Network Administrator

Main area Clinical Administration Grade Band 3 Contract 6 months (Fixed Term) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 351-AR-CEN2540-TG

Site St Peter's Centre, Town Burnley Salary £25,760 - £27,476 Per Annum (subject to confirmation) Salary period Yearly Closing 09/06/:59

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

• Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
• Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children's nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

This role is not eligible for sponsorship.

This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust's Organisational Change Policy.

Are you an organised, approachable, and motivated individual with excellent administrative and communication skills? Do you thrive in a team environment and have experience using Microsoft Office packages? If so, we have an exciting opportunity for you to join our dedicated administration team.

We are seeking a highly motivated Network Administrator to support the Children's Therapy Service across the Pennine & Central and West Locality. Based at St Peter's Health Centre, the post holder will provide administrative cover across all of the Children's Therapy Teams, supporting both planned and unplanned absences. Flexibility to work at other sites is essential to meet the needs of the service.

This role involves a wide range of administrative duties, including booking appointments using EMIS, answering telephone enquiries from service users, managing waiting lists, and liaising with clinical staff. The post holder will play a key role in ensuring the delivery of a confidential, efficient, and high-quality administrative service.

Main duties of the job

The post holder will be responsible to provide a comprehensive administration and information service across the Children and Families Network, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.

The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.

The post holder will be responsible to provide support to service lines and day to day support for the work of clerical officers. Post holders will have a range of duties including administration of referrals and discharge processes including managing waiting lists and clinic appointments, meetings, diary management and lead in the day to day administration of team data inputting and checking.

Working for our organisation

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Detailed job description and main responsibilities

• To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Manage departmental meetings on a regular basis including diary management, room booking and document management.
• To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
• Cover reception duties when required.
• Provide day to day support to clerical officers when appropriate.
• Receive, allocate and despatch departmental mail (internal and external)
• Provide an administrative service to include typing of routine information such as reports, minutes, other correspondence on behalf of the manager and other members of the team.
• To file and scan documents including service user information.
• To photocopy, scan, collate and distribute documents as directed.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
• Assist in the running of an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing to appropriate clinic team.
• Work collaboratively with the appropriate management teams, other departments and clinicians to ensure all appropriate leads are notified in any matters of urgency and dealt with in a timely manner.

Person specification Education/Qualification

• Business Administrative qualification at NVQ Level 3/RSA 3 or equivalent experience
• ECDL or equivalent experience
• GCSE English Language and Mathematics A-C

Knowledge

• Knowledge of a range of secretarial duties
• Good understanding of Microsoft Office applications
• Knowledge of Safeguarding Agenda
• Knowledge of Customer Service approaches
• Good understanding and knowledge working with databases

Experience

• Working in a secretarial role
• Data inputting and checking
• Working in a customer service environment
• Administration of meetings; organising, minute taking, document management
• Diary management

Skills & Abilities

• Excellent keyboard skills
• Excellent communication skills both verbal and written
• Data input and retrieval
• Proof reading skills

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.