party vendors. Providing technical guidance, mentoring and knowledge sharing to IT Operations and other technology teams, contributing to improved standards and ways of working. Creating and maintaining clear, accurate documentation, including infrastructure designs, configurations, standards, policies and operating procedures. Supporting and developing automation and Infrastructure as Code approaches across on prem and cloud platforms to improve consistency, reliability and efficiency. Participating in the on call rota (minimum of 1 in 4) and supporting planned out of hours work when required. What you'll have: Strong experience administering Windows Server, including: Active Directory, Group Policy, DNS and DHCP Experience supporting Linux servers (Red Hat and Oracle). Hands on experience administering Kubernetes platforms in production environments. Strong operational experience with Microsoft tooling, including SCOM, SCCM, DPM, WSUS, Intune and Microsoft Defender Practical experience supporting AWS public cloud infrastructure (IaaS), including core compute, storage and networking concepts. A solid understanding of patch management, vulnerability management and security best practices across hybrid infrastructure environments IT Infrastructure Engineer
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
04/10/2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
My client are a prestigious government organisation, seeking a Lead Software Engineer to lead / direct a team of Java Developers. Contract Length:12 Months Location: Leeds / Manchester / Newcastle - 60 % in the office IR35: in scope Pay Rate to Candidate: £750 per day DOE Security Clearance: BPSS but candidates must be eligible for SC Clearance The successful candidate will: Build a useful, robust automated test suite to support a continuous deployment environment, implementing API's for internal and external use. Take part in 2nd-line support of applications and platforms and help build server-side web applications. Be able to communicate technical concepts to a non-technical audience. Maintain system administration and configuration management skills with experience in handling large data sets and scaling their handling and storage. Build a scale high-traffic websites and maintain an understanding of web architecture. Knowledge of unix-like operating systems such as Linux and/or Mac OS X Essential Skills Significant demonstrable experience in one or both of: modern software engineering for digital products (ideally Java, microservice architectures, Hexagonal software architecture, Mongo and Kafka); OR designing and implementing modern cloud infrastructure, DevOps, and automation (ideally AWS, Terraform, GitLab CI, Jenkins)
02/10/2025
Full time
My client are a prestigious government organisation, seeking a Lead Software Engineer to lead / direct a team of Java Developers. Contract Length:12 Months Location: Leeds / Manchester / Newcastle - 60 % in the office IR35: in scope Pay Rate to Candidate: £750 per day DOE Security Clearance: BPSS but candidates must be eligible for SC Clearance The successful candidate will: Build a useful, robust automated test suite to support a continuous deployment environment, implementing API's for internal and external use. Take part in 2nd-line support of applications and platforms and help build server-side web applications. Be able to communicate technical concepts to a non-technical audience. Maintain system administration and configuration management skills with experience in handling large data sets and scaling their handling and storage. Build a scale high-traffic websites and maintain an understanding of web architecture. Knowledge of unix-like operating systems such as Linux and/or Mac OS X Essential Skills Significant demonstrable experience in one or both of: modern software engineering for digital products (ideally Java, microservice architectures, Hexagonal software architecture, Mongo and Kafka); OR designing and implementing modern cloud infrastructure, DevOps, and automation (ideally AWS, Terraform, GitLab CI, Jenkins)
Role Description Get a feel for life as a professional digital engineer, building real-world software. Under the guidance of experienced developers, our interns form a team to create a commercial-grade application. This might be for a client, or it might be a pro bono project or it might be addressing a need within Softwire. Recent examples include a skills-tracker for Potential Plus UK , and a website for Pungo to monitor the mental wellbeing of elderly people . And with around half our interns taking permanent graduate roles with us after their studies, the programme could be the ideal way into your career in tech. Underpinning your success are our three key pillars: our people, our culture and the way we work. Read on to discover more about each. What to expect during an internship (and afterwards) Weeks 1-2: Induction To get you up to speed ahead of the main development project, we spend two weeks on structured training, covering the essentials you'll need to thrive as part of the team. Week 3 and onwards: Software development project Following the training, you'll begin work on software for a real customer - either an external organisation or another part of Softwire. You and your intern colleagues will be exposed to the full delivery lifecycle, guided by experienced software engineers. Projects typically include system design, development and testing, culminating in a demonstration of the completed product to the customer. Your stepping stone to a permanent role at Softwire? The intern programme enables us to get to know each other, and gives you a great insight into what a career with Softwire could be like. Around half our interns go on to take up permanent positions with us once they graduate. Find out more about our graduate developer role and where it could take you. The people we're looking for: Are we a good match? ️ A passion for solving