Location: Portsmouth (On Site)
Competitive Salary & Package (Dependent on Experience)
Career Level: Specialist / Associate Manager
Flexibility and mobility required. Only British nationals. BPSS and SC security clearance required - 5 years continuous UK address history.
Key Responsibilities
- Plan and execute in depth technical activity.
- Influence the direction of activities/plans, providing technical insight and guidance to others.
- Investigate and resolve issues on customer's network and IT environment using agreed troubleshooting methodologies.
- Manage network support cases to enable fast resolution that meets or exceeds customer expectations.
- Accurately record all cases using the company's ticket management tool and close them within agreed timeframes.
- Use the central document repository to share knowledge and enable best practice across the team.
- Support and take ownership of ad hoc projects to develop the capabilities of the Ideal Service Centre.
- Support the wider team with knowledge sharing via knowledge base communications (emails, how to guides, etc.) and participation at team meetings.
- Participate in on call and shift rota; this is an onsite delivery based role.
Qualifications
- BPSS and SC security clearance; 5 years continuous UK address history.
- Experience in information security/technology with a focus on networking.
- Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
- Cisco certification, e.g., CCNP or multiple CCNA across network technologies/areas.
- Proven experience in incident management, service request management, and problem solving.Experience using ticketing systems and monitoring/management tools.
- Strong communication skills and ability to build client relationships.
- Ability to deliver against deadlines and agreed SLA targets.
- Ownership mindset - see issues or tasks through to completion.
Set Yourself Apart
- ITIL qualification desirable.
- Full clean driving licence preferable.
- Palo Alto experience.
- Checkpoint experience.
- Firewall orchestration.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.