Service Desk Analyst
Salary + benefits: £32,000 base + flexible depending on experience. 30 days holiday + bank holidays. Private healthcare. Life assurance. 5% pension. Structured career progression + training.
Location
West London (3 days onsite, 2 days from home)
The client
WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation.
The role
This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times.
Responsibilities
- Providing 1st line support via phone, chat, and walk-ups
- Logging, diagnosing and resolving incidents in line with SLAs
- Supporting hardware, software, and access related queries
- Escalating issues to wider IT teams where required
- Delivering excellent customer service to a global user base
- Supporting users where English is not their first language
Requirements
- Minimum 2 years' experience in a Service Desk / 1st line role
- Experience supporting Microsoft Dynamics is highly desirable
- Strong communication skills with a patient, user focused approach
- Languages are a strong advantage, particularly German
- Italian, Spanish, German or Portuguese also beneficial
- Must be able to commute to West London (Driving recommended)