Role Overview
This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax's digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax's portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.
Key Requirements (5 years' experience)
- Undergraduate degree or equivalent in a related discipline.
- 2 years' relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.
- Managing digital systems, SaaS platforms, or business systems within an operational environment
- Experience coordinating a helpdesk, service desk, or digital support function
- Experience coordinating onboarding/offboarding and user administration
- Delivering staff support, guidance, or training
- Strong digital literacy across Microsoft 365 and cloud-based systems
- Experience working with suppliers or Managed Service Providers
- Ability to manage multiple priorities, systems, and operational activities simultaneously
- Strong attention to detail and ability to maintain accurate operational records
- Comfortable working in a fast-paced operational environment
Desirable
- Microsoft 365 certifications
- ITIL Foundation certification
- Salesforce Administrator certification
- Asana or project management platform experience
- Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management
- Exposure to Power Automate or workflow automation tools
- Experience within supported housing, social care, healthcare, charity, or other regulated sectors
- Experience with Salesforce
- Experience with Asana or ticketing/project management platforms
- Familiarity with Microsoft Intune or Entra ID
- Experience with SaaS governance or workflow automation
- Experience with Power Automate or similar automation tools
- Knowledge of GDPR and digital governance principles
- Experience creating knowledge bases, SOPs, or digital training resources
- Exposure to digital transformation or systems improvement projects
Employee Benefits
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.
We are an equal opportunities employer.