An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
13/06/2026
Full time
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
12/06/2026
Full time
Role: IT Support Technician Location: Mansfield Salary: 30,000 - 32,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members. Infrastructure & Systems Management Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance. Network Support Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations. Bespoke Application Support Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability. Project Involvement & Delivery Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management. Documentation & Reporting Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation. Policy Compliance & Governance Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management. Operational Support & Continuous Improvement Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development. Requirements: 5 years previous experience in a helpdesk environment is necessary. Planning, organising and good communication skills. Access to own vehicle. Willingness to learn. Understanding of SQL would be very beneficial. Adaptable to changing circumstances and demands. Good knowledge of Microsoft Office 365, especially Excel/VBA. Good Knowledge of Windows and Server operating system. Good problem-solving skills. Knowledge of infrastructure setups would be advantageous. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Desk-Based AV Technical Support Engineer - Bolton - Hybrid/Remote 30,000 to 40,000 + Training + Holiday + Pension Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk-based environment rather than on site? This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The role is primarily desk-based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required. This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long-term, remote-focused role with clear responsibility, technical variety and progression potential within a forward-thinking organisation. The Role: Providing remote technical support for AV systems and meeting room technology Diagnosing and resolving faults via phone, email and remote access tools Supporting video conferencing, audio and control systems Monitoring systems proactively and responding to alerts Logging incidents, resolutions and system documentation accurately The Person: Background in AV support, helpdesk or technical engineering roles Strong troubleshooting and fault-finding skills Good understanding of AV signal flow, conferencing and audio systems Experience with ticketing or helpdesk systems Confident supporting non-technical users remotely Reference Number: BBBH(phone number removed) The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. We are an equal opportunities company and welcome applications from all suitable candidates.
12/06/2026
Full time
Desk-Based AV Technical Support Engineer - Bolton - Hybrid/Remote 30,000 to 40,000 + Training + Holiday + Pension Are you an AV professional who enjoys solving technical problems remotely, supporting end users and keeping audio-visual systems running smoothly from a desk-based environment rather than on site? This is an excellent opportunity to join a growing technology business where you will play a key role in providing remote AV support across a wide range of customer environments. You will be responsible for troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The role is primarily desk-based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required. This position would suit an AV Support Engineer, Helpdesk Technician or AV Technician looking for a long-term, remote-focused role with clear responsibility, technical variety and progression potential within a forward-thinking organisation. The Role: Providing remote technical support for AV systems and meeting room technology Diagnosing and resolving faults via phone, email and remote access tools Supporting video conferencing, audio and control systems Monitoring systems proactively and responding to alerts Logging incidents, resolutions and system documentation accurately The Person: Background in AV support, helpdesk or technical engineering roles Strong troubleshooting and fault-finding skills Good understanding of AV signal flow, conferencing and audio systems Experience with ticketing or helpdesk systems Confident supporting non-technical users remotely Reference Number: BBBH(phone number removed) The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. We are an equal opportunities company and welcome applications from all suitable candidates.
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
12/06/2026
Full time
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Job Title: Customer Support Technician Job Location: London Data Center Key Responsibilities Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction. Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure. Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently. Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities. Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards. Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational procedures within the ticketing system and knowledge base. Perform routine data centre maintenance tasks, including equipment installations, upgrades, cabling, rack management, and hardware replacements. Conduct regular infrastructure audits and maintain inventory records for equipment, racks, cabling, and power distribution units (PDUs). Monitor support trends and identify opportunities to improve processes, increase efficiency, and enhance the customer experience. Ensure compliance with company security policies, operational procedures, and industry best practices. Stay informed on emerging technologies and developments within data centre operations and technical support. Contribute positively to team culture through collaboration, knowledge sharing, and a customer-first approach. Skills & Experience Minimum 3 years' experience in a technical support or data centre support role. Strong understanding of networking concepts, server hardware, Windows and Linux operating systems, and virtualisation technologies. Experience troubleshooting hardware, software, and connectivity issues within a production environment. Familiarity with ticketing systems, monitoring platforms, and remote support tools. Experience supporting Microsoft 365 environments is desirable. Strong communication skills with the ability to engage professionally with customers and stakeholders at all levels. Ability to manage priorities effectively and work calmly under pressure in a fast-paced environment. Proven ability to meet SLAs and deliver excellent customer service. Strong analytical and problem-solving skills with attention to detail. Certifications (Desirable) CompTIA A+ CompTIA Network+ Microsoft certifications (MCSA or equivalent) Other relevant infrastructure or networking certifications Working Pattern & Location This is a fully on-site role based at our data centre in Farringdon, London. Shift pattern: 4 on, 4 off, rotating between day shifts (07:00-19:00) and night shifts (19:00-07:00). There is no on-call requirement outside of rostered shifts. Overtime opportunities are available on a voluntary basis to cover colleagues, subject to mutual agreement. What We Offer Opportunity to be part of a fast-growing, private equity-backed company. A dynamic, innovative, and inclusive working environment. Competitive compensation and benefits package. The chance to work with a talented and ambitious international team.
