Service Desk Analyst

• Experience of managing issues and problems in a busy commercial environment for business-critical processes.

• Demonstrable experience of dealing with customers and stakeholders at all levels.

• Experience of working to strict SLA's and escalating as appropriate.

• Demonstrate strong teamwork ethics, working effectively with all other members of our support teams and third-party service providers to achieve the required levels of support to the business.

• Professional, flexible, receptive, informed, and positive at all times to ensure the delivery of a "world class" service.

• Customer service orientated skills essential.

• The contracted hours for this role are 37.5 per week.

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount- Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme- Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave- Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay- Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast- Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development- Learn, grow, and take your career to the next level.
• Refer a Friend Bonus- Know someone great? Earn a bonus when they join our team.

Financial Benefits

• Enhanced Pension Scheme- We match every 1% above the statutory 5% that you contribute.
• EarlyPay- Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme- We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme- Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts- Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan- We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme- Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance- Protection for your loved ones should the unexpected happen.
• Gym Discounts- Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme- Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down earth individuals who bring a positive, team first attitude to everything they do!

We're a well established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.