Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.
What the Role Entails
- Driving Tencent Cloud product adoption, identifying customer needs and presenting product specific solutions in various business opportunities.
- Guiding, training, and enabling internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions.
- Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
- Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
- Planning and organizing programs at the organization level, across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
- Creating clarity in requirements, building relationships with partner teams, embracing agility, designing features to drive business objectives.
- Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups.
- Working with engineering teams to implement new or updated tools in support of team or business processes.
Who We Look For
- 8+ years of relevant experience and a Bachelor's degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent.
- Excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners.
- Fluency in both English and Chinese languages.
- Experience in a customer facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager.
- Familiarity with cloud security and content delivery technology, processes and concepts, security event management, compliance and site performance.
- Demonstrated knowledge of project management concepts and techniques.
- Knowledge of implementation concepts that deal with web development, IT systems or security practice.
- Understanding of how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture).
- Prepared to travel on approximately 10% of the time.
Equal Employment Opportunity
As an equal opportunity employer, Tencent firmly believes that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.