11/06/2026
Full time
Job Title: Customer Support Technician Job Location: London Data Center Key Responsibilities Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction. Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure. Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently. Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities. Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards. Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational procedures within the ticketing system and knowledge base. Perform routine data centre maintenance tasks, including equipment installations, upgrades, cabling, rack management, and hardware replacements. Conduct regular infrastructure audits and maintain inventory records for equipment, racks, cabling, and power distribution units (PDUs). Monitor support trends and identify opportunities to improve processes, increase efficiency, and enhance the customer experience. Ensure compliance with company security policies, operational procedures, and industry best practices. Stay informed on emerging technologies and developments within data centre operations and technical support. Contribute positively to team culture through collaboration, knowledge sharing, and a customer-first approach. Skills & Experience Minimum 3 years' experience in a technical support or data centre support role. Strong understanding of networking concepts, server hardware, Windows and Linux operating systems, and virtualisation technologies. Experience troubleshooting hardware, software, and connectivity issues within a production environment. Familiarity with ticketing systems, monitoring platforms, and remote support tools. Experience supporting Microsoft 365 environments is desirable. Strong communication skills with the ability to engage professionally with customers and stakeholders at all levels. Ability to manage priorities effectively and work calmly under pressure in a fast-paced environment. Proven ability to meet SLAs and deliver excellent customer service. Strong analytical and problem-solving skills with attention to detail. Certifications (Desirable) CompTIA A+ CompTIA Network+ Microsoft certifications (MCSA or equivalent) Other relevant infrastructure or networking certifications Working Pattern & Location This is a fully on-site role based at our data centre in Farringdon, London. Shift pattern: 4 on, 4 off, rotating between day shifts (07:00-19:00) and night shifts (19:00-07:00). There is no on-call requirement outside of rostered shifts. Overtime opportunities are available on a voluntary basis to cover colleagues, subject to mutual agreement. What We Offer Opportunity to be part of a fast-growing, private equity-backed company. A dynamic, innovative, and inclusive working environment. Competitive compensation and benefits package. The chance to work with a talented and ambitious international team.
Salary, skills, career path and opportunities in the UK. Becoming an IT support technician in the UK doesn't require a degree, and the route in is more flexible than most people assume. Entry level pay sits around £20,000 - £26,000, mid career roles earn £28,000 - £40,000, senior or specialist IT support technicians earn £45,000 - £60,000. This guide covers the realistic route in, what you can earn at each stage, and whether the work fits how you like to spend your day. Does an IT support technician suit me? Not sure? Take the assessment and find out the best career path that suits who you are. How to become an IT support technician in the UK You don't need a degree to become an IT support technician in the UK. The most reliable route is a mix of short formal training (college course, apprenticeship, or industry recognised certification) and hands on experience as quickly as possible - typically through an entry level role, apprenticeship, or paid work shadowing. Most people get their first proper role within 0 12 months once they commit to the path. Look up IT Support Technician roles on LinkedIn or Indeed and read 5 real job ads. Talk to someone already working as an IT Support Technician - even a 15 minute call helps. Find one beginner course or qualification used by people in this role. Build one small piece of evidence you've explored this (project, shadowing, short course). Apply to one entry level role or related opportunity within the next month. Do you need qualifications to be an IT support technician? No, you do not strictly need a degree to become an IT support technician in the UK. A degree is not required, but employers care more about demonstrable skill, a strong portfolio or work history, and the right attitude. What does an IT support technician do day to day? Every day is different. You'll enjoy solving practical problems quickly and helping people who are stuck, solve problems and keep moving things forward. Help people fix laptops, software, and network issues - keeping a workplace running. Troubleshooting, patience, clear communication, basic networking. Work style: Office, on site, or remote helpdesk. Day rhythm: A steady weekly rhythm with regular routines. Is an IT support technician a good career? It can be incredibly rewarding, but it's not for everyone. Here's what to know: Minimal gatekeeping and a real climb in pay. Work style: structured & collaborative - Office, on site, or remote helpdesk. Demand: steady. Competition: low. Plenty of room for new entrants. Difficulty: low. Approachable with the right basics. Skills you'll need as an IT support technician The skills below are the foundation of working as a IT support technician. Some you bring, others you sharpen on the job - employers and clients consistently look for this mix when deciding who to hire and trust. Troubleshooting Clear communication Basic networking How long it takes to get started Realistically, most people get their first paid IT support technician role within 0 12 months. Consistent effort over a few months tends to be more important than rushing. Specialisations within IT support technician 1st Line Support First point of contact - tickets, password resets, basic fixes. Entry route: Direct entry, CompTIA A+ helpful. 2nd / 3rd Line Support Handle escalated and more complex IT issues. Entry route: 1 3 years experience + certifications. Systems Administrator Maintain servers, networks, and core IT infrastructure. Entry route: Support background + Microsoft / Linux certs. Explore related paths See how an IT support technician fits into wider career groups - or read deeper on the topics most relevant to you. Is an IT support technician actually right for you? Take our 3 minute personality assessment to see how this career matches your traits - and discover others you might love even more.
