Job Identification: 208620
Job Category: Guest Services, Operations, and Front Office
Job Schedule: Full time
Salary: £13.79 per hour
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Switchboard Operator, you're not just handling incoming telephone calls - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
Qualifications
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
Core Values
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Benefits
Hilton offers a range of perks and benefits to support your wellbeing:
- Incredible travel perks - enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through the Go Hilton travel program
- Employee stock purchase program (ESPP) - invest in Hilton shares at a 15% discount
- Paid parental leave - for eligible team members including partners and adoptive parents
- Personalized caregiving support - access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge - single, compassionate point of contact for practical and emotional support during loss
- Mental health resources - through the Care for All hub and Employee Assistance Program (EAP)
Benefits availability may vary depending on team member's location and terms of employment.