2nd Line Service Desk Engineer

Transition Partners are delighted to partner with a well-established managed service provider who is on the lookout for a 2nd Line Service Desk Engineer to join their diverse and growing team.

Are you looking for an opportunity to join a well-respected managed service provider that is proud of its Yorkshire heritage and takes pride in rewarding its employees for their commitment and dedication?
Do you possess a can-do attitude, excellent attention to detail and consider yourself a problem solver?
Are you passionate about the evolving world of tech and keen to develop your skills?

Responsibilities will include:

• Managing the ticket desk queue
• Providing excellent customer service to clients
• Building long-lasting relationships with existing clients and new
• Handling escalations and 2nd line issues
• Produce and maintain detailed documentation of customer networks

Skills needed:

• A proven track record of working in a busy technical environment
• Windows Server 2012r2, 2016, 2019
• Managed Switches (Aruba, Unifi)
• Firewalls (SonicWall, Unifi, Draytek)
• TCP/IP, DHCP, DNS, VLAN/Routing
• PRTG Network Monitoring
• Cloud Hosting Technologies (Azure/AWS)
• NAS Storage (QNAP, Synology)
• Office 365/SharePoint - Migrations/automation and integration/day to day management
• Network Security - SSL/Antivirus/Email Gateway
• Backups & Disaster Recovery - Veeam/MSP360
• Knowledge of VOIP
• Strong knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
• Broad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.

What they can offer:

• A diverse and fantastic culture
• Professional and personal development
• 25 days holiday
• A day off for your birthday
• Annual bonus
• Free parking
• Pension scheme
• Healthcare and wellbeing scheme

Expiry Date; 16/10/2021

Unfortunately, we may struggle to respond to every applicant. Transition Partners get a high response rate on their advertisements and will be in touch if they feel your candidature is suitable for the advertised vacancy.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held.