11/06/2026
Full time
Salary, skills, career path and opportunities in the UK. Becoming an IT support technician in the UK doesn't require a degree, and the route in is more flexible than most people assume. Entry level pay sits around £20,000 - £26,000, mid career roles earn £28,000 - £40,000, senior or specialist IT support technicians earn £45,000 - £60,000. This guide covers the realistic route in, what you can earn at each stage, and whether the work fits how you like to spend your day. Does an IT support technician suit me? Not sure? Take the assessment and find out the best career path that suits who you are. How to become an IT support technician in the UK You don't need a degree to become an IT support technician in the UK. The most reliable route is a mix of short formal training (college course, apprenticeship, or industry recognised certification) and hands on experience as quickly as possible - typically through an entry level role, apprenticeship, or paid work shadowing. Most people get their first proper role within 0 12 months once they commit to the path. Look up IT Support Technician roles on LinkedIn or Indeed and read 5 real job ads. Talk to someone already working as an IT Support Technician - even a 15 minute call helps. Find one beginner course or qualification used by people in this role. Build one small piece of evidence you've explored this (project, shadowing, short course). Apply to one entry level role or related opportunity within the next month. Do you need qualifications to be an IT support technician? No, you do not strictly need a degree to become an IT support technician in the UK. A degree is not required, but employers care more about demonstrable skill, a strong portfolio or work history, and the right attitude. What does an IT support technician do day to day? Every day is different. You'll enjoy solving practical problems quickly and helping people who are stuck, solve problems and keep moving things forward. Help people fix laptops, software, and network issues - keeping a workplace running. Troubleshooting, patience, clear communication, basic networking. Work style: Office, on site, or remote helpdesk. Day rhythm: A steady weekly rhythm with regular routines. Is an IT support technician a good career? It can be incredibly rewarding, but it's not for everyone. Here's what to know: Minimal gatekeeping and a real climb in pay. Work style: structured & collaborative - Office, on site, or remote helpdesk. Demand: steady. Competition: low. Plenty of room for new entrants. Difficulty: low. Approachable with the right basics. Skills you'll need as an IT support technician The skills below are the foundation of working as a IT support technician. Some you bring, others you sharpen on the job - employers and clients consistently look for this mix when deciding who to hire and trust. Troubleshooting Clear communication Basic networking How long it takes to get started Realistically, most people get their first paid IT support technician role within 0 12 months. Consistent effort over a few months tends to be more important than rushing. Specialisations within IT support technician 1st Line Support First point of contact - tickets, password resets, basic fixes. Entry route: Direct entry, CompTIA A+ helpful. 2nd / 3rd Line Support Handle escalated and more complex IT issues. Entry route: 1 3 years experience + certifications. Systems Administrator Maintain servers, networks, and core IT infrastructure. Entry route: Support background + Microsoft / Linux certs. Explore related paths See how an IT support technician fits into wider career groups - or read deeper on the topics most relevant to you. Is an IT support technician actually right for you? Take our 3 minute personality assessment to see how this career matches your traits - and discover others you might love even more.
IT Helpdesk Technician Location: Greater Belfast area Salary: Competitive + benefits Working Pattern: Full-time, permanent I'm currently supporting the search for an IT Helpdesk Technician to join a well-established and growing organisation with an international footprint. This is an excellent opportunity for someone who enjoys a hands on technical support role while also getting exposure to wider infrastructure projects across multiple sites. This position offers a rare blend of day to day user support and project based technical work, making it ideal for someone who wants to build their career beyond a traditional helpdesk environment. The opportunity Joining an established IT team, you'll play a key role in supporting the company's IT operations across the wider group, ensuring systems remain secure, available and efficient for approximately 600 users. You'll be involved in: Delivering and supporting key IT projects across the business Providing desktop and hardware support across multiple departments Managing user accounts and permissions through Active Directory Monitoring servers and maintaining system availability Supporting backup and disaster recovery processes Managing anti virus and network security controls Supporting printers, scanners and peripheral devices Administering Remote Desktop published applications Maintaining helpdesk documentation and issue tracking Supporting cloud and WAN environments Acting as a point of contact for external IT vendors Assisting with internal user training on Microsoft Office applications Supporting VoIP telephony systems Managing hardware/software inventory and deployments This role will be split between: Helpdesk support Infrastructure improvement projects What my client is looking for To be successful in this role, you'll ideally bring: Previous experience in an IT support / helpdesk environment Strong troubleshooting skills across hardware and software Experience with: Desktop deployment and support PC data migration Printers and scanners Windows environments Active Directory Excellent communication skills Strong organisation and time management Ability to work independently and within a team A proactive attitude and willingness to learn Additional information This role requires: Flexibility to support between 8:00am - 6:00pm Monday to Friday Occasional travel to other business locations when required A genuine interest in developing your technical career
11/06/2026
Full time
IT Helpdesk Technician Location: Greater Belfast area Salary: Competitive + benefits Working Pattern: Full-time, permanent I'm currently supporting the search for an IT Helpdesk Technician to join a well-established and growing organisation with an international footprint. This is an excellent opportunity for someone who enjoys a hands on technical support role while also getting exposure to wider infrastructure projects across multiple sites. This position offers a rare blend of day to day user support and project based technical work, making it ideal for someone who wants to build their career beyond a traditional helpdesk environment. The opportunity Joining an established IT team, you'll play a key role in supporting the company's IT operations across the wider group, ensuring systems remain secure, available and efficient for approximately 600 users. You'll be involved in: Delivering and supporting key IT projects across the business Providing desktop and hardware support across multiple departments Managing user accounts and permissions through Active Directory Monitoring servers and maintaining system availability Supporting backup and disaster recovery processes Managing anti virus and network security controls Supporting printers, scanners and peripheral devices Administering Remote Desktop published applications Maintaining helpdesk documentation and issue tracking Supporting cloud and WAN environments Acting as a point of contact for external IT vendors Assisting with internal user training on Microsoft Office applications Supporting VoIP telephony systems Managing hardware/software inventory and deployments This role will be split between: Helpdesk support Infrastructure improvement projects What my client is looking for To be successful in this role, you'll ideally bring: Previous experience in an IT support / helpdesk environment Strong troubleshooting skills across hardware and software Experience with: Desktop deployment and support PC data migration Printers and scanners Windows environments Active Directory Excellent communication skills Strong organisation and time management Ability to work independently and within a team A proactive attitude and willingness to learn Additional information This role requires: Flexibility to support between 8:00am - 6:00pm Monday to Friday Occasional travel to other business locations when required A genuine interest in developing your technical career
