Team Lead - IT Service Management (ServiceNow Platform)

Team Lead - IT Service Management (ServiceNow Platform)

Country

United Kingdom

City

London

Type of role

Professional

Working time

Full-time

Type of contract

Permanent

Remaining openings

1

For our Organisational Development & Governance division in London we are looking to hire a:

Team Lead - IT Service Management (ServiceNow Platform)

Innovation &

In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.

We are about to start the next evolutionary stage of IT Service Management at Berenberg. This initiative will offer you ample opportunity to shape our IT Service Management by improving our Incident-, Problem- and Change-Management processes based on a solid CMDB and you will leverage the ServiceNow platform for that to ensure our IT services stay ahead of future demands.

Your work and your practical experience in managing Incidents, Problems and Changes will ensure the platform's continuous improvement to overhaul the initial implementation of it and align the whole ITSM processes closer with Berenberg's goals and agile way of working.

As the Head of IT Service Management, you will be working at the core of our organization's operational stability. You will provide strategic leadership for our ServiceNow platform, which should enable all our teams to work together efficiently, transparently, and reliably. You'll be leading a team of 5 specialists across UK and Germany, inspiring them with a hands on, pragmatic approach and a "can-do" mentality to solve existing challenges. You will see established standards as a practical toolkit (e.g. ITIL 4), but you will continuously adapt them to create tailored solutions that perfectly fit the dynamic environment of a modern bank.

• Functional and technical ownership for the ongoing development of ServiceNow at Berenberg, including defining development standards and establishment of best practices to ensure optimisation of the system landscape
• Maintain a stable and high performing platform through the management of configuration, administration and continuous enhancement of the ServiceNow environment
• Lead, mentor and develop the team, with a strong focus on fostering collaboration, knowledge sharing and a continuous developemnt culture
• Work closely with all areas of the bank, advising on the conception and design of robust, cross functional IT Service Management solutions that reflect Berenberg's entrepreneurial mindset, characterised by an agile and solution oriented approach
• Act as a key interface between IT and the business by translating business requirements into scalable and technically robust solutions
• Continuously monitor market and technology developments within the ITSM landscape, identifying, evaluating and implementing innovation opportunities to further advance IT Service Management

• Extensive experience in the design and development of IT Service Management solutions, with several of these being focused on ServiceNow
• Deep expertise in ServiceNow workflows as well as relevant modules and processes such such as ITSM, CSM and ITOM
• Ideally, relevant ServiceNow certifications, particularly Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) for ITSM or ITOM; an additional Certified Application Developer (CAD) certification would be advantageous
• Strong knowledge of established IT Service Management methodologies and best practices (e.g. ITIL), together with hands on experience in the implementation and continuous improvement of ITSM processes, particularly Incident, Problem and Change Management
• Familiarity with agile ways of working and collaboration tools such as Scrum, Kanban, JIRA and Confluence would be beneficial
• Strong understanding of current market and technology trends within the IT Service Management environment
• Management experience or proven leadership skills

• Private pension plan - 10% of base salary contribution by Berenberg
• Private Health Insurance
• Enhanced parental leave policies
• Employee Assistance Programme offering counselling sessions related to mental health, financial wellbeing and other topics

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.