As a Business Analyst, you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of business and technology change initiatives that enable the organisation to achieve its strategic objectives. Working closely with Project Managers, Product Owners, Scrum Masters, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water's governance and delivery frameworks. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value across people, processes, and technology. This role contributes to Thames Water's digital transformation by identifying opportunities for improvement, shaping solutions, and ensuring robust business analysis practices are applied throughout the project lifecycle. What you'll be doing as a Business Analyst
- Analyse business challenges and opportunities, identifying root causes and recommending practical improvements.
- Support feasibility assessments, option analysis, and business case development, including cost, risk, and benefit evaluation.
- Gather, document, and manage functional and non-functional requirements, user stories, and backlogs in Azure DevOps (ADO).
- Work closely with Product Owners, Scrum Masters, and delivery teams to prioritise backlog items and support agile sprint delivery.
- Facilitate stakeholder engagement, workshops, and decision making sessions across business and technical teams.
- Map and improve business processes using BPMN tools such as Bizzdesign and Visio to drive efficiency and automation.
- Support testing, change impact assessments, and change control activities to ensure successful solution delivery.
- Ensure compliance with governance standards, delivery frameworks, and reporting requirements.
Base location - Hybrid - Clear Water Court Reading (may require Swindon or other Reading offices 2 3 days/week)
Working pattern - Monday to Friday 36 hours
What you should bring to the role
The essential criteria to help you succeed in this role is:
- Proactive Business Analysis experience in digital project environments
- Strong understanding of Agile and Waterfall methodologies
- Skilled in requirements documentation, process mapping, and stakeholder engagement.
- Experience with Azure DevOps, BPMN tools, and backlog management.
- Excellent communication and facilitation skills.
- Able to Deliver high quality business analysis artifacts to support project milestones
- Knowledge transfer and retention within Thames Water's Business Analyst community
- BCS