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
11/06/2026
Full time
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Plumpton College is looking for a friendly and practical IT Technician to join our busy IT team and provide first-line, front-facing technical support to staff and students. Based primarily at our main campus helpdesk, you'll be the first point of contact for day-to-day IT issues, supporting hardware, software, devices, AV, and user accounts. You'll play a key role in keeping teaching and learning running smoothly, while also supporting device rollouts, onboarding new starters, and maintaining IT equipment. This is an on-site, hands-on role ideal for someone with experience in IT support (or a relevant IT qualification) who enjoys working with people and wants to develop their skills in a supportive environment. There is clear scope to progress into more senior IT roles over time. Essential: Experience in an IT or digital support role, or a relevant college/university IT qualification Strong knowledge of Windows 11, Microsoft 365, and cloud-based applications Understanding of basic networking Experience creating or editing digital content (e.g. Canva, Adobe Creative Cloud) Excellent communication skills, strong interpersonal skills with a range of stakeholders and a consistent customer-focused approach Ability to organise and prioritise your workload independently A positive, proactive, and collaborative approach Full UK driving licence Desirable: Experience working in an educational environment Experience developing e-learning or digital learning materials Experience administering Microsoft 365, Teams, SharePoint, or learning platforms such as Turnitin or ProPortal An interest in esports or gaming, with opportunities to support student clubs Why join Plumpton College? At Plumpton College, we live our values- Ambitious, Professional, Enterprising, Passionate, Passionate, and Supportive -in everything we do. We are committed to creating a workplace where you can thrive, develop, and feel valued. We offer 26 days of annual leave plus bank holidays and efficiency closures at Christmas, a competitive salary, membership of the Local Government Pension Scheme and you will benefit from a comprehensive programme of continuing professional development. We pride ourselves on fostering a supportive and inclusive environment. We have signed the Menopause Pledge, are a Disability Confident Committed employer, and offer a structured induction and supported six-month probationary period. Our coaching culture, supported by in-house Level 5 trained coaches, ensures ongoing personal and professional growth. Staff enjoy a range of additional benefits, including a TOTUM card for high street discounts, eligibility to apply for a Blue Light Card, free onsite parking, discounted Plumpton wine and courses, free eye tests, a cycle-to-work scheme, and access to the onsite gym. We actively promote wellbeing and inclusion through regular networking events focused on menopause, LGBTQ+, men's health, and bereavement, as well as well-attended EDI and Sustainability committees driving positive change. Employees also have access to an Employee Assistance Programme and can take part in staff social events at Christmas and in the summer. If you are ready to make a meaningful impact on students, staff and the future of education, we would be delighted to hear from you. Ready to Make a Difference? We reserve the right to call candidates to interview/withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible. Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.
11/06/2026
Full time
Plumpton College is looking for a friendly and practical IT Technician to join our busy IT team and provide first-line, front-facing technical support to staff and students. Based primarily at our main campus helpdesk, you'll be the first point of contact for day-to-day IT issues, supporting hardware, software, devices, AV, and user accounts. You'll play a key role in keeping teaching and learning running smoothly, while also supporting device rollouts, onboarding new starters, and maintaining IT equipment. This is an on-site, hands-on role ideal for someone with experience in IT support (or a relevant IT qualification) who enjoys working with people and wants to develop their skills in a supportive environment. There is clear scope to progress into more senior IT roles over time. Essential: Experience in an IT or digital support role, or a relevant college/university IT qualification Strong knowledge of Windows 11, Microsoft 365, and cloud-based applications Understanding of basic networking Experience creating or editing digital content (e.g. Canva, Adobe Creative Cloud) Excellent communication skills, strong interpersonal skills with a range of stakeholders and a consistent customer-focused approach Ability to organise and prioritise your workload independently A positive, proactive, and collaborative approach Full UK driving licence Desirable: Experience working in an educational environment Experience developing e-learning or digital learning materials Experience administering Microsoft 365, Teams, SharePoint, or learning platforms such as Turnitin or ProPortal An interest in esports or gaming, with opportunities to support student clubs Why join Plumpton College? At Plumpton College, we live our values- Ambitious, Professional, Enterprising, Passionate, Passionate, and Supportive -in everything we do. We are committed to creating a workplace where you can thrive, develop, and feel valued. We offer 26 days of annual leave plus bank holidays and efficiency closures at Christmas, a competitive salary, membership of the Local Government Pension Scheme and you will benefit from a comprehensive programme of continuing professional development. We pride ourselves on fostering a supportive and inclusive environment. We have signed the Menopause Pledge, are a Disability Confident Committed employer, and offer a structured induction and supported six-month probationary period. Our coaching culture, supported by in-house Level 5 trained coaches, ensures ongoing personal and professional growth. Staff enjoy a range of additional benefits, including a TOTUM card for high street discounts, eligibility to apply for a Blue Light Card, free onsite parking, discounted Plumpton wine and courses, free eye tests, a cycle-to-work scheme, and access to the onsite gym. We actively promote wellbeing and inclusion through regular networking events focused on menopause, LGBTQ+, men's health, and bereavement, as well as well-attended EDI and Sustainability committees driving positive change. Employees also have access to an Employee Assistance Programme and can take part in staff social events at Christmas and in the summer. If you are ready to make a meaningful impact on students, staff and the future of education, we would be delighted to hear from you. Ready to Make a Difference? We reserve the right to call candidates to interview/withdraw this vacancy at any time if there is a good level of response. Therefore, we recommend you submit your application as soon as possible. Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.
