Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.IT ManagerFour Seasons Hotel London at Park LaneAt Four Seasons, technology plays a critical role in enabling exceptional guest experiences, supporting our teams, and safeguarding the integrity of our operations. From core hotel systems to data driven insights, our approach to technology is thoughtful, secure, and continuously evolving.Four Seasons Hotel London at Park Lane is seeking an IT Manager to support the effective operation, resilience, and development of the hotel's technology ecosystem. This role is ideal for a technically strong professional who enjoys problem solving, collaboration, and being close to the operation, while also contributing to innovation and continuous improvement.The roleWorking closely with hotel leadership, operational teams, and corporate technology partners, the Manager, Technology, Innovation and Data plays a key role in ensuring systems are reliable, secure, and aligned with both Four Seasons standards and the needs of the business.The role supports a wide range of technologies across the hotel, including property systems, guest facing infrastructure, back of house platforms, and data tools, while also contributing to digital initiatives that enhance operational efficiency and guest experience.This is a hands on role, combining day to day system support with involvement in projects, innovation, and future focused technology initiatives.What you will doSupport the stability, availability, and performance of all critical hotel systems on a 24 hour basis, including Property Management, Point of Sale, PABX, HSIA, and call accounting systemsAssist with the administration, configuration, and access management of hotel systems and platformsSupport server, network, and infrastructure operations, including performance monitoring, updates, and issue resolutionEnsure effective backup, recovery, and security processes are in place and adhered toProvide technical support for back of house systemsSupport digital innovation initiatives and the effective use of data to improve insight, decision making, and performanceAssist in the delivery of corporate and hotel technology projects and system upgradesProvide technology support for function rooms, conferencing, and guest requirements when neededLiaise with and support third party technology vendorsParticipate in an on call or rota arrangement for critical system support as requiredWhat we are looking forStrong understanding of hotel technology systems and infrastructureExperience supporting data, reporting, or digital improvement initiativesExcellent problem solving skills with a calm and methodical approachAbility to communicate effectively with both technical and non technical stakeholdersStrong organisational skills and attention to detailComfortable working in a dynamic, operational environmentGood written and spoken EnglishPrevious experience within hospitality or a service led environment is highly advantageousAlignment with Four Seasons values and a genuine interest in supporting people through technologyThe Right to Work in the UKWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.Competitive remuneration package offered, aligned with London luxury hospitality market and role scopeStructured 40 hour working weekExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep supportBupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning from day oneSeason Ticket Loan and Cycle to Work schemeAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable, and sporting activitiesBuild your technology career with Four SeasonsThis is an opportunity to work behind the scenes of one of London's most iconic luxury hotels, supporting people, systems, and innovation within a globally respected brand.We look forward to receiving your application.