Technical Analyst

Overview

Responsible for:

Technical support of our business applications, managing applications releases and environments

Based at:

Hybrid role with travel to our Waterloo and Portsmouth office (Portsmouth can be expensed)

Scope:

Support of our business landscape

We are looking for a technical analyst in supporting our technology environments, managing application releases, administering business-critical applications, maintaining system data integrity, and driving backlog resolution. To help bridge the gap between technical operations and business needs, staying abreast of emerging technologies to enhance technical capabilities.

Responsibilities Environment Support & Maintenance

• Monitor and maintain development, test, and production environments.
• Collaborate with teams to ensure stability, scalability, and performance.
• Troubleshoot environment-related issues and coordinate resolution with support vendors.

Release Management

• Plan, coordinate, and execute application releases across environments under change management.
• Maintain release calendars and ensure alignment with business priorities.
• Document release notes and manage deployment risks.
• Create and use test scripts to ensure new functionality meets requirements.

Business Application Administration

• Serve as the primary administrator for key business applications.
• Work with business teams to identify where additional value can be realised from greater or more enhanced application usage.
• Work with Asset Manager, stakeholder and business owners to ensure licensing costs and usage are optimised.
• Configure, update, and optimise application settings based on user needs.
• Provide user support as required.

System Data Management

• Ensure data accuracy, consistency, and security across systems.
• Perform regular audits and data cleansing activities.
• Support integration and migration efforts between platforms.
• Introduce controls to safeguard data entry and produce a positive impact on reporting.

Backlog Management

• Maintain and prioritise technical and business backlogs.
• Work with stakeholders to define requirements and acceptance criteria.
• Track progress and ensure timely delivery of backlog items.

Information Security

• Work with the infrastructure teams to ensure backup and recovery is planned and tested.
• Ensure data retention rules are applied both within the systems and backup locations.
• Ensure access is managed appropriately and sensitive data is obfuscated when in non-production environments.

Qualifications

• Proven experience in a technical analyst or systems support role.
• Strong understanding of release cycles, environment management, and application administration.
• Familiarity with ITIL practices and Agile methodologies.
• Excellent problem-solving and communication skills.
• Experience with tools such as Jira, ServiceNow.
• Knowledge of HTML, Python, SQL, scripting, or basic programming is a plus.
• Good analytical skills and attention to detail.
• Strong communication skills, with the ability to liaise effectively across teams.
• Methodical and detail-oriented in approach.
• Proactive, with strong problem-solving skills.
• Team player, able to collaborate effectively with both technical and business stakeholders.
• Flexible and adaptable to changing priorities and project needs
• Possess the ability to immerse themselves in new technologies and applications