Career Choices Dewis Gyrfa Ltd
Redditch, Worcestershire
Site Technician - Tudor Grange Academy, Redditch Building a sustainable tomorrow, BAM UK & Ireland is recruiting a Site Technician to join our FM segment of the business. Location: Tudor Grange Academy, Redditch. Working 40 weeks per year, shift schedule to be confirmed. Hourly rate: £13.50. Family friendly benefits include: Men's and Women's health, fertility support, maternity, paternity and shared parental leave, fostering leave, menopause support, carer leave, surrogacy and adoption support. Responsibilities Respond to daily requests and enquiries from Authority representatives, building users and BAM FM staff. Conduct planned preventive maintenance (PPM) and reactive maintenance following BAM FM HR, Health & Safety, Quality and Environmental policies and procedures. Adopt a proactive and flexible approach to general site maintenance issues and porterage duties. Deliver high levels of customer satisfaction through prompt responses and completion rates. Develop and manage ongoing and routine maintenance programs. Provide accurate details for purchasing spares and consumables via the helpdesk. Secure storage of spare parts, materials, tools and consumables. Self report maintenance issues and ensure timely resolution. Provide technical support to colleagues when requested. Adhere to health & safety standards for external contractors. Prepare risk and method statements. Conduct daily room set ups and porterage requests. Manage BMS system and produce monthly reports. Provide emergency access to the school site and cover out of hours maintenance emergencies. Perform any other duties as required. Qualifications Experience in a high level trade discipline. Ability to work both independently and as part of a team. Initiative and problem solving skills. Good communication and interpersonal skills. Ability to meet deadlines. Full driving licence. Experience in an educational institution is advantageous. A DBS check will be required for this role. We're committed to providing an inclusive recruitment process and welcome applications from all backgrounds.
10/06/2026
Full time
Site Technician - Tudor Grange Academy, Redditch Building a sustainable tomorrow, BAM UK & Ireland is recruiting a Site Technician to join our FM segment of the business. Location: Tudor Grange Academy, Redditch. Working 40 weeks per year, shift schedule to be confirmed. Hourly rate: £13.50. Family friendly benefits include: Men's and Women's health, fertility support, maternity, paternity and shared parental leave, fostering leave, menopause support, carer leave, surrogacy and adoption support. Responsibilities Respond to daily requests and enquiries from Authority representatives, building users and BAM FM staff. Conduct planned preventive maintenance (PPM) and reactive maintenance following BAM FM HR, Health & Safety, Quality and Environmental policies and procedures. Adopt a proactive and flexible approach to general site maintenance issues and porterage duties. Deliver high levels of customer satisfaction through prompt responses and completion rates. Develop and manage ongoing and routine maintenance programs. Provide accurate details for purchasing spares and consumables via the helpdesk. Secure storage of spare parts, materials, tools and consumables. Self report maintenance issues and ensure timely resolution. Provide technical support to colleagues when requested. Adhere to health & safety standards for external contractors. Prepare risk and method statements. Conduct daily room set ups and porterage requests. Manage BMS system and produce monthly reports. Provide emergency access to the school site and cover out of hours maintenance emergencies. Perform any other duties as required. Qualifications Experience in a high level trade discipline. Ability to work both independently and as part of a team. Initiative and problem solving skills. Good communication and interpersonal skills. Ability to meet deadlines. Full driving licence. Experience in an educational institution is advantageous. A DBS check will be required for this role. We're committed to providing an inclusive recruitment process and welcome applications from all backgrounds.
Infrastructure Technician Location: Basingstoke (On-site), Shift based role. As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment. This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers. As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function. Your role will involve: Acting as the first point of contact for IT support queries via phone, email, or ticketing system Performing daily health checks and proactive infrastructure monitoring Logging, prioritising, and resolving incidents and service requests in line with SLAs Troubleshooting issues across a Linux environment Managing user accounts, passwords, and permissions Escalating complex or high-impact issues to 3rd Line or specialist support teams Providing clear communication and excellent customer service to end users Maintaining accurate records and documentation within the IT Service Management tool Contributing to process improvement and knowledge sharing across the team Your transferable skills and experience: Previous experience in a 1st Line / Service Desk / Helpdesk support role Strong communication and customer service skills, both written and verbal Working knowledge of Linux or Windows environments Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy) A proactive, problem-solving mindset with strong attention to detail Ability to work effectively within a secure, process-driven environment You must be willing and eligible to undergo security clearance for this position. Expected working: This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work - employee discounts Employee assistance programme/ virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
10/06/2026
Full time
Infrastructure Technician Location: Basingstoke (On-site), Shift based role. As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment. This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers. As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function. Your role will involve: Acting as the first point of contact for IT support queries via phone, email, or ticketing system Performing daily health checks and proactive infrastructure monitoring Logging, prioritising, and resolving incidents and service requests in line with SLAs Troubleshooting issues across a Linux environment Managing user accounts, passwords, and permissions Escalating complex or high-impact issues to 3rd Line or specialist support teams Providing clear communication and excellent customer service to end users Maintaining accurate records and documentation within the IT Service Management tool Contributing to process improvement and knowledge sharing across the team Your transferable skills and experience: Previous experience in a 1st Line / Service Desk / Helpdesk support role Strong communication and customer service skills, both written and verbal Working knowledge of Linux or Windows environments Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy) A proactive, problem-solving mindset with strong attention to detail Ability to work effectively within a secure, process-driven environment You must be willing and eligible to undergo security clearance for this position. Expected working: This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work - employee discounts Employee assistance programme/ virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
The Headlines £34,000 - £37,000 (dependent on experience) Full-time, 40 hours per week (Mon-Fri, 9am-5pm) Free lunch during term time 26 days holiday + bank holidays 15% Contributory pension + life assurance Access to on-site gym facilities Cycle to Work scheme Local free parking / close to underground network in Barnet / North Camden area Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high performing IT team supporting a 1200 end point modern, well funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands on role across infrastructure, end user support, and cloud services in a uniquely casual environment. Technology Environment You'll have good experience in most of these technologies and the ability to pick up the other: Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV Active Directory, DNS, DHCP, Windows server and Hyper V Physical + virtual infrastructure Firewall & safeguarding appliances The Role Provide 1st & 2nd line support to staff and students Support and maintain desktop, mobile, AV and print environments Assist with server, network, and cloud platform support Work with third party providers on escalations and projects Help deliver upgrades, installations, and deployments Manage tickets, SLAs, and user requests in a structured helpdesk environment What We're Looking For 3+ years in a user facing IT support role (education experience very beneficial) Strong Windows OS, M365 and hardware troubleshooting skills Working knowledge of networking fundamentals Exposure to Mac/iOS and Windows Server (desirable) Exceptional communication skills and a proactive mindset If you're a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well resourced environment, we'd love to hear from you.
