Claims Administrator

Claims Administrator - Join a Busy, Growing Team!
Bromsgrove Full-Time
Monday - Friday, 8am-5pm
£26,436 per year

Are you an organised, people-focused administrator who thrives in a fast-paced environment?

We're recruiting on behalf of a well-established and growing business within the insurance projects space, who are looking for a Claims Administrator to join their busy and friendly team.

This is a fantastic opportunity to join a close-knit team where you'll be at the heart of the claims process. You'll be the first point of contact for customers, helping to manage new claims from the outset and ensuring everything runs smoothly behind the scenes.

• Handling incoming calls and emails, supporting customers with professionalism and empathy
• Logging new insurance claims accurately onto internal systems
• Keeping records, files, and claim updates organised and up to date
• Supporting senior claims handlers with day-to-day admin tasks
• Chasing outstanding information and documentation
• Escalating or directing more complex queries where needed

• Previous experience in administration, customer service, or a call-handling role
• Strong attention to detail and confidence working with data and systems
• Excellent communication skills and a professional telephone manner
• Ability to manage a busy workload and prioritise effectively
• A proactive, "can-do" attitude with a willingness to learn
• Confident and comfortable speaking on the phone (the team can handle up to 50 calls a day once fully trained)
• Organised, reliable, and able to take ownership of their work
• Resilient under pressure with a positive attitude
• A strong team player who's happy to get involved

• Friendly, down-to-earth, and supportive team
• Genuine opportunity to develop and grow within the business
• Full training provided
• 28 days annual leave (inc. bank holidays)
• Free onsite parking

We are an equal-opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.