IT & OPERATIONS MANAGER

Location-UK, London or London whereabouts

Department- Business Support

Reports to (Line Manager): Director of Finance and Business Support

Responsible for( Line managing): IT Officer and Operations Officer

Grade: E

Contract Type: Open-ended contract

About HelpAge

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.

Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

About the Job

The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.

The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

Key areas for impact/influence and responsibilities

To make an impact and influence, the role holder will:

Strategic Operations & IT Leadership

Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.

Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.

Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.

Operational Systems, Policies, and Services

Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.

Provide operational advice and support to Global Teams and clusters in London and overseas.

Support localisation processes, including country office operations and office closures as required.

Maintain the organisation s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.

Ensure maintenance of the digital assets and equipment register.

IT Strategy and Digital Enablement

Lead the organisation s IT roadmap and delivery of key IT projects and digital tools.

Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.

Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

Line manage Operations & IT staff and coordinate communities of practice across operational areas.

Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

Manage the Operations & IT budget and ensure efficient use of resources.

Skills and experience required

The successful candidate will bring:

Experience managing projects and task groups to improve operational practice and processes.

Strong analytical skills, including data analysis, reporting, and identification of trends.

Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.

Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.

Ability to provide efficient, responsive operational and administrative support within a changing organisational context.

Strong collaboration skills and ability to work across teams, functions, and with external partners.

Alignment with HelpAge values: impact, learning, partnership, and inclusion.

How to apply

Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.

Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.