09/06/2026
Full time
The Headlines £34,000 - £37,000 (dependent on experience) Full-time, 40 hours per week (Mon-Fri, 9am-5pm) Free lunch during term time 26 days holiday + bank holidays 15% Contributory pension + life assurance Access to on-site gym facilities Cycle to Work scheme Local free parking / close to underground network in Barnet / North Camden area Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high performing IT team supporting a 1200 end point modern, well funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands on role across infrastructure, end user support, and cloud services in a uniquely casual environment. Technology Environment You'll have good experience in most of these technologies and the ability to pick up the other: Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV Active Directory, DNS, DHCP, Windows server and Hyper V Physical + virtual infrastructure Firewall & safeguarding appliances The Role Provide 1st & 2nd line support to staff and students Support and maintain desktop, mobile, AV and print environments Assist with server, network, and cloud platform support Work with third party providers on escalations and projects Help deliver upgrades, installations, and deployments Manage tickets, SLAs, and user requests in a structured helpdesk environment What We're Looking For 3+ years in a user facing IT support role (education experience very beneficial) Strong Windows OS, M365 and hardware troubleshooting skills Working knowledge of networking fundamentals Exposure to Mac/iOS and Windows Server (desirable) Exceptional communication skills and a proactive mindset If you're a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well resourced environment, we'd love to hear from you.
IT Support Technician - Macclesfield My client, a leading organisation, is seeking a proactive IT Support Technician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites. You will be responsible for providing day-to-day technical support to staff and students, ensuring minimal downtime and smooth running of all IT systems. You'll work with a wide range of technologies including Windows Server, desktops, laptops, tablets, printers, and mobile devices. The role also includes contributing to IT infrastructure development, software installations, and documentation of support processes. Key Responsibilities Provide first- and second-line technical support via the helpdesk, remotely and in person. Diagnose and resolve hardware and software issues across Windows-based environments. Support and maintain IT infrastructure including servers, networks, and peripherals. Install and configure operating systems, software, and devices. Assist in implementing new technologies and processes under the direction of the IT Technical Manager. Maintain accurate records and ensure service requests are resolved in line with SLAs. Actively contribute to safeguarding and health & safety compliance across sites. About You Ideally Microsoft-certified, or working towards certification. Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles. Practical experience with hardware fault-finding and software installation. Excellent communication, organisation, and problem-solving skills. Calm, methodical, and able to work under pressure in a busy environment. A flexible, team-focused attitude with a commitment to ongoing professional development. Car and full driving license Desirable Familiarity with Fortinet networking technologies. Experience within an educational or multi-site IT environment. Benefits Competitive salary and benefits package. Opportunities for professional development and Microsoft certification. Supportive, collaborative working environment within a well-established organisation making a positive difference in education.
09/06/2026
Full time
IT Support Technician - Macclesfield My client, a leading organisation, is seeking a proactive IT Support Technician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites. You will be responsible for providing day-to-day technical support to staff and students, ensuring minimal downtime and smooth running of all IT systems. You'll work with a wide range of technologies including Windows Server, desktops, laptops, tablets, printers, and mobile devices. The role also includes contributing to IT infrastructure development, software installations, and documentation of support processes. Key Responsibilities Provide first- and second-line technical support via the helpdesk, remotely and in person. Diagnose and resolve hardware and software issues across Windows-based environments. Support and maintain IT infrastructure including servers, networks, and peripherals. Install and configure operating systems, software, and devices. Assist in implementing new technologies and processes under the direction of the IT Technical Manager. Maintain accurate records and ensure service requests are resolved in line with SLAs. Actively contribute to safeguarding and health & safety compliance across sites. About You Ideally Microsoft-certified, or working towards certification. Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles. Practical experience with hardware fault-finding and software installation. Excellent communication, organisation, and problem-solving skills. Calm, methodical, and able to work under pressure in a busy environment. A flexible, team-focused attitude with a commitment to ongoing professional development. Car and full driving license Desirable Familiarity with Fortinet networking technologies. Experience within an educational or multi-site IT environment. Benefits Competitive salary and benefits package. Opportunities for professional development and Microsoft certification. Supportive, collaborative working environment within a well-established organisation making a positive difference in education.
We Manage Jobs(WMJobs) is looking for a proactive Hub ICT Technician, primarily based at E-ACT Heartlands Academy in Birmingham. The role involves providing hands-on technical support, maintaining infrastructure, and ensuring system performance across multiple sites. Key responsibilities include operating the ICT Helpdesk, supporting ICT queries, and maintaining hardware. The ideal candidate will possess an ICT qualification and experience in supporting ICT networks. The position offers a pay range of £28,598 - £30,518.
