IT Service Design Consultant

Contract: 6 months

Rate: £600 per day

Location: Hybrid - London/Hampshire

Travel: Must be available to travel to office 2 days per week if required, with occasional European travel

The Opportunity

We are seeking an experienced IT Service Design Consultant to support a critical service transformation programme within a complex enterprise environment.

The role will focus on stabilising a high-incident IT service estate through immediate operational improvements, while designing and implementing a practical future-state service model.

This is a hands-on delivery role requiring both strategic service design expertise and practical implementation experience.

Key Responsibilities

• Design and implement robust IT service operating models
• Translate business and technical requirements into scalable service frameworks
• Lead IT Service Management design activities across service transition and operational readiness
• Build service blueprints and process models aligned to business needs
• Assess current service gaps and identify pragmatic improvement opportunities
• Improve incident, problem and change management processes
• Define service level expectations and operational governance frameworks
• Support service transition into live operational environments
• Collaborate with infrastructure, operations and business stakeholders
• Drive continuous service improvement initiatives

Required Experience

• Proven experience as an IT Service Design Consultant, ITSM Consultant, or similar service transformation role
• Strong experience delivering end-to-end IT service design and implementation
• Deep understanding of ITIL 4 practices, including Service Design and Service Transition
• Experience stabilising high-incident operational environments
• Strong process mapping and service blueprinting capability
• Experience improving change governance and service communications
• Excellent stakeholder management across technical and operational teams
• Strong understanding of risk, resilience and operational service continuity