2nd Line IT Support Engineer Onsite in City of London

Job title: 2 nd Line Support Engineer
Salary: £37,000 - £42,000 + Benefits
Location: City of London
Working Hours: 9:00am - 5:30pm
Working style: Fully Onsite
Start date: ASAP

We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base.

As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1 st Line Engineers. The 2 nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles.

Essential skills - 2 nd Line Support Engineer

• Entra ID & Active Directory

• GPO's & Conditional access policies

• Office 365

• Exchange

• Intune

• Knowledge of backups, cyber security, firewalls

• MSP experience

• Strong written and verbal communication skills

Desirable Skills - 2 nd Line Support Engineer

• Networking - DNS, DHCP, VPN, VLAN

• Relevant certifications

• Project Experience

This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV.

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