09/06/2026
Full time
We Manage Jobs(WMJobs) is looking for a proactive Hub ICT Technician, primarily based at E-ACT Heartlands Academy in Birmingham. The role involves providing hands-on technical support, maintaining infrastructure, and ensuring system performance across multiple sites. Key responsibilities include operating the ICT Helpdesk, supporting ICT queries, and maintaining hardware. The ideal candidate will possess an ICT qualification and experience in supporting ICT networks. The position offers a pay range of £28,598 - £30,518.
Job Title: Hub ICT Technician Location: This role is predominantly based at E-ACT Heartlands Academy but with regular travel to other Midlands academies We are looking for a proactive Hub ICT Technician to provide hands on technical support, maintain infrastructure, troubleshoot issues, and ensure seamless system performance across multiple sites. Deliver excellent customer service, manage devices, and collaborate with colleagues to continuously improve digital services and user experience. Key responsibilities Operate the ICT Helpdesk effectively and respond to/resolving calls within agreed timescales Provide support for ICT queries with escalation to third party suppliers when necessary Assist with maintenance of ICT hardware and equipment to required levels including repair where appropriate Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams Assist with the day to day running of the network Pay range: SCP 12 - 16 £28,598 - £30,518 37 hours per week, 52 weeks per year Permanent Qualifications and Skills Recognised ICT qualification or equivalent demonstrable experience Knowledge of software and hardware (e.g., Microsoft Office, networking software, modems, internet, etc.) Knowledge of server operating systems and infrastructure Experience of supporting ICT networks and systems including SIMS, internet, intranet and web technologies Experience of fault identification and resolution on ICT systems E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
09/06/2026
Full time
Job Title: Hub ICT Technician Location: This role is predominantly based at E-ACT Heartlands Academy but with regular travel to other Midlands academies We are looking for a proactive Hub ICT Technician to provide hands on technical support, maintain infrastructure, troubleshoot issues, and ensure seamless system performance across multiple sites. Deliver excellent customer service, manage devices, and collaborate with colleagues to continuously improve digital services and user experience. Key responsibilities Operate the ICT Helpdesk effectively and respond to/resolving calls within agreed timescales Provide support for ICT queries with escalation to third party suppliers when necessary Assist with maintenance of ICT hardware and equipment to required levels including repair where appropriate Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams Assist with the day to day running of the network Pay range: SCP 12 - 16 £28,598 - £30,518 37 hours per week, 52 weeks per year Permanent Qualifications and Skills Recognised ICT qualification or equivalent demonstrable experience Knowledge of software and hardware (e.g., Microsoft Office, networking software, modems, internet, etc.) Knowledge of server operating systems and infrastructure Experience of supporting ICT networks and systems including SIMS, internet, intranet and web technologies Experience of fault identification and resolution on ICT systems E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Adria Solutions Ltd. is seeking a proactive IT Support Technician to provide high-quality technical support in Eccleshill, United Kingdom. The role includes delivering first and second-line support, managing support tickets, and troubleshooting hardware/software issues. Ideal candidates will have experience in IT support, a solid understanding of Microsoft environments, and a proactive approach to service. Benefits include life insurance and cashback healthcare plans.
09/06/2026
Full time
Adria Solutions Ltd. is seeking a proactive IT Support Technician to provide high-quality technical support in Eccleshill, United Kingdom. The role includes delivering first and second-line support, managing support tickets, and troubleshooting hardware/software issues. Ideal candidates will have experience in IT support, a solid understanding of Microsoft environments, and a proactive approach to service. Benefits include life insurance and cashback healthcare plans.
Baltic Recruitment Limited
North Shields, Tyne And Wear
IT Support Technician (2nd/3rd Line) Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high hazard industrial environments to assist with their search for a IT Support Technician (2nd/3rd Line). Industry Engineering & Technical Reference ABIST_ Salary Pension, Healthcare, Bonus Benefits Pension, Healthcare, Bonus Job Type Permanent Job Location North Shields , Tyne and Wear Overall Purpose You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands on approach to providing technical support for client side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day to day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem solving skills. The Package Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits. Apply Now
09/06/2026
Full time
IT Support Technician (2nd/3rd Line) Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high hazard industrial environments to assist with their search for a IT Support Technician (2nd/3rd Line). Industry Engineering & Technical Reference ABIST_ Salary Pension, Healthcare, Bonus Benefits Pension, Healthcare, Bonus Job Type Permanent Job Location North Shields , Tyne and Wear Overall Purpose You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands on approach to providing technical support for client side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day to day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem solving skills. The Package Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits. Apply Now
A growing technology firm in the Greater Belfast area is looking for an IT Helpdesk Technician to support their IT operations. This role combines hands-on technical support with project-based work, ideal for career growth beyond the traditional helpdesk environment. Responsibilities include managing user accounts, supporting IT projects, and providing desktop support. Desired skills include troubleshooting hardware/software and experience with Active Directory. Flexibility between 8:00 am - 6:00 pm Monday to Friday is required.
09/06/2026
Full time
A growing technology firm in the Greater Belfast area is looking for an IT Helpdesk Technician to support their IT operations. This role combines hands-on technical support with project-based work, ideal for career growth beyond the traditional helpdesk environment. Responsibilities include managing user accounts, supporting IT projects, and providing desktop support. Desired skills include troubleshooting hardware/software and experience with Active Directory. Flexibility between 8:00 am - 6:00 pm Monday to Friday is required.
