Job Description
IT Support TechnicianApplylocations: Newport, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR-17407Planning and directing, or executing operations of Service Desk(s), in a respective IT Service Management organization. Ensuring the continual monitoring of systems and utilization Ensuring or processing of all kind of tickets related to defects and incidents. Identifying, analyzing and logging incidents, restoring normal services and minimizing adverse impact on operations. Providing appropriate access rights for authorized users, and providing personalized services to users. Ensuring IT Services offered are accessible to users at all time, and without any delay or constraints. A job at this level Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Or: Serves with inbound, FAQ-based 1-st level customer service for incidents occurring on a regular base, for an assigned application, type of equipment, production line, etc. Utilizes solution patterns (technical procedures, methods and tools, technical instructions) effectively. Follows work instructions, maintenance and repair procedures as given to provide reliable service. Documents work and results in the systems. What you will do: 1st line support (Office and Shopfloor Users) Installing Desktops and Laptops Installing Software with SCCM and manually Setup of new Users (Laptops and iPhones) Handover of computers to new and existing Users Working with ServiceNow ticket system (CMDB, Incidents and Requests) Supporting the Business in BAU (Business as usual) activities Assisting with IT good intake and disposal Training Opportunities Windows Operating systems (in house) IT within a Business environment (in house) Troubleshooting, solving of Problems (in house) On the Job training different areas (Networking, Server, Backups, Project involvement, presenting etc.) CompTIA+ Basic IT qualifications for IT Support (External) Office 365 course (Word, Excel, Power Point etc.) (External) Power your career as you power the world.Vishay helps the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Since 1962, we have defined what technology can be through our electronic components-we can also help you define your future. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Come join us and help us build the DNA of tech. Our products are the DNA of the world's technology.Vishay's products are around the world, touching nearly everyone, everywhere, all the time. The amazing thing is that often these important components are rarely seen, quietly and reliably operating inside the world's most popular and important technology products. Their impact on the world is huge-and it's why we believe that our components really make up the very DNA of technology.As we look to the future, the opportunities are limitless to innovate. Our research and development teams are focused on products that position Vishay to be a leader in growth technologies such as connectivity, mobility, and sustainability. Imagine a job where you get to see the world evolve thanks in part to your projects and products. Imagine your work impacting lives around the world! Building your experience.Along with the freedom and support to build your unique career, comes responsibility. Career advancement is earned, not given, at Vishay. Some of the attributes of successful Vishay employees include: Self-driven and hardworking Intellectually and culturally flexible, curious and eager to learn Excited to give, and receive, a challenge Have strong integrity & ethics Thrive in a teamwork environmentWe welcome you to identify new opportunities, take chances, and show your ability-speaking up and stepping up will open doors to leadership, cross-team, cross-functional, and cross-border experiences that will define and redefine your development.