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Antares Global Management Limited is seeking a full-time Desktop Support Analyst to enhance our IT support team based in Greater London. The role requires knowledge of Service Management tools and ITIL procedures, alongside technical experience with Office 365 and Microsoft AD/Azure. Ideal candidates will possess strong troubleshooting skills and a proactive attitude. Antares offers a collaborative culture promoting empowerment, collaboration, and growth within the company.

Our head office in Bury is looking to recruit a full time IT Helpdesk Support Analyst. Location: Bury (with travel to other branches as required). Role Overview We are seeking a proactive IT Helpdesk Support Analyst to join our IT team within a busy law firm environment. The role involves providing support to end users, delivering basic end-user training, and carrying out IT administration tasks across multiple offices. The successful candidate will be confident supporting legal staff with day-to-day technology issues and comfortable travelling to branch offices as required. Key Responsibilities Provide support for software, hardware, and user issues Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc Perform user account administration (new starters, leavers, access changes) Deliver one-to-one and small group end-user training on IT systems and applications Log, track, and resolve helpdesk tickets in line with SLAs Set up and maintain PCs, laptops, printers, and mobile devices Assist with basic network and connectivity issues Travel to branch offices as required to provide on-site support Document procedures and contribute to IT knowledge bases Liaise with third party suppliers where necessary Skills & Experience Required Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment) Strong working knowledge of Microsoft Office (essential) Exposure to Microsoft 365 technologies Good understanding of Windows operating systems Excellent communication and customer service skills Ability to explain technical concepts to non-technical users Strong organisation and time management skills Ability to work independently and as part of a team Additional Requirements Full, clean UK driving licence (essential) Willingness to travel between branch offices Professional, discreet approach suitable for a legal environment Desirable (but not essential) Previous experience supporting legal software Basic knowledge of Active Directory or Azure AD Butcher & Barlow is one of the most respected Law Firms in the North West. Our aim is to build long term relationships with our clients through trust and respect, unpinning those relationships with a sense of togetherness and a common goal. We work with our clients, not for them, sharing the decision making process with them. We work with each other with the same integrity, inspiring confidence in our clients, professional contacts and colleagues through our collaborative approach, working as a team to progress matters quickly and efficiently. Application Process Please send us your CV with a covering letter using the form below or email your CV with a covering letter to .

Service Desk Analyst Clearance: High-level Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role And Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements A knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. What We Do For You Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment To Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. hackajob is collaborating with Leidos to connect them with exceptional professionals for this role. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Service Desk Support Analyst Department: IT Employment Type: Full Time Location: London Description Provide 1st line internal support to JM Finn end users, with some 2nd line support when necessary. Key Responsibilities Business To ensure the Firm's I.T. infrastructure functions smoothly both in London and the branch offices To make recommendations for improvement where appropriate To be the expert in own area of specialisation To provide flexible staff cover when required Technical To be familiar with the operational characteristics of all the Firm's systems To Provide 1st & 2nd (when necessary) line support logging via Service Desk application. To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm Interaction with users and supplier To be positive and pro-active when dealing with queries and problems with staff To treat all suppliers fairly and professionally Skills, Knowledge and Expertise Preferably educated to Degree/A Level/HND/City & Guilds or equivalent ITIL Certified Experience of working in a Service Desk environment Basic understanding of a computer network Windows 10/11 experience/exposure Office 365 support skills Azure Active Directory support skills Able to work under pressure Analytical and numerate Used to problem solving under pressure Used to working 'until the job gets done' Well organised Customer facing

CyrusOne is seeking an IT Desktop Support Analyst to join our European Headquarters in London. This role requires providing excellent customer service and technical support to users onsite and remotely. The successful candidate will assist with IT issues, manage service requests, and maintain a positive user experience. Regular travel to Slough and occasional trips to other European locations are expected. Ideal for someone eager to develop tech skills in a supportive environment.

