2nd Line Engineer

Location: Huntingdon, Cambridgeshire

Clearance Level: High - DV

2nd Line engineers provide a crucial role in core services, conducting fault rectification of incidents and supporting Problem management, CSI, and CR work. Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security levels.

2nd line engineers are responsible for conducting advanced troubleshooting, liaising with customers to ensure all issues are dealt within SLA and KPI set down by the customer.

• Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
• Responsible for updating of certification of the network.
• Provide expert level support to end users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
• Implement security best practices and respond to security incidents to protect the infrastructure.
• Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.

• SD+ Ticket resolutions - utilising technical expertise to ensure incidents are dealt with in a timely manner in line with KPIs/SLA.
• Maintenance - responsible for completing and recording periodic maintenance of the system utilising Periodic Preventative Maintenance (PPM).
• Patching - utilising WSUS and SCCM to patch all domains that Leidos are responsible for; patching consists of Microsoft and security updates to respond to vulnerabilities.
• Documentation - maintain and create documentation of system configuration changes, as well as accurately recording work in SD+.
• Resource Movement - assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UAD's.
• Participation in Projects - engage in infrastructure related projects, CR's contributing to implementation build, testing phases.

• Communications - verbal, written including technical documentation.
• Adaptability and flexibility - able to change focus under changing situations.
• Technical expertise - ability to troubleshoot and fault rectification variety of issues.
• Attention to detail - including written and work carried out.
• Customer service excellence - customer.
• Teamwork - build effective internal and external relationships.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.