Lendscapedelivers market-leading secured lending software to financial institutions worldwide.TheLendscapeDelivery Team is seeking an experienced Project Manager to lead the delivery of customerimplementation andupgradeprojectsfor our Receivable Finance solution.This role will initially be focused on the management of upgrade projects to existingLendscapeclients, but this is expected to evolve to include new system implementations as the company's focus and structure transitions to an increasing product centric way of working and structure.
In this role you will own end-to-endprojectdelivery, coordinating a cross-functional team (XFT) of engineers, QAanalystsand business stakeholders to ensure upgrades are delivered on time, within scope and to a high standard of quality.
You willalsowork closely with the Commercial Account Management and Service Delivery Management teams to plan and schedule upgrade activity and will act as the primary point of contact for customers throughout the upgrade lifecycle. This is a highly collaborative, customer-facing role that requires strong delivery management skills,knowledge of softwareimplementationlifecycleand understanding of the technical landscape.
Key Responsibilities Delivery Management
- Own the end-to-end project lifecycle for customerimplementations andupgrades of theLendscapeReceivable Finance platform, frominitialscoping through to post-go-live sign-off.
- Define andmaintaindetailed project plans, ensuring milestones, dependencies and risks are clearlyidentifiedand tracked.
- Manage multiple concurrent upgrade projects at varying stages of delivery, balancingprioritiesand resources effectively.
- Maintain a clear audit trail of decisions, change requests,approvalsand project outcomes.
- Accountable for the financial performance of each project, ensuring delivery within approved budget,maintainingaccurateETCforecasts, proactively flagging financial risks, and coordinating with the Finance team to ensuretimelyinvoicing andappropriate resolutionof any disputes.
- Maintain a consolidated view of all current and pipeline upgrade and implementation work, including an up-to-date delivery plan, forecast revenue reporting, and resource capacity planning, ensuring risks to either areidentifiedand escalated in a timely manner.
Cross-Functional Team (XFT) Leadership
- Lead and coordinate a cross-functional delivery teamcomprisingsoftware engineers, QA, infrastructure, and business analysts.
- Run structured sprint or delivery ceremonies including stand-ups, planning sessions,retrospectivesand stakeholder reviews.
- Provide technical oversight,overall prioritiesand direction on small software development tasks and defect resolution activities that arise during the upgrade process.
- Work with engineering leads to assess technical scope,identifyrisksand resolve blockersin a timely manner.
- Foster a collaborative, high-performance team culture with a clear focus on delivery excellence.
Stakeholder Engagement
- Act as the primary project interface for customers during the upgrade lifecycle,maintainingstrong relationships and clear, proactive communication throughout.
- Collaborate closely with the Commercial Account Management team when planning upgrade timelines to ensure alignment with contractual commitments and account strategy.
- Support the Service Delivery Management team with upgrade scheduling,resourcingand readiness activities.
- Collaborate with the LS Support team to align on scope, timelines, and any cross-team dependencies, ensuring a smooth handover back to support upon project completion.
- Prepare and present project status reports, highlight reports and executive summaries for internal and customer audiences.
- Manage customer expectations effectively, escalating issues and risks appropriately andin a timely manner.
Risk, Issue & Change Management
- Proactivelyidentify,logand manage risks and issues throughout the project lifecycle, ensuringappropriate mitigationsare in place.
- Own the change control process, assessing the impact of scope changes and obtaining the necessary approvals beforeproceeding.
- Escalate critical risks or delivery blockers to theDelivery Managers andDelivery Director with clear options and recommendations.
Process & Continuous Improvement
- Champion consistent use of delivery processes, tooling and documentation standards across new implementation and upgrade projects.
- Contribute to the ongoing development and improvement of the upgrade deliverymethodology, sharing lessons learned and best practices.
- Identifyopportunities to reduce delivery timescales and improve the customer upgrade experience.
Professional Knowledge & Experience
- 3+ yearsof experience in a delivery or project management role, withaexperience deliveringsoftware implementations.
- Demonstrabletrack recordofacting in a lead role indelivering client-facing software implementations/ upgradeson time, within scope and budget, to enterprise or large corporate clients.
- Experience working within a B2B SaaS or financial software product company.
- Strong understanding of the fullsoftwareimplementation lifecycle including discovery, requirements gathering, configuration, development management, integration, UAT, and go-live.
- Experience managing projects with significant software configuration and/or bespoke development components - not purely functional or change management implementations.
- Proven ability to manage senior client stakeholders.
- Familiarity with project management methodologies (Agile, Waterfall, Hybrid); PMP, PRINCE2, or equivalent certificationadvantageous.
- Experience managing project budgets, commercial commitments, and change-order processes.
Skills Client & Stakeholder Engagement
- Exceptional client-facing skills with the ability to build credibility and trust quickly at senior levels.
- Lead structured project kick-off sessions with customers, ensuring clear alignment on deliverymethodology, project governance expectations, key milestones, and the roles and responsibilities of all parties from the outset.
- Able to lead executive-level governance forums, prepare board-ready status reporting, and handle difficult conversations with professionalism.
- Skilled at managing competing stakeholder priorities andmaintainingalignment across complex, multi-party environments.
- Natural communicator - able to adapt tone and content for technical and non-technical audiences alike.
Delivery & Project Management
- Rigorous and structured approach to project planning, milestone tracking, risk management, and dependency management.
- Able to hold projects on track through periods of ambiguity, scope pressure, and competing priorities without losing sight of the client commitment.
- Experience building andmaintainingclear project governanceartefacts projectplans, RAID logs, status reports,steering meeting packs, budget reports, financial forecasts,change logs, and decision registers.
- Effective use of project management tooling (e.g. Jira,JIRA Plans,MS Project, Smartsheet) to track progress and provide visibility to internal and client-side stakeholders.
- Confident infacilitatingdiscovery workshops, requirements sessions, process mapping, and future-state design discussions.
- Strong ownership of project budgets, including close tracking oftimespentagainst plan, transparent reporting ofbudget usageand variances to clients, and proactive escalation of any deviations with material budget impact. Accountable for meeting revenue targets,maintainingaccurateinvoicing schedules, and resolving billing disputes ina timelymanner.
Influencing & Communication
- Strong influencing skills - able to drive accountability internally and with clients without direct authority.
- Highly developed written and verbal communication skills; produces concise, professional documentation and presentations.
- Experience driving cultural and behavioural change in complex, regulated client environments.
- Skilled facilitator - able to run effective steering committees, workshops, retrospectives, and planning sessions with mixed audiences.
Analytical
- Strong problem-solving capability; able to analyse complex delivery situations and turn insight into action.
- Data-driven approach to delivery management - tracks the right metrics and uses them to inform decisions and client conversations.
- Ability to think 80/20 and balance thorough delivery governance with pragmatism and commercial awareness.
- Effective and responsible use of AI tooling to support delivery management tasks.
- Conducts structured lessons learned sessions at key project milestones and post-delivery, engaging both internal teams and clients toidentifywhat worked well, areas for improvement, and actionable steps to embed those learnings into future delivery practice.
Behaviours
- Customer-first mindset with a genuine commitment to delivering a positive experience.
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