2nd Line Support Engineer

2nd Line Support Engineer (MSP)

Location: London
Salary: 32,000 - 37,000 per annum
Job Type: Full-Time, Permanent

About the Role

We are currently seeking an experienced and motivated 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) based in London. This is an excellent opportunity for a skilled IT professional looking to further develop their technical expertise within a fast-paced and customer-focused environment.

As a 2nd Line Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base, troubleshooting complex IT issues, and assisting with project work and infrastructure improvements.

Key Responsibilities

• Provide 2nd line technical support to a wide range of SME and corporate clients.
• Diagnose and resolve hardware, software, networking, and Microsoft-related issues.
• Escalate and collaborate with 3rd line engineers where necessary.
• Manage and maintain support tickets, ensuring SLA targets are met.
• Support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Azure AD.
• Assist with server administration and maintenance.
• Configure and troubleshoot networking equipment including routers, switches, and firewalls.
• Support desktop, laptop, mobile device, and peripheral deployments.
• Participate in infrastructure projects, migrations, and system upgrades.
• Deliver excellent customer service and maintain strong client relationships.

Skills & Experience Required

• Previous experience working within a Managed Service Provider (MSP) environment.
• Strong knowledge of Microsoft 365, Windows Server, and Windows 10/11.
• Experience with Active Directory, Group Policy, DNS, DHCP, and Azure AD.
• Good understanding of networking fundamentals including TCP/IP, VPNs, VLANs, and firewalls.
• Experience supporting cloud technologies and hybrid environments.
• Familiarity with remote monitoring and management (RMM) tools and ticketing systems.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Full UK driving licence would be advantageous but not essential.

Desirable Skills

• Microsoft certifications (MS-900, AZ-900, MD-102, etc.).
• Experience with Azure, Intune, and cybersecurity solutions.
• Knowledge of backup and disaster recovery technologies.
• Exposure to virtualisation technologies such as VMware or Hyper-V.

What's on Offer?

• Competitive salary of 32,000 - 37,000 per annum.
• Career progression opportunities within a growing MSP.
• Ongoing technical training and certification support.
• Exposure to a wide range of technologies and projects.
• Supportive and collaborative team environment.
• Company pension scheme.
• Holiday entitlement plus bank holidays.

If you are a proactive IT professional with MSP experience and a passion for delivering exceptional technical support, we would love to hear from you.

INDAV

If you're an experienced engineer looking for a new challenge and an opportunity to advance your career, we'd love to hear from you!

Please send an up to date CV to (url removed) or you can call on (phone number removed) to discuss the position with Lewis.

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.