Within JCDecaux UK the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division. JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company's success.
What you'll be doing
- Issue management & support: improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
- Prepare incident reports collecting, analysing and summarising information
- Implement router, switch, firewall etc firmware updates to the infrastructure estate
- Monitor large format digital network equipment e.g. video processors, etc.
- Analyse issues and incidents logged to the Service Delivery ticket system
- Support scheduling of digital campaigns and one off exceptional or unusual dynamic campaigns
- Highlight and escalatte concerns regarding physical/network security concerns to DITL for review and appraisal
Stakeholder Management
- Communicates with project stakeholders at all levels
- Forges and strengthens relationships with the business
- Communicates issues and risks in projects to the DSSTL, HDS and SBA DIG
- Builds and sustains positive relationships with stakeholders, both internally and externally
Technical Experience
- Working with digital out of home technologies (KIS, Broadsign, OneLAN, etc.)
- Experience with ticket systems (CONNECT for Service, Zendesk, etc.)
- Experience using Linux and Windows operating systems
Quality Management
- Adhere to continuous improvement philosophy through examination of all outcomes of processes, positive or negative
- Ensure SOPs are followed and, where audits find non adherence, corrective actions are completed in a timely manner
Personal Ability
- Listen, adapt and make suggestions
- Persuade and negotiate
- Make measured appraisal of risk in different situations
Languages
- Fluency in English (required)
- Fluency in French (desirable)
Qualifications
- Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
- Working towards CMNO, CCNA or equivalent
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.