Voice Engineer (G7)

We're looking for an experienced voice and telephony specialist to join our Digital Services team at the University of Leicester - someone who is technically strong, forward looking, and ready to support the hands on delivery of a significant transformation programme. This role is central to modernising the voice communications estate with Microsoft Teams Telephony and supporting Contact Centre operations as they migrate into Cisco Webex Contact Centre. You'll be a key technical expert in the team, working alongside a Voice Manager and a junior analyst, supporting delivery work ranging from design and architecture through to implementation and operations.

It's not just a support role. You'll contribute to design decisions, drive migration activity, and play a key part in one of the University's most visible annual events: Clearing, where our Webex Contact Centre is business critical to recruiting thousands of first year students every August.

You'll need demonstrable, hands on experience with Microsoft Teams Telephony (Direct Routing and M365 voice integration) and Cisco Webex Contact Centre or an equivalent cloud contact centre platform. A solid understanding of SBC administration, VoIP protocols (SIP, RTP, SRTP) and voice security principles is essential.

We're not looking for someone who just maintains what's there - we want someone who understands the direction we're heading, can think architecturally and is comfortable taking ownership of complex technical problems.

Relevant Microsoft or Cisco certifications (e.g. MS 721, CCNP Collaboration) are desirable, as is experience in an ITIL aligned environment. Familiarity with legacy Siemens Unify or OpenScape Voice platforms would be an advantage but is not required.

Informal enquiries are welcome and should be made to Rob Anderson .

As part of the University's ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members. Please ensure this is discussed with your line manager prior to applying.

Full time or job share, permanent.