What You'll Be Doing
As our Business Analyst, you'll:
- Gather, analyse and document business and functional requirements for projects, change requests, BAU enhancements and client onboarding activities
- Conduct impact assessments for system and process changes
- Analyse existing processes and identify opportunities for improvement and efficiency
- Support the successful delivery of small to medium-sized projects and change initiatives
- Work collaboratively with business and technology stakeholders to define and implement solutions
- Facilitate workshops and stakeholder discussions to capture requirements and drive outcomes
- Measure and track business benefits to ensure value realisation
- Produce clear and concise documentation for both technical and non-technical audiences
- Support testing activities and coordinate User Acceptance Testing (UAT)
- Work with internal training teams to support project-related training requirements
- Provide regular progress updates and reporting to stakeholders
- Assist with problem resolution and contribute to continuous improvement initiatives
What You'll Bring Essential
- Previous experience working as a Business Analyst
- Strong requirements gathering, analysis and documentation skills
- Excellent communication and stakeholder management skills
- Experience facilitating workshops and engaging with diverse stakeholder groups
- Strong analytical and problem-solving capabilities
- Ability to confidently communicate with both technical and non-technical audiences
- Experience identifying and investigating software and system issues
- Ability to work effectively both independently and as part of a team
- Proficiency in Microsoft Office applications including Word, Excel and PowerPoint
Desirable
- Degree-level qualification
- Professional Business Analysis certification
- Knowledge of business change methodologies, techniques and tools
- Experience working within a legal services environment
- Experience with Legal Case Management systems
- Understanding of Agile and/or Waterfall delivery methodologies
- Knowledge of the remortgage process
- Experience using AI tools to support analysis, delivery or process improvement
About You
- Thrives in a fast-paced and evolving environment
- Builds strong relationships and earns trust across all levels of the business
- Can translate technical concepts into clear, accessible language
- Is highly organised and able to manage competing priorities effectively
- Takes a proactive and pragmatic approach to problem solving
- Enjoys collaborating with cross-functional teams to achieve shared goals
- Has a continuous improvement mindset and a passion for delivering positive change
- Remains resilient and adaptable when navigating ambiguity and change
£32,000 - £37,000 a year
Benefits for PEXA employees include
- Annual Leave: 25 days per year (Jan-Dec), increasing to 27 days after 5 years, plus Bank Holidays (pro-rata for part-time).
- Annual Leave Purchase: Option to purchase up to 1 working week of additional leave.
- Wellness Days: 4 paid days per year to rest and recharge (pro-rata for part-time). We kindly ask you take 1 per quarter.
- Paid Volunteer Day: 1 paid day per year to volunteer at a charity of your choice.
- Pension scheme (Aviva): 6% employer contribution, 4% employee contribution.
- Life Assurance: 4x basic salary.
- Health Flex Pot via Benifex: £800 flexible benefit to spend on health options of your choice, including Private Health Insurance, Health Cash Plan, Dental Plan, Health Assessments.
- Additional Benifex perks: Voluntary opt-in for additional benefits including Activity Pass, discounts via Perkbox, Beauty and Fitness Discount Card, Cycle to Work, Motor Breakdown, Will Writing, or enhance your cover of benefits provided by company.
- Critical Illness Cover: 1x basic salary.
- Group-wide Equity Plan: Eligibility for participation in our Group-wide employee share plan, subject to annual invitation.
- Enhanced Maternity/Adoption Pay: Up to 20 weeks full pay.
- Enhanced Paternity Pay: Up to 4 weeks full pay.
- Performance-based Incentive Scheme: Eligibility for a discretionary Short Term Incentive plan, based on job role and level.
- Learning & Development: Access to LinkedIn Learning, reimbursement of your professional membership costs.
- Additional: Access to our Employee Assistance Programme and wellbeing resources, eye test vouchers and VDU glasses contribution.
- Office Space: Use of our PEXA office workspaces in Leeds and Thame. Our new Leeds office is in West Village, managed by Bruntwood SciTech and allows you access to Bruntwood hosted local events.