Front of House & Events Administrator

Front of House & Events Administrator

Location: Bristol

Contract: Permanent

To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Bristol office.

• The face and voice of the company, provide service excellence to all clients
• Deliver a professional, efficient switchboard service.
• Meet and greet guests on arrival
• Liaise with clients and investment managers to create a seamless service
• Process room bookings for the office using Condeco
• Provide catering to clients as per request, ensuring standards are met
• Assist with clear downs in meeting rooms and general presentation of client areas
• Ensure cleanliness standards are met in the client kitchen and stock is replenished
• Support office service processing and collection of post.
• Communicate with all departments across the group
• Highlight any issues concerning Teams / Touchpoint which could impact client services.
• Responsible for continuing one's own professional development

• Strong communication services.
• Service excellence provided to all guests arriving at reception
• Adapting to last minute changes, communicating with the team
• Time management, ensure all scheduled meetings are fully preprepared before the client's arrival
• Achieving objectives agreed by the Front of House Manager.
• Organisational skills - manage time effectively
• Professionalism - representing the company
• Competent using Outlook and MS Teams
• Comfortable building rapports with staff and clients, providing service excellence.
• Ability to work under pressure and adapt to last minute changes

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance - Individual on joining, family after 1 year's service
• Life assurance - 8 x salary
• Company share scheme
• Discretionary bonus
• Flexible holidays - purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies - enhanced family leave for parents & carers
• Study support - study days and funding for courses and qualifications
• Season travel ticket loans
• Other voluntary benefits you can choose to suit you

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of.

Our values shape how we work:

• We aim high
• We get it done
• We show we care
• We do the right thing

We're a Disability Confident Employer (level 2) under the UK Government scheme. If you require adjustments to apply for a role at Rathbones, please contact us via to let us know what adjustments you may need.