SIAM Lead (Service Integration & Management Lead)

Location: Warwick

Experience: 8+ years

Work mode: Hybrid

1. SIAM Strategy & Governance
   • Define and implement the SIAM operating model, governance framework, and processes.
   • Establish end-to-end service accountability across multiple vendors and internal teams.
   • Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
   • Drive continuous improvement initiatives for service integration efficiency.
2. Vendor & Supplier Management
   • Manage relationships with multiple service providers and vendors.
   • Define and enforce SLAs, OLAs, KPIs, and governance structures.
   • Ensure vendor performance aligns with contractual obligations and business expectations.
   • Lead service reviews, vendor scorecards, and escalation management.
3. Service Integration & Delivery
   • Ensure seamless coordination across infrastructure, applications, cloud, and security services.
   • Own end-to-end service delivery and incident/problem resolution.
   • Drive integrated service management processes such as Incident, Change, Problem, and Release Management.
   • Ensure cross-functional collaboration across teams.
4. Operational Excellence
   • Monitor service performance and ensure adherence to agreed SLAs.
   • Drive automation, service optimization, and cost efficiencies.
   • Lead root cause analysis and service improvement plans (SIP).
   • Implement reporting frameworks and dashboards for stakeholders.
5. Stakeholder Management
   • Act as the primary point of contact for senior stakeholders and business units.
   • Communicate service performance, risks, and initiatives effectively.Align IT services with business priorities and transformation goals.
   • Facilitate governance forums and leadership discussions.
6. Risk, Compliance & Security
   • Ensure compliance with organizational policies, regulatory standards, and audit requirements.
   • Identify risks in multi-vendor environments and implement mitigation strategies.
   • Work closely with security and compliance teams to maintain data integrity and protection.

• Strong expertise in SIAM framework and multi-vendor environments.
• Deep knowledge of ITIL (v3/v4) processes.
• Experience with ITSM tools (ServiceNow, BMC Remedy, etc.).
• Exposure to Cloud (AWS, Azure, GCP) environments.
• Knowledge of DevOps, Agile, and automation practices.

• Strong leadership, team management, and conflict resolution skills.
• Excellent stakeholder and vendor management capabilities.
• Strategic thinking and problem-solving mindset.
• Strong communication and presentation skills.