real-world challenges : First and foremost, you'll get a buzz from building things that make a difference to businesses, people and society. We also want to see passion for coding - any experience you have is a bonus An articulate people-person : You'll be interacting with a wide variety of individuals: some deeply techy, some from complex business domains, and others with low digital literacy. You'll need to be comfortable understanding their needs and discussing potentially complex technical ideas with all of them A positive, can-do team player : You love pushing the team to greater heights by helping colleagues out wherever you can. You always look to improve yourself and others. Your default answer to a question is 'yes', and you make big problems seem small The exciting bits! Salary £30,000 per annum (pro rata) for summer internships Great offices; free on-site gym and subsidised restaurant in London Take part in our varied programme of social events and entertainment Be part of a diverse, inclusive culture Variety of Softwire career paths for successful interns Application process: Step by step We know how much effort you put into your application, so we always aim to get back to you within two working days at each stage. And if you get to the interviews, you can choose your own timeslots, using our online booking system. All interviews are conducted remotely. Apply: Send your CV to Feisty, click on link (to follow) to complete your application on Softwire's website Online aptitude & coding tests (complete series of exercises to demonstrate your capabilities Introductory Interview - Non-technical interview helps us get to know each other and understand what inspires you 2nd Interview (up to 2 hrs) - Spend some time on a deep dive to get a feel for the way you solve technology challenges Internship Offer! The key details Location: Manchester Summer internships begin in June 2023 and will last 8-12 weeks. We recommend applying for your internship in the first term of the academic year, Autumn 2022 as we allocate places to successful applicants on a first-come, first-served basis. More about Softwire: What you'll be part of Our mission is to solve our customers' business challenges using technology. This often demands creativity, tackling complex issues in intelligent ways, to help organisations streamline operations and ultimately better serve their customers and users. We played an important role in the Moorfields Eye Hospital/DeepMind collaboration , which demonstrated how artificial intelligence could help doctors fast-track patients with serious eye diseases. We built the system that runs the BBC Live Events websites, sharing content from Glastonbury, the Reading and Leeds festivals, and the BBC Proms. We've been the long-term digital partner for David Lloyd Leisure , building its mobile app, booking system and numerous other capabilities. And this is just the tip of the iceberg. Find out what else we've been involved with . Of course, there's more to Softwire than building software. We're working hard to nurture a diverse, inclusive and supportive culture, where people love what they do and feel inspired by working with some of the best minds in the business. We also have a generous budget for a varied programme of staff events and activities, with employees, not management, deciding how the money is spent. Put all of this together, and you see why we've got such high retention rates, and why we've been in the Best Companies to Work For list, 10 years in a row. Learn more about our core values . Ready to be part of the journey? Apply for your internship today! A job from Feisty.
24/09/2022
Full time
Role Description Get a feel for life as a professional digital engineer, building real-world software. Under the guidance of experienced developers, our interns form a team to create a commercial-grade application. This might be for a client, or it might be a pro bono project or it might be addressing a need within Softwire. Recent examples include a skills-tracker for Potential Plus UK , and a website for Pungo to monitor the mental wellbeing of elderly people . And with around half our interns taking permanent graduate roles with us after their studies, the programme could be the ideal way into your career in tech. Underpinning your success are our three key pillars: our people, our culture and the way we work. Read on to discover more about each. What to expect during an internship (and afterwards) Weeks 1-2: Induction To get you up to speed ahead of the main development project, we spend two weeks on structured training, covering the essentials you'll need to thrive as part of the team. Week 3 and onwards: Software development project Following the training, you'll begin work on software for a real customer - either an external organisation or another part of Softwire. You and your intern colleagues will be exposed to the full delivery lifecycle, guided by experienced software engineers. Projects typically include system design, development and testing, culminating in a demonstration of the completed product to the customer. Your stepping stone to a permanent role at Softwire? The intern programme enables us to get to know each other, and gives you a great insight into what a career with Softwire could be like. Around half our interns go on to take up permanent positions with us once they graduate. Find out more about our graduate developer role and where it could take you. The people we're looking for: Are we a good match? ️ A passion for solving real-world challenges : First and foremost, you'll get a buzz from building things that make a difference to businesses, people and society. We also want to see passion for coding - any experience you have is a bonus An articulate people-person : You'll be interacting with a wide variety of individuals: some deeply techy, some from complex business domains, and others with low digital literacy. You'll need to be comfortable understanding