Desktop Support AnalystApplylocations: Londontime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR175 At Antares, our success starts with our people. We're a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.Whatever stage of your career you'll find a place to belong, contribute, develop and we'd love to hear from you. Knowledge of Service Management tools, systems and procedures. Fundamental knowledge of ITIL Operational Procedures. Technical experience administering Office 365 (e.g InTune Endpoint Mgmt., Exchange, SharePoint, Teams etc ) Min 1 years' administrating user and computer objects via Microsoft AD/ Azure AD Min 1 years' experience of managing file & folder servers/access. Experience administering and using Patch and Software Deployment tools. Good Microsoft Office user level experience including Teams. Good aptitude to troubleshooting skills. Proactive and service-oriented attitude, advanced written and verbal communication skills Ideally have basic insurance and re-insurance knowledge Good knowledge of PowerShell script writing. Experience creating and maintaining MS PowerAutomate flows and connectors (desirable). Able to demonstrate the ability to collect and document the relevant information from customers to aid in fault diagnosis. Able to demonstrate Incident, Problem and root cause management and analysis. Able to document core processes and controls and ensure they are maintained in an auditable manner. Demonstratable experience in supporting end client issues from remote locations. Self-motivated with a demonstrable aptitude and interest in IT SupportEducation required for this role: About AntaresAt Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners.Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment.Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us. Why Antares? Empowerment: Be a part of decision-making processes that shape our future. Collaboration: Work with a diverse team of experts who share their knowledge and insights. Growth: Access to continuous learning and development programs to enhance your skills. Innovation: Thrive in an environment that encourages creativity and forward-thinking.Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service. Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service. Responsibilities Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment. Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams. Manage Service Level Agreements and targets as specified by the Service Desk Manager. Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed. Follow processes as trained. Provide excellent customer service with all interactions. Promote knowledge sharing within the team to adopt collective growth. Participate in, and support projects as needed. Knowledge & Experience Experience in a previous IT support role (desired). Strong focus on delivering excellent customer service. Excellent verbal and written communication abilities. Skilled in self-managing and prioritising tasks in a fast-paced environment. A 'can-do' attitude with a willingness to learn and progress. Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Butcher and Barlow LLP in Bury St Edmunds is looking for a proactive IT Helpdesk Support Analyst to provide support in a busy law firm environment. You will assist end users, deliver training, and handle IT administration tasks across multiple offices. Candidates must have IT helpdesk experience, strong Microsoft Office knowledge, and a full UK driving license. This role requires travel to branch offices as needed and focuses on effective communication and customer service.

IT Desktop Support AnalystApplylocations: European Headquarters - Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: RThis role is primarily based in our London HQ with regular travel to Slough and occasional travel to other European sites where needed. The IT Support Analyst will play a key onsite role at our London HQ, providing a highly visible, customer-focused IT support service. This position is centred on delivering excellent customer service, building strong relationships with users, and ensuring a positive support experience through face-to-face assistance, with remote support provided where required. This is primarily an IT support role and is not expected to be highly technical from day one. We are looking for someone with the right mindset, attitude, and commitment to customer service, who is keen to develop their IT skills over time within a supportive team environment. The successful candidate will assist users with day-to-day IT issues and service requests, ensuring tickets are logged accurately, users are kept informed, and requests are progressed or escalated to the appropriate support teams where necessary.Key Responsibilities Deliver excellent customer service and positively interact with users when supporting technical issues and requests via the Global Service Desk and onsite desk side visits. Provide support for common end user issues across desktops, laptops, mobile devices, Microsoft 365, meeting room AV technology, and general IT queries. Support common user requests such as password and MFA queries, laptop and peripheral issues, Outlook and Teams questions, mobile device support, and general "how do I?" requests. Take ownership of incidents and service requests from initial contact through to resolution, or through to appropriate escalation where required. Ensure users are kept informed with regular updates and clear communication throughout the lifecycle of their ticket. Accurately log, update, and maintain incidents and requests within the IT Service Management system. Support the monitoring & management of IT support queues, ensuring tickets are progressed, updated, and followed up appropriately. Work closely with the Application/Building Mangaemenet System (BMS) Team and other resolver teams to coordinate and follow up on tickets where needed. Provide face to face support within the London HQ, alongside remote support where required. Travel regularly to Slough and occasionally to other European sites to provide onsite support where needed. Maintain a positive, proactive, and professional approach when supporting users across the business. Assist with IT operational administration, including equipment ordering, asset tracking, procurement support and other general team processes such as IT stock management.Core Behaviours & Mindset We are looking for someone who, above all, brings the right behaviours, mindset and commitment to delivering excellent customer service. Approachable, professional, and comfortable working directly with users in a face to face environment. Patient, calm, and confident when supporting users with different levels of technical knowledge. Proactive and self motivated, with a willingness to take ownership and follow tasks through to completion. Positive and solutions focused when dealing with issues or challenges. Clear and reliable in their communication, ensuring users are kept informed and supported throughout. Takes pride in resolving issues properly and maintaining a high standard of support. Keen to learn and develop technical skills within a supportive team environment. Reliable, organised and able to manage tasks carefully and consistently. Passionate about delivering excellent customer service and creating a positive user experience.Experience & Skills Experience delivering customer service in a professional environment. Exposure to IT support or a strong interest in developing a career in IT. An understanding of Windows operating systems and Microsoft 365 (Outlook, Teams, Office applications). Ability to prioritise and manage workload effectively. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team.Qualifications & TrainingFormal qualifications are not essential. We are more interested in candidates who demonstrate the right attitude, customer service mindset, reliability, and willingness to learn. Relevant IT training or certifications, such as CompTIA, Microsoft, or ITIL, would be beneficial but are not required.Working Environment Based primarily at our London HQ. Regular travel to Slough. Occasional travel to other European sites where required. Highly visible onsite role supporting a diverse user base. Customer facing role requiring strong communication, professionalism, and a positive service approach.Who This Role Would SuitThis role would suit someone who enjoys working directly with people, takes pride in delivering a great service, and is looking to grow their IT skills in a supportive environment.