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. 1 to 2 years of professional experience in a similar role Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch. The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm. You may be occasionally asked to cover weekend shifts as and when needed. This is an office based role at Krome's HQ in Chertsey (Surrey). However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
09/06/2026
Full time
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. 1 to 2 years of professional experience in a similar role Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch. The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm. You may be occasionally asked to cover weekend shifts as and when needed. This is an office based role at Krome's HQ in Chertsey (Surrey). However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
Infrastructure Engineer Based in Caerphilly Employee Owned Business At Excellence IT, we know that it's the skill and experience of our staff that make the difference. That's why we put a big focus on training and development so that our people grow as we do. As a newly Employee Owned business, we're building a culture where every team member's voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth. Be part of a team that thrives on collaboration, creativity and shared success. We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. We have a fantastic opportunity for an experienced Cloud Infrastructure Engineer to join our Technical Team in designing and delivering cloud solutions to new and existing customers. This role will provide additional cloud expertise in supporting and delivering public cloud technologies such as Office 365 & Azure. In addition, the successful candidate will be one of our technical engineers, leading varied IT delivery projects. The successful applicant must be a team player and MSP experience will be hugely beneficial. We foster a supportive environment where sharing knowledge and producing documentation should be second nature. We also invest in technical skills training allowing you to grow and develop your IT career. Day to day you'll: Talk clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replacing parts as required Provide support, including procedural documentation and relevant reports Experience with Microsoft 365 Administration and Troubleshooting Support the roll out of new applications Deal with escalations from our team of IT Technicians The role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry. Skills and Experience: Deploying and supporting Office 365 solutions Designing and implementing Microsoft Azure (IaaS) solutions Designing and implementing Windows Server Technologies including Virtualisation Configuring/supporting storage area networks Testing and evaluating new technology Excellent telephone manners and communications skills with a strong customer service focus Excellent working knowledge of Microsoft Windows Server Operating Systems & virtualisation technologies Ability to prioritise and manage many open cases at one time, so your time management skills will be sharp and you'll be an effective multi tasker Ability to rapidly establish a good working relationship with customers, suppliers and other IT professionals Most importantly a 'hands on' teamwork ethic with a willingness to learn A full Driving Licence and access to own transport are essential to this role. Desirable Skills and Attributes: MSP Experience Previous Helpdesk/IT Support (telephone/remote support) experience Existing professional certifications in Microsoft 365 or Azure (or working towards) Experience in Firewall and Network Security Technologies Experience with Hyper V, VMWare, SAN, NAS Experience with Microsoft 365 Administration / Migrations Strong understanding of TCP/IP networking, including experience with routing, VLAN, VPN, Wireless Experience with VOIP telephony systems Automation and scripting using PowerShell Most importantly a 'hands on' teamwork ethic with a willingness to learn Flexible, pro active approach (may be required to work away or unsociable hours to meet the needs of the business) Cyber Security Experience and familiarity with Cyber Essentials Certification Protocols We'd be especially interested in candidates who have or are working towards their Microsoft Certifications.
09/06/2026
Full time
Infrastructure Engineer Based in Caerphilly Employee Owned Business At Excellence IT, we know that it's the skill and experience of our staff that make the difference. That's why we put a big focus on training and development so that our people grow as we do. As a newly Employee Owned business, we're building a culture where every team member's voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth. Be part of a team that thrives on collaboration, creativity and shared success. We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training. We have a fantastic opportunity for an experienced Cloud Infrastructure Engineer to join our Technical Team in designing and delivering cloud solutions to new and existing customers. This role will provide additional cloud expertise in supporting and delivering public cloud technologies such as Office 365 & Azure. In addition, the successful candidate will be one of our technical engineers, leading varied IT delivery projects. The successful applicant must be a team player and MSP experience will be hugely beneficial. We foster a supportive environment where sharing knowledge and producing documentation should be second nature. We also invest in technical skills training allowing you to grow and develop your IT career. Day to day you'll: Talk clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replacing parts as required Provide support, including procedural documentation and relevant reports Experience with Microsoft 365 Administration and Troubleshooting Support the roll out of new applications Deal with escalations from our team of IT Technicians The role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry. Skills and Experience: Deploying and supporting Office 365 solutions Designing and implementing Microsoft Azure (IaaS) solutions Designing and implementing Windows Server Technologies including Virtualisation Configuring/supporting storage area networks Testing and evaluating new technology Excellent telephone manners and communications skills with a strong customer service focus Excellent working knowledge of Microsoft Windows Server Operating Systems & virtualisation technologies Ability to prioritise and manage many open cases at one time, so your time management skills will be sharp and you'll be an effective multi tasker Ability to rapidly establish a good working relationship with customers, suppliers and other IT professionals Most importantly a 'hands on' teamwork ethic with a willingness to learn A full Driving Licence and access to own transport are essential to this role. Desirable Skills and Attributes: MSP Experience Previous Helpdesk/IT Support (telephone/remote support) experience Existing professional certifications in Microsoft 365 or Azure (or working towards) Experience in Firewall and Network Security Technologies Experience with Hyper V, VMWare, SAN, NAS Experience with Microsoft 365 Administration / Migrations Strong understanding of TCP/IP networking, including experience with routing, VLAN, VPN, Wireless Experience with VOIP telephony systems Automation and scripting using PowerShell Most importantly a 'hands on' teamwork ethic with a willingness to learn Flexible, pro active approach (may be required to work away or unsociable hours to meet the needs of the business) Cyber Security Experience and familiarity with Cyber Essentials Certification Protocols We'd be especially interested in candidates who have or are working towards their Microsoft Certifications.
