Data Centre Operations Technician(L3)
Responsible for ensuring secure, operational IT infrastructure in the data centre, maintaining 99.999% uptime across customer server environments.
Shift: 3rd (night) shift 20:30-06:30, 4days per week (rotates Sun Weds to Weds Sat). Full time, 24 7 365 coverage including holidays and weekends.
Key Accountabilities
- Utilize custom monitoring software and internal ticketing system to provide customer support.
- Identify and troubleshoot simple hardware failures on x86-based servers, including replacement of failed hardware components.
- Troubleshoot simple operating system storage issues, including file system, disk management and RAID technologies.
- Support servers running Microsoft Windows Server, RedHat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
- Troubleshoot simple OS administration issues, including login, password and connectivity problems.
- Troubleshoot simple LAN connectivity issues and re-establish remote access using SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
- Configure and replace network device hardware, including access and aggregation switches, firewalls, load balancers and security appliances.
- Configure and replace storage devices, including DAS and NAS arrays.
- Maintain customer configurations: hardware modification, OS installation, mounting in cabinets, and cabling.
- Troubleshoot copper and fibre cabling, including installation testing and connectivity issues.
- Provide concise, professional technical communication regarding customer configurations.
- Adhere to company security policies, health safety, and local governing requirements.
- Execute meticulous 5S and housekeeping practices.
- Demonstrate full performance in a continuous, measurable manner.
- Show high passion and enthusiasm when delivering Fanatical Support to customers and colleagues.
- Communicate honestly and transparently to build trust with customers and coworkers.
Requirements
- Education to GCSE level or equivalent; further technical education advantageous.
- Experience building, repairing, or upgrading hardware components.
- Experience in a customer service oriented role preferred.
- Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred.
- Experience with DellPowerEdge and HPProLiant rack servers preferred.
- Experience with Cisco ASA/ASA X firewalls, F5BigIP, BrocadeADX load balancers and Alert Logic IDS preferred.
- Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred.
- Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred.
- Ability to work a flexible, 24 7 365 coverage schedule including holidays and weekends.
- Ability to prioritize work in a fast paced, high pressure environment.
- Strong written and verbal skills; proficiency in typing and professional phone etiquette.
- Proficiency with productivity software, e.g., Microsoft Office, OpenOffice, and email clients.
- Capability to lift 50lbs overhead.
- Reliable transportation and willingness to travel occasionally (2-4weeks/yr).
Equal Employment Opportunity
We welcome you to apply today and are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.