Top Job Recruitment are looking for a Job Title for a company based in Company Area Our client is Description and Selling Points of Company As a Job Title you will Outline Opportunity Job Title Job Role Bullet point job description Job Title Skills Required Bullet point skills and experience needed Job Title Perks and Benefits Bullet point whats in it for the candidate Apply now for the chance to working a company that State a Selling Point

Senior Broking Business AnalystApplylocations: GBR - ANY CITYtime type: Full timeposted on: Posted Todayjob requisition id: Job Description: Senior Broking Business Analyst Primarily home-based, with occasional travelling to London for customer meetings and/or peer gatheringsDXC's Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.DXC's insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries world-wide. About the Role: We are seeking a dynamic and knowledgeable Senior Broking Business Analyst to join our team. The ideal candidate will possess a deep understanding of the London Insurance Wholesale Broking processes and working practises, inclusive of Pre-bind, Policy, Premium, Claims, Treaty Technical IBA and message flows. They will need a keen awareness of initiatives such as the Lloyd's Future of Lloyd's / Blueprint II and be at ease discussion the implications of such initiatives with customersThe role will involve collaborating closely with General Insurance software vendors, Insurance Brokers, and Underwriters to provide functional direction and definition for new functions, Change Requests or features during both product implementations and into BAU phases. The candidate should have practical working knowledge of at least one computer-based Insurance Broking system and be capable of delivering compelling presentations and demonstrations.Part-time working hours will be considered for this role. Essential Skills/Qualifications: Significant Insurance domain knowledge of the London Insurance Wholesale Broking processes covering Pre-Bind, Policy, Claims and Treaty and Technical IBA. An awareness of London Market Initiatives, Future of Lloyd's / Blueprint II, e-invoicing, FCP and impact on broking systems. Experience of working within or with a General Insurance software vendor or Insurance Broker/Underwriter to provide functional direction and definition for new products, modules or features as part of an insurance product implementation. Practical working knowledge of at least one computer-based Insurance Broking system. Accomplished presentation/demonstration skills. Confidence to manage customer expectations and steer specification/review process through tight timelines; being comfortable in the 'frontline' of challenging client issues, preferably with extensive onsite experience. Self-motivated and displays high energy levels to solve problems & find innovative solutions. Desirable Skills/Qualifications: Experience of one of DXC's existing Broking products (GLOBAL XB, Brokasure Enterprise, or Brokasure Desktop). Excellent interpersonal and communication skills. Ability to comprehend complex requirements, playback to the business in plain English, and translate forward towards technical specifications. Ability to plan, design and recommend business processes to improve and support business activities. An understanding of messaging flows to and from broking systems within the London market. Flexible approach and able to adapt to changing priorities e.g. travel at short notice, attend and host meetings at unsociable hours. Insurance Industry qualification. e.g. A.C.I.I. Good knowledge and experience of implementing insurance/reinsurance software packages and an appreciation of the strengths and weaknesses of each. Knowledge and experience of analysis techniques, ideally of using a formal analysis methodology in the building of solutions. (Some knowledge of analysing relational data would be beneficial.) A high level of attention to detail with strong documentation skills Ability to work independently and as part of a team Willingness to Travel Key Accountabilities and Responsibilities: Supports and advises stakeholders on limitations and opportunities for customer solutions based on knowledge of the product set Facilitates meetings with clients to gather and document requirements and explore potential solutions. Works collaboratively in a team environment for the building and updating of business and functional documents according to customer specifications Intermediary between Customer and internal development, testing and support teams Leads and participates in internal quality reviews of solution design Assists in the design, development, review and execution of system test scripts Supports the process of transitioning projects into support Assists Support Teams as/when required What we can offer you: Competitive Compensation & Pension Scheme - Rewarding your expertise while securing your future. Comprehensive Benefits Package - Including DXC Select , Perks at Work , and incentive programs for exclusive savings and rewards. Continuous Learning & Development - Access to upskilling opportunities, career growth resources, and industry-leading training. Lifestyle Perks - Enjoy options like the Salary Sacrifice Car Scheme and more.