their needs and discussing potentially complex technical ideas with all of them A positive, can-do team player : You love pushing the team to greater heights by helping colleagues out wherever you can. You always look to improve yourself and others. Your default answer to a question is 'yes', and you make big problems seem small The exciting bits! Salary £30,000 per annum (pro rata) for summer internships Great offices; free on-site gym and subsidised restaurant in London Take part in our varied programme of social events and entertainment Be part of a diverse, inclusive culture Variety of Softwire career paths for successful interns Application process: Step by step We know how much effort you put into your application, so we always aim to get back to you within two working days at each stage. And if you get to the interviews, you can choose your own timeslots, using our online booking system. All interviews are conducted remotely. Apply: Send your CV to Feisty, click on link (to follow) to complete your application on Softwire's website Online aptitude & coding tests (complete series of exercises to demonstrate your capabilities Introductory Interview - Non-technical interview helps us get to know each other and understand what inspires you 2nd Interview (up to 2 hrs) - Spend some time on a deep dive to get a feel for the way you solve technology challenges Internship Offer! The key details Location: Manchester Summer internships begin in June 2023 and will last 8-12 weeks. We recommend applying for your internship in the first term of the academic year, Autumn 2022 as we allocate places to successful applicants on a first-come, first-served basis. More about Softwire: What you'll be part of Our mission is to solve our customers' business challenges using technology. This often demands creativity, tackling complex issues in intelligent ways, to help organisations streamline operations and ultimately better serve their customers and users. We played an important role in the Moorfields Eye Hospital/DeepMind collaboration , which demonstrated how artificial intelligence could help doctors fast-track patients with serious eye diseases. We built the system that runs the BBC Live Events websites, sharing content from Glastonbury, the Reading and Leeds festivals, and the BBC Proms. We've been the long-term digital partner for David Lloyd Leisure , building its mobile app, booking system and numerous other capabilities. And this is just the tip of the iceberg. Find out what else we've been involved with . Of course, there's more to Softwire than building software. We're working hard to nurture a diverse, inclusive and supportive culture, where people love what they do and feel inspired by working with some of the best minds in the business. We also have a generous budget for a varied programme of staff events and activities, with employees, not management, deciding how the money is spent. Put all of this together, and you see why we've got such high retention rates, and why we've been in the Best Companies to Work For list, 10 years in a row. Learn more about our core values . Ready to be part of the journey? Apply for your internship today! A job from Feisty.
Role Description Get a feel for life as a professional digital engineer, building real-world software. Under the guidance of experienced developers, our interns form a team to create a commercial-grade application. This might be for a client, or it might be a pro bono project or it might be addressing a need within Softwire. Recent examples include a skills-tracker for Potential Plus UK , and a website for Pungo to monitor the mental wellbeing of elderly people . And with around half our interns taking permanent graduate roles with us after their studies, the programme could be the ideal way into your career in tech. Underpinning your success are our three key pillars: our people, our culture and the way we work. Read on to discover more about each. What to expect during an internship (and afterwards) Weeks 1-2: Induction To get you up to speed ahead of the main development project, we spend two weeks on structured training, covering the essentials you'll need to thrive as part of the team. Week 3 and onwards: Software development project Following the training, you'll begin work on software for a real customer - either an external organisation or another part of Softwire. You and your intern colleagues will be exposed to the full delivery lifecycle, guided by experienced software engineers. Projects typically include system design, development and testing, culminating in a demonstration of the completed product to the customer. Your stepping stone to a permanent role at Softwire? The intern programme enables us to get to know each other, and gives you a great insight into what a career with Softwire could be like. Around half our interns go on to take up permanent positions with us once they graduate. Find out more about our graduate developer role and where it could take you. The people we're looking for: Are we a good match? ️ A passion for solving real-world challenges : First and foremost, you'll get a buzz from building things that make a difference to businesses, people and society. We also want to see passion for coding - any experience you have is a bonus An articulate people-person : You'll be interacting with a wide variety of individuals: some deeply techy, some from complex business domains, and others with low digital literacy. You'll need to be comfortable understanding their needs and discussing potentially complex technical ideas with all of them A positive, can-do team player : You love pushing the team to greater heights by helping colleagues out wherever you can. You always look to improve yourself and others. Your default answer to a question is 'yes', and you make big problems seem small The exciting bits! Salary £30,000 per annum (pro rata) for summer internships Great offices; free on-site gym and