Commercial Systems Coordinator

Department: Internal Technology

Employment Type: Permanent - Full Time

Location: Oxford, UK

Based in Oxford, you'll join a dynamic and growing team responsible for the management, customisation, and maintenance of Aurora's CRM system and its integrations. In this role, you will help improve the efficiency of our client-facing teams by understanding their commercial needs and translating those into well managed system processes.

This opportunity is perfect for someone early in their career, looking to build a strong foundation in CRM administration. You'll gain hands on experience in areas such as change and stakeholder management, colleague training, system development, and data management.

Successful candidates will possess excellent communication skills and be comfortable engaging with colleagues at all levels. You'll need the ability to explain complex system processes clearly, ensuring that users can easily follow procedures and operate efficiently. A keen eye for detail will be essential to support troubleshooting and maintain data integrity.

As part of our global commercial team, you'll work in a fast paced, collaborative environment that offers opportunities for growth and personal development. You'll also gain valuable experience managing a market leading CRM system.

System administration

• Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
• Follow up on user led administrative tasks to maintain system compliance and efficiency.
• Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
• Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
• Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
• Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
• Manage data imports, exports, and cleansing to ensure data accuracy and integrity.

Ongoing User Training & Support

• Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
• Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
• Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.

Team Administration & Stakeholder Engagement

• Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
• Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
• Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.

Required attributes:

• A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
• Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
• Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast paced environment.
• Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
• Detail oriented and highly organised, strong accuracy in data, systems and process management.
• Proactive problem solving, a logical mindset with the initiative to research solutions independently before escalating issues.
• Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
• Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.

Desirable attributes:

• Experience in internal training and user support: Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
• Hands on experience with databases and/or systems: Familiarity with managing, maintaining, or optimising databases, CRM systems, or operational processes.
• Advanced excel skills: Proficiency with Excel formulas and functions, including data filters, sorting, pivot tables, SUMIF/SUMIFS, COUNTIF/COUNTIFS, and XLOOKUP, to analyse and manipulate data effectively.

Some of the benefits we include are:

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle to work Scheme
• Flu Jabs

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.