IT Field Engineer

IT Field Engineer (Multi-Site Progression & Development)

Addlestone / Epsom

30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Mileage Allowance

Do you have exposure to offering IT support to educational establishments, either directly or through an MSP?

Are you looking for a varied, field-based role where you'll develop your technical skills, work across multiple sites, and play a key role in supporting modern IT environments?

This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive.

With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.

In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload.

You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.

This role would suit an IT Support Engineer with experience in first or second line support who has had exposure to supporting educational establishments, either directly within a school, college or academy trust, or through an MSP supporting education clients. You'll be looking for a role that offers greater variety, long-term development and the opportunity to work across multiple sites while expanding your technical expertise.

The organisation is known for investing in its people, offering structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a Local Government Pension Scheme, wellbeing support including 24/7 GP access, and additional benefits such as retail discounts and cycle-to-work schemes.
The Role Provide first and second line IT support across multiple sites
Monitor and respond to service desk tickets within agreed timeframes
Install, configure and maintain hardware, software and network systems
Support system upgrades, deployments and IT projects
Maintain equipment and carry out basic repairs when required
Monitor backups, system performance and security processes
Ensure compliance with IT policies, data protection and legislation
Support users and troubleshoot technical issues in a professional manner
The Person Experience in first or second line IT support
Exposure to supporting educational establishments, either directly or through an MSP
Strong knowledge of end-user devices, networks and IT systems
Excellent problem-solving skills and attention to detail
Ability to communicate effectively with non-technical users
Understanding of data protection and IT compliance
Full UK driving licence and willingness to travel between sites
Candidates must live within a commutable distance of the Addlestone or Epsom area.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.