Application Support Officer

Terms: Part Time (25 hours per week), Permanent Position

Salary: Grade 7, £31,537 - £34,434 pro rata (pay award pending)

We are looking to appoint a highly motivated and driven Application Support Officer to play a key role in delivering high-quality application support services across the Council.

This is an exciting opportunity to contribute to the effective support /delivery of critical business applications, ensuring excellent customer service, continuous improvement, and a strong user-focused approach. You will work closely with colleagues across Technology and the wider organisation to maintain and enhance application performance, support service delivery, and help drive digital innovation. An in-depth knowledge of technically supporting corporate and/or business applications is essential.

• Ideally someone who can 'hit the ground running' in a Local Authority application support role
• Experience of supporting Local Authority line of business applications
• Proven experience providing solid evidence-based 2nd line support to users of a wide range of applications
• Strong technical troubleshooting and problem-solving skills in live environments.
• A commitment to delivering excellent customer service and improving user experience.

Working in the office 3+ days a week (pro-rata) or Onsite full time

Dudley Council is committed to diversity and inclusion and to improve bias in the recruitment process. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via .

Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

All applicants must be able to provide documentation to prove their right to work in the UK.

We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.