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Overview Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Senior Java Developer is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Finance Desk Technology is part of Markets Technology. The Team works closely with the Citi Global Finance Desk and Markets Treasury Desks. The suite of Finance Desk applications provides position management, trade capture, electronic trading, market risk processing and reporting. This is supported by a mixed technology environment consisting of client server applications, developed in Java, Angular and C#, with services running on Linux servers and Cloud Containers. This provides a unique opportunity to work closely with the business stakeholders while building towards the strategic technology roadmap. We are looking for technically strong candidates who can work as team players and are capable of taking ownership and leading the initiatives when needed. Job Responsibilities / Role Responsible for developing and maintaining suite of applications asa part of global development team. Production of high quality software, emphasizing simplicity, maintainability and reuse, using standard development process. Understands business priorities, documents requirements and determines solutions in partnership with other internal teams. Accountable for all phases of development process-analysis, design, construction, testing and implementation; provides user and operational support on applications to business users. Ensures essential procedures are followed and helps to define operating standards and processes. Participating in key business initiatives involving multiple workstreams. Coordinate global testing and schedule application rollouts. Contribute towards improving the Dev Ops CI/CD Pipelines and Strategic Architecture. Work closely with partner technology teams and to collaborate effectively. Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users. Provide L3 support for production flows. Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement. Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality. Ensure essential procedures are followed and help define operating standards and processes. Serve as advisor or coach to new or lower level analysts. Has the ability to operate with a limited level of direct supervision. Qualifications Bachelor degree in Computer Science / Information Technology or a related field, or substantial practical experience of software delivery. Proven relevant experience in Application Development role. Experience in managing and implementing successful projects. Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Subject Matter Expert (SME) in Securities Financing Transactions Processing is a big plus. Technical Skills Required Strong core Java skills, JDBC/JPA, Restful web services. Experience with frameworks like Hibernate, Junit, Spring Boot/Microservice style application development. Experience in event driven and API led architecture. AI Tools & Platforms Usage: Hands on experience using AI tools and platforms to design, build, test, and enhance application features. Strong experience with Relational Databases like Oracle, MSSQL. Experience with build tools like Maven/Gradle, Jenkins, UDeploy. Experience with cloud based architectures on OpenShift Kubernetes. Experience with Messaging and Caching frameworks such as Kafka and Gemfire/Ignite is a plus. Testing experience with distributed software applications. Strong experience with Unix or Linux. Non-Technical Skills Required Experience in working with distributed teams situated globally in different time zones is a plus. Flexible and adaptive, team player. Excellent analytical, communication and interpersonal skills. Ability to work independently. Ability to take ownership, drive strategy and well organized. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefit page to learn more. EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Team Overview XiP is building a next-generation cross-asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients. XiP Compute Services are deployed onto OpenShift and Amazon's Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google's Kubernetes Engine to further expand our coverage. Our system scales on-demand, and we can run up to tens of thousands of replicas of our services across all asset classes. Role Overview We are seeking a Senior Engineer to fill the role of 'Applications Development Technology Lead Analyst' on the XiNG large scale distributed calculation platform (XiP). In this role you will design, build, and maintain the calculation engine at the heart of the XiP platform. This engine is responsible for c. 0.5 billion risk & suitability calculations at Citi every day. A single customer run compresses 17 million minutes of compute into a single 90 minute execution. Run on hundreds of thousands of pods across the entire XiP platform every day this calculation engine is both highly performant and rapidly changing to support new scenarios, technologies, and infrastructure. As an engineer working on the calculation engine. You will work closely with software engineers, DevOps, and our customers to ensure reliable, secure, and scalable operations of our platform. Responsibilities Take part in the shared responsibility for the long term strategic direction of the XiP Calculation Engine: Apply your experience and skills to develop future versions of the engine, making it faster, utilizing resources better, and scaling to even greater sizes. Add new features without impacting performance of the platform in undesirable ways, taking care that small changes multiplied by millions of calculations have high cost. Solve hard problems such as transferring small amounts of data to a huge number of machines. Serve as advisor or coach to team members, allocating and overseeing work: Mentor and guide mid level developers, providing technical