IT Support Technician

Permanent.

Shift work: 40 hours per week.

London, Stockley Park.

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or expedite escalation.

• General IT Support: Provide technical support to end users, assisting with issues related to cloud services, device management, and authentication. Maintain up to date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
• Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.
• Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
• Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
• Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees.

• Previous experience in a level one IT support role.
• Administer, maintain, and support Microsoft Office productivity suite.
• Microsoft Azure Active Directory & Microsoft Office 365 Admin, including user account administration.
• Remote access and VPN configuration and administration.
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.
• Enterprise level AV administration and support.
• Set up and support mobile devices and desktop telecommunications.
• Strategic thinking: Ability to identify and prioritize trends for attention.
• Technical knowledge: In depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
• Continuous improvement: Understand the needs of the business.

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.