subsidised restaurant in London Take part in our varied programme of social events and entertainment Be part of a diverse, inclusive culture Variety of Softwire career paths for successful interns Application process: Step by step We know how much effort you put into your application, so we always aim to get back to you within two working days at each stage. And if you get to the interviews, you can choose your own timeslots, using our online booking system. All interviews are conducted remotely. Apply: Send your CV to Feisty, click on link (to follow) to complete your application on Softwire's website Online aptitude & coding tests (complete series of exercises to demonstrate your capabilities Introductory Interview - Non-technical interview helps us get to know each other and understand what inspires you 2nd Interview (up to 2 hrs) - Spend some time on a deep dive to get a feel for the way you solve technology challenges Internship Offer! The key details Location: London Summer internships begin in June 2023 and will last 8-12 weeks. We recommend applying for your internship in the first term of the academic year, Autumn 2022 as we allocate places to successful applicants on a first-come, first-served basis. More about Softwire: What you'll be part of Our mission is to solve our customers' business challenges using technology. This often demands creativity, tackling complex issues in intelligent ways, to help organisations streamline operations and ultimately better serve their customers and users. We played an important role in the Moorfields Eye Hospital/DeepMind collaboration , which demonstrated how artificial intelligence could help doctors fast-track patients with serious eye diseases. We built the system that runs the BBC Live Events websites , sharing content from Glastonbury, the Reading and Leeds festivals, and the BBC Proms. We've been the long-term digital partner for David Lloyd Leisure , building its mobile app, booking system and numerous other capabilities. And this is just the tip of the iceberg. Find out what else we've been involved with . Of course, there's more to Softwire than building software. We're working hard to nurture a diverse, inclusive and supportive culture, where people love what they do and feel inspired by working with some of the best minds in the business. We also have a generous budget for a varied programme of staff events and activities, with employees, not management, deciding how the money is spent. Put all of this together, and you see why we've got such high retention rates, and why we've been in the Best Companies to Work For list, 10 years in a row. Learn more about our core values . Ready to be part of the journey? Apply for your internship today A job from Feisty.
24/09/2022
Full time
Role Description Get a feel for life as a professional digital engineer, building real-world software. Under the guidance of experienced developers, our interns form a team to create a commercial-grade application. This might be for a client, or it might be a pro bono project or it might be addressing a need within Softwire. Recent examples include a skills-tracker for Potential Plus UK , and a website for Pungo to monitor the mental wellbeing of elderly people . And with around half our interns taking permanent graduate roles with us after their studies, the programme could be the ideal way into your career in tech. Underpinning your success are our three key pillars: our people, our culture and the way we work. Read on to discover more about each. What to expect during an internship (and afterwards) Weeks 1-2: Induction To get you up to speed ahead of the main development project, we spend two weeks on structured training, covering the essentials you'll need to thrive as part of the team. Week 3 and onwards: Software development project Following the training, you'll begin work on software for a real customer - either an external organisation or another part of Softwire. You and your intern colleagues will be exposed to the full delivery lifecycle, guided by experienced software engineers. Projects typically include system design, development and testing, culminating in a demonstration of the completed product to the customer. Your stepping stone to a permanent role at Softwire? The intern programme enables us to get to know each other, and gives you a great insight into what a career with Softwire could be like. Around half our interns go on to take up permanent positions with us once they graduate. Find out more about our graduate developer role and where it could take you. The people we're looking for: Are we a good match? ️ A passion for solving real-world challenges : First and foremost, you'll get a buzz from building things that make a difference to businesses, people and society. We also want to see passion for coding - any experience you have is a bonus An articulate people-person : You'll be interacting with a wide variety of individuals: some deeply techy, some from complex business domains, and others with low digital literacy. You'll need to be comfortable understanding their needs and discussing potentially complex technical ideas with all of them A positive, can-do team player : You love pushing the team to greater heights by helping colleagues out wherever you can. You always look to improve yourself and others. Your default answer to a question is 'yes', and you make big problems seem small The exciting bits! Salary £30,000 per annum (pro rata) for summer internships Great offices; free on-site gym and subsidised restaurant in London Take part in our varied programme of social events and entertainment Be part of a diverse, inclusive culture Variety of Softwire career paths for successful interns Application process: Step by step We know how much effort you put into your application, so we always aim to get back to you within two working days at each stage. And if you get to the interviews, you can choose your own timeslots, using our