advice, code reviews, and career development support; allocate tasks based on skill sets and project priorities, ensuring balanced workloads and timely delivery; foster a collaborative and growth oriented team environment, encouraging best practices and continuous learning. Implement changes and improvements to Citi's Risk Calculation Engine, including analyzing and designing improvements to the distribution mechanisms of the engine which regularly parallelizes 250,000 hours of compute into a single 90 minute execution: Lead design, development, and implementation of enhancements, focusing on optimizing distribution mechanisms, analyze current parallelization strategies, and identify opportunities to further improve efficiency, scalability, and throughput. Operationally support the optimization of risk calculations by examining and providing SME level insight into the distributed execution of extremely large calculations: Monitor and analyze distributed execution of large scale risk calculations, identify performance bottlenecks and inefficiencies, and provide subject matter expertise to guide operational improvements, leveraging deep technical knowledge to recommend and implement optimizations that enhance calculation speed and resource utilization. Plan, coordinate, and execute strategic changes to the engine to reach the next scaling milestone: Develop and manage strategic initiatives aimed at scaling the Risk Calculation Engine to meet future business demands; coordinate with stakeholders to ensure that scaling efforts align with customer needs. Provide specialized customer support to optimize and improve large, distributed calculations: Act as a primary point of contact for clients to address issues and optimize inefficiencies that arise during distributed workload execution. Qualifications Multiple years professional software development experience with Java. Solid experience with Java frameworks (e.g., Spring, Spring Boot, Quarkus). Experience designing, building, and maintaining large scale, distributed systems. Experience with RESTful API design and implementation. Strong understanding of object oriented programming and design patterns. Exposure to NoSQL databases (e.g., MongoDB, Cassandra) is a plus. Exposure to cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is desirable. Experience with unit testing, integration testing, and test automation frameworks (JUnit, Mockito). Experience working in Agile/Scrum development environments. Practical experience with Python for scripting, automation, or data processing tasks. Experience with CI/CD pipelines and DevOps practices is a plus. Education Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Equal Opportunity Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Team Overview XiP is building a next generation cross asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients. XiP Compute Services are deployed onto OpenShift and Amazon's Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google's Kubernetes Engine to further expand our coverage. Our system scales on demand, and we can run up to tens of thousands of replicas of our services across all asset classes. Role Overview We are seeking a Senior Engineer to fill the role of "Applications Development Technology Lead Analyst" on the XiNG large scale distributed calculation platform (XiP). In this role you will design, build, and maintain the calculation engine at the heart of the XiP platform. This engine is responsible for c. 0.5 billion risk & suitability calculations at Citi every day. A single customer run compresses 17 million minutes of compute into a single 90 minute execution. Run on hundreds of thousands of pods across the entire XiP platform every day, this calculation engine is both highly performant and rapidly changing to support new scenarios, technologies, and infrastructure. As an engineer working on the calculation engine, you will work closely with software engineers, DevOps, and our customers to ensure reliable, secure, and scalable operations of our platform. Responsibilities Take part of the shared responsibility for the long term strategic direction of the XiP Calculation Engine: Apply your experience and skills to develop the future versions of the calculation engine. This means making it faster, utilizing resources better, and scaling to even greater sizes. This means adding new features without impacting performance of the platform in an undesirable manner - small changes multiplied by millions of calculations have a high cost. This means solving hard problems like transferring small amounts of data to a huge number of machines. Serve as advisor or coach to team members, allocating and overseeing work: Mentor and guide mid level developers, providing technical advice, code reviews, and career development support. Allocate tasks based on skill sets and project priorities, ensuring balanced workloads and timely delivery. Foster a collaborative and growth oriented team environment, encouraging best practices and continuous learning. Implement changes and improvements to Citi's Risk Calculation Engine, including analyzing and designing improvements to the distribution mechanisms of the engine which regularly parallelises 250,000 hours of compute into a single 90 minute execution: Lead the design, development, and implementation of enhancements to the Risk Calculation Engine, focusing on optimizing its distribution mechanisms. Analyze current parallelisation strategies and identify opportunities to further improve efficiency, scalability, and throughput. Operationally support the