Senior EUC / IT Support Analyst (12 month FTC)

MCS Group is currently recruiting for a Senior EUC (End User Computing) Support Analyst to join a well-established technology function, supporting a large internal user base across a modern Microsoft environment. This is a hands on EUC role combining high quality user support with endpoint management and continuous improvement, ideal for someone who enjoys both resolving technical issues and enhancing the overall end user experience.

You will provide 2nd/3rd line support across a range of channels (phone, email and in person), ensuring a responsive and customer focused service. Alongside incident management, you will take ownership of key EUC areas - particularly Intune configuration, application packaging and automation - helping to improve stability, efficiency and user experience.

• Deliver high quality technical support across hardware and software issues
• Manage and resolve escalated incidents, working closely with Service Desk and specialist teams
• Support and maintain EUC platforms including Intune, Endpoint Manager (SCCM), Group Policy and device management tools
• Build and manage application packaging (Win32) and deployment processes
• Develop PowerShell scripts and automations to improve efficiency
• Perform root cause analysis and implement long term fixes for recurring issues
• Maintain accurate documentation and contribute to knowledge base articles
• Support platform changes and governance processes

• Strong experience in an EUC / End User Support role
• Experience of providing 2nd/3rd line support to customers
• Excellent knowledge of Microsoft environments (Windows 10/11, Intune, Endpoint Manager/SCCM)
• Experience with application packaging and device management
• Scripting/automation experience (PowerShell desirable)
• Customer focused with strong communication skills

Location: Belfast - hybrid working model (approximately 60% onsite / 40% remote)

Salary: £45k - £60k DOE

Duration: 12 month Fixed Term Contract

Shifts: Some shift work is expected, as well as an on call rota.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability requiring a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.