online booking system. All interviews are conducted remotely. Apply: Send your CV to Feisty, click on link (to follow) to complete your application on Softwire's website Online aptitude & coding tests (complete series of exercises to demonstrate your capabilities Introductory Interview - Non-technical interview helps us get to know each other and understand what inspires you 2nd Interview (up to 2 hrs) - Spend some time on a deep dive to get a feel for the way you solve technology challenges Internship Offer! The key details Location: London Summer internships begin in June 2023 and will last 8-12 weeks. We recommend applying for your internship in the first term of the academic year, Autumn 2022 as we allocate places to successful applicants on a first-come, first-served basis. More about Softwire: What you'll be part of Our mission is to solve our customers' business challenges using technology. This often demands creativity, tackling complex issues in intelligent ways, to help organisations streamline operations and ultimately better serve their customers and users. We played an important role in the Moorfields Eye Hospital/DeepMind collaboration , which demonstrated how artificial intelligence could help doctors fast-track patients with serious eye diseases. We built the system that runs the BBC Live Events websites , sharing content from Glastonbury, the Reading and Leeds festivals, and the BBC Proms. We've been the long-term digital partner for David Lloyd Leisure , building its mobile app, booking system and numerous other capabilities. And this is just the tip of the iceberg. Find out what else we've been involved with . Of course, there's more to Softwire than building software. We're working hard to nurture a diverse, inclusive and supportive culture, where people love what they do and feel inspired by working with some of the best minds in the business. We also have a generous budget for a varied programme of staff events and activities, with employees, not management, deciding how the money is spent. Put all of this together, and you see why we've got such high retention rates, and why we've been in the Best Companies to Work For list, 10 years in a row. Learn more about our core values . Ready to be part of the journey? Apply for your internship today A job from Feisty.
Network Administrator - (Field based) - to £30,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Administrator with some experience of Networks and with a full, clean driving license to operate as a Field based Network Admin / Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at sites across the UK (2-3 days week / as an when required, the remainder will be working from my clients offices. From a technical perspective as a Network Administrator, the role will be responsible for configuring, installing, supporting and maintaining, hardware and infrastructure therefore, excellent technical skills are required around supporting others with desktop support, server support and maintenance, networking infrastructure, plus general maintenance of all IT-related hardware. |Required skills for this role include:- Excellent networking knowledge and experience of TCP/IP, LANs/WANs, VLANs, VPNs, NAT, Windows, Windows Server via Active Directory, Group Policy, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing and configuring new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team are timely and accurate (in accordance with SLA targets) via phone, help desk and remote sessions. This is a great opportunity for a Support Admin / Analyst/Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects with a basic salary of upto £30,000 plus fully expensed vehicle. This role is commutable from Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Apply now
10/11/2021
Full time
Network Administrator - (Field based) - to £30,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Administrator with some experience of Networks and with a full, clean driving license to operate as a Field based Network Admin / Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at sites across the UK (2-3 days week / as an when required, the remainder will be working from my clients offices. From a technical perspective as a Network Administrator, the role will be responsible for configuring, installing, supporting and maintaining, hardware and infrastructure therefore, excellent technical skills are required around supporting others with desktop support, server support and maintenance, networking infrastructure, plus general maintenance of all IT-related hardware. |Required skills for this role include:- Excellent networking knowledge and experience of TCP/IP, LANs/WANs, VLANs, VPNs, NAT, Windows, Windows Server via Active Directory, Group Policy, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing and configuring new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team are timely and accurate (in accordance with SLA targets) via phone, help desk and remote sessions. This is a great opportunity for a Support Admin / Analyst/Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects with a basic salary of upto £30,000 plus fully expensed vehicle. This role is commutable from Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Apply now
IT Engineer, 3rd Line Support, Windows, O365, Azure, Cisco, Intune We are recruiting for an experienced 3rd Line Support Engineer for our client, a professional services and finance institution based in North Yorkshire. On offer is a 3-month initial contract inside IR35 at a daily rate up to £300 per day with strong probability of extension. The role is fully remote, with the odd trip into the office on a very ad-hoc basis. What you will be working on: You will be working among the infrastructure team to ensure high systems availability Systems administration, security, configuration management, various project deliveries, supplier management, user support, procurement and purchasing Dealing with technical escalations from the 1st and 2nd line team efficiently Handling the delivery of updates, system changes and managing systems alongside key third-party suppliers Who you will be working for: Our client are industry leading experts in their field offering a range of professional services that provide tools and services that support business, filling in the gaps whilst protecting them. On the back of significant growth and with an acquisition they require support as they develop their IT infrastructure. We are looking for for someone who has experience with: A deep understanding of all major elements of the IT systems landscape including networking, telephony, operating systems, application servers, firewalls, and mobile devices. Meraki Networks and Portal Management Migration projects Microsoft Azure Microsoft Windows Server (2016,2019) Exchange Online / Office 365, SQL Server, VMware, Azure Active Directory and Group Policy administration Networking components such as TCP/IP, VPN's, LANS, WANS, VLANS, DNS/ WINS and DHCP) with Configuring switches, routers and firewalls (Cisco Meraki) Intune Management What you'll get in return You will be earning up to £300 a day inside IR35, on a 3-month initial contract (extension likely) The role is fully remote, with the odd trip into the office on a very ad-hoc basis. If this role interests you, please click to apply or get in touch for a chat. I am a Senior Consultant for Hays Technology, specialising in providing contract and project resources for West Yorkshire, ensuring organisations are supported by the top talent. My passion for this space stems from being an inquisitive person always looking at ways to improve systems and use technology to benefit my work and life in positive ways. Positive change is a good thing, At Hays Technology, we are shaping the future of recruitment. Demand for Contractors and project resource is growing faster than ever before. By working with organisations of all sizes - from disruptive start-ups to multinational enterprises - we have a unique insight in to how organisations are using non-permanent resource to achieve their technology strategy. So, whether you are looking for a role or hiring for one contractor, a team, or looking to outsource the delivery of an entire project, get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/10/2021
Contractor
IT Engineer, 3rd Line Support, Windows, O365, Azure, Cisco, Intune We are recruiting for an experienced 3rd Line Support Engineer for our client, a professional services and finance institution based in North Yorkshire. On offer is a 3-month initial contract inside IR35 at a daily rate up to £300 per day with strong probability of extension. The role is fully remote, with the odd trip into the office on a very ad-hoc basis. What you will be working on: You will be working among the infrastructure team to ensure high systems availability Systems administration, security, configuration management, various project deliveries, supplier management, user support, procurement and purchasing Dealing with technical escalations from the 1st and 2nd line team efficiently Handling the delivery of updates, system changes and managing systems alongside key third-party suppliers Who you will be working for: Our client are industry leading experts in their field offering a range of professional services that provide tools and services that support business, filling in the gaps whilst protecting them. On the back of significant growth and with an acquisition they require support as they develop their IT infrastructure. We are looking for for someone who has experience with: A deep understanding of all major elements of the IT systems landscape including networking, telephony, operating systems, application servers, firewalls, and mobile devices. Meraki Networks and Portal Management Migration projects Microsoft Azure Microsoft Windows Server (2016,2019) Exchange Online / Office 365, SQL Server, VMware, Azure Active Directory and Group Policy administration Networking components such as TCP/IP, VPN's, LANS, WANS, VLANS, DNS/ WINS and DHCP) with Configuring switches, routers and firewalls (Cisco Meraki) Intune Management What you'll get in return You will be earning up to £300 a day inside IR35, on a 3-month initial contract (extension likely) The role is fully remote, with the odd trip into the office on a very ad-hoc basis. If this role interests you, please click to apply or get in touch for a chat. I am a Senior Consultant for Hays Technology, specialising in providing contract and project resources for West Yorkshire, ensuring organisations are supported by the top talent. My passion for this space stems from being an inquisitive person always looking at ways to improve systems and use technology to benefit my work and life in positive ways. Positive change is a good thing, At Hays Technology, we are shaping the future of recruitment. Demand for Contractors and project resource is growing faster than ever before. By working with organisations of all sizes - from disruptive start-ups to multinational enterprises - we have a unique insight in to how organisations are using non-permanent resource to achieve their technology strategy. So, whether you are looking for a role or hiring for one contractor, a team, or looking to outsource the delivery of an entire project, get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Transition Partners are delighted to partner with a well-established managed service provider who is on the lookout for a 2nd Line Service Desk Engineer to join their diverse and growing team. Are you looking for an opportunity to join a well-respected managed service provider that is proud of its Yorkshire heritage and takes pride in rewarding its employees for their commitment and dedication? Do you possess a can-do attitude, excellent attention to detail and consider yourself a problem solver? Are you passionate about the evolving world of tech and