optimisation of Risk calculations by examining and providing SME level insight into the distributed execution of extremely large calculations: Monitor and analyse the distributed execution of large scale risk calculations, identifying performance bottlenecks and inefficiencies. Provide subject matter expertise to guide operational improvements, leveraging deep technical knowledge to recommend and implement optimisations that enhance calculation speed and resource utilisation. Plan, coordinate, and execute strategic changes to the engine to reach the next scaling milestone: Develop and manage strategic initiatives aimed at scaling the Risk Calculation Engine to meet future business demands. Coordinate with stakeholders to ensure that all scaling efforts are aligned with customer needs. Provide specialised customer support to optimise and improve large, distributed calculations: Act as a primary point of contact for clients to address issues and optimise inefficiencies that arise during distributed workload execution. Qualifications Multiple years professional software development experience with Java. Solid experience with Java frameworks (e.g., Spring, Spring Boot, Quarkus). Experience designing, building, and maintaining large scale, distributed systems. Experience with RESTful API design and implementation. Strong understanding of object oriented programming and design patterns. Exposure to NoSQL databases (e.g., MongoDB, Cassandra) is a plus. Exposure to cloud platforms (e.g., AWS, Azure, GCP) and containerisation (e.g., Docker, Kubernetes) is desirable. Experience with unit testing, integration testing, and test automation frameworks (e.g., JUnit, Mockito). Experience working in Agile/Scrum development environments. Practical experience with Python for scripting, automation, or data processing tasks. Experience with CI/CD pipelines and DevOps practices is a plus. Education Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Please be sure to submit a current resume when applying for this position POSITION SUMMARY The Digital Efficiency Analyst drives organizational excellence by increasing the efficiency and effectiveness of mission and business processes and tools through modern technology. This strategic role helps the GC achieve its goal of mobilizing resources for mission. The position collaborates with internal business and ministry teams to manage, support, and improve business and ministry efficiencies using technology. Position requires a unique combination of technical expertise, business acumen, and interpersonal skills to successfully drive the GC's ongoing digital transformation while optimizing the technology investment across the organization. COMPENSATION Full-time exempt position with benefits Remuneration Range: 87-101% ($83K - $96K annually) BENEFITS Salary employees receive comprehensive benefits packages, including health insurance, paid time off, and retirement savings plans, etc. SUPERVISOR ITS Associate Director ESSENTIAL JOB FUNCTIONS Conduct comprehensive audits of existing technology systems and digital tools to identify underutilized features, redundant solutions, and inefficient workflows Monitor and evaluate key performance indicators related to technology utilization and return on investment. Conducts surveys and works with individual departments to ensure technology investments deliver business and missional value. Create and maintain knowledge repositories of best practices, standard operating procedures, and efficiency/optimization recommendations Works closely with GC Resource Centers in the efficient use of approved platforms, driving not just the adoption rate but also the effective use of the platforms. Uses data analytics to examine user behavior patterns, help desk ticket trends, and technology adoption rates across departments to identify gaps and opportunities for improvement Facilitates employee adoption of approved Software as a Service (SaaS) applications including Teams, SharePoint, Power BI, Laserfiche, Keeper, etc. Designs and delivers monthly trainings and "power sessions" of supported platforms. Identifies, evaluates, and recommends new and emerging technological solutions that could increase efficiency and effectiveness of GC workforce. Collaborate with department heads to translate business needs into technology solutions in alignment GC ministry goals Must be a member in regular standing of the Seventh-day Adventist Church. Must maintain a regular and reliable work schedule. Other duties as assigned. EDUCATION AND EXPERIENCE Bachelor's (BA/BS) degree in Analytics or related field required. Relevant successful work experience and/or certifications may be considered in lieu of academic requirements. Four or more years of relevant successful work experience is required for satisfactory job performance. Proficiency in project management & process improvement management. KNOWLEDGE SKILLS AND ABILITIES Knowledge of principles, policies and beliefs of the General Conference and the Seventh-day Adventist Church. Understanding of common business software and enterprise systems Strong communication skills with ability to translate technical concepts for non-technical audiences Strong analytical skills with experience in data collection and interpretation Well-developed English language skills including written and verbal forms. Able to install and support PC hardware, software. Must be self-motivated, able to complete tasks with little supervision, and comfortable working with users under high pressure situations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.