keen to develop your skills? Responsibilities will include: Managing the ticket desk queue Providing excellent customer service to clients Building long-lasting relationships with existing clients and new Handling escalations and 2nd line issues Produce and maintain detailed documentation of customer networks Skills needed: A proven track record of working in a busy technical environment Windows Server 2012r2, 2016, 2019 Managed Switches (Aruba, Unifi) Firewalls (SonicWall, Unifi, Draytek) TCP/IP, DHCP, DNS, VLAN/Routing PRTG Network Monitoring Cloud Hosting Technologies (Azure/AWS) NAS Storage (QNAP, Synology) Office 365/SharePoint - Migrations/automation and integration/day to day management Network Security - SSL/Antivirus/Email Gateway Backups & Disaster Recovery - Veeam/MSP360 Knowledge of VOIP Strong knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software Broad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues. What they can offer: A diverse and fantastic culture Professional and personal development 25 days holiday A day off for your birthday Annual bonus Free parking Pension scheme Healthcare and wellbeing scheme Expiry Date; 16/10/2021 Unfortunately, we may struggle to respond to every applicant. Transition Partners get a high response rate on their advertisements and will be in touch if they feel your candidature is suitable for the advertised vacancy. We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held.
10/09/2021
Full time
Transition Partners are delighted to partner with a well-established managed service provider who is on the lookout for a 2nd Line Service Desk Engineer to join their diverse and growing team. Are you looking for an opportunity to join a well-respected managed service provider that is proud of its Yorkshire heritage and takes pride in rewarding its employees for their commitment and dedication? Do you possess a can-do attitude, excellent attention to detail and consider yourself a problem solver? Are you passionate about the evolving world of tech and keen to develop your skills? Responsibilities will include: Managing the ticket desk queue Providing excellent customer service to clients Building long-lasting relationships with existing clients and new Handling escalations and 2nd line issues Produce and maintain detailed documentation of customer networks Skills needed: A proven track record of working in a busy technical environment Windows Server 2012r2, 2016, 2019 Managed Switches (Aruba, Unifi) Firewalls (SonicWall, Unifi, Draytek) TCP/IP, DHCP, DNS, VLAN/Routing PRTG Network Monitoring Cloud Hosting Technologies (Azure/AWS) NAS Storage (QNAP, Synology) Office 365/SharePoint - Migrations/automation and integration/day to day management Network Security - SSL/Antivirus/Email Gateway Backups & Disaster Recovery - Veeam/MSP360 Knowledge of VOIP Strong knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software Broad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues. What they can offer: A diverse and fantastic culture Professional and personal development 25 days holiday A day off for your birthday Annual bonus Free parking Pension scheme Healthcare and wellbeing scheme Expiry Date; 16/10/2021 Unfortunately, we may struggle to respond to every applicant. Transition Partners get a high response rate on their advertisements and will be in touch if they feel your candidature is suitable for the advertised vacancy. We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held.
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds.
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
Main Duties:
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents
• End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
• 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
• Experience of Unix based systems
Please apply for more info
29/10/2018
A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds.
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
Main Duties:
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents
• End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
• 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
• Experience of Unix based systems
Please apply for more info
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
IT Systems Engineer (3rd Line) - Role & Responsibilities:
• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication
Skills, Knowledge & Experience:
• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development
Benefits:
• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
29/10/2018
We are recruiting for an IT Systems Engineer (3rd Line), for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
IT Systems Engineer (3rd Line) - Role & Responsibilities:
• To provide site-based IT Infrastructure and system support.
• To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
• The ability to communicate technical issues to a non-technical audience
• Incident Management of major incidents and to record all incidents / changes within the clients ITSM tool
• To make outbound phone calls to stakeholders keeping them informed on a regular basis
• End to end ownership of all incident / change / service requests through to closure
• Ability to provide a positive technical support experience and build strong relationships through effective methods of communication
Skills, Knowledge & Experience:
• Candidates must have 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level
• Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
• Experience of Server / Workstation hardware (component replacement)
• Android / iOS support
• Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups, VoIP
• Strong troubleshooting Experience
• Excellent communication skills
• Experience of Unix based systems
• ITIL framework
• Avaya Telephony system
• Line of Business application support experience
• Staff mentoring & development
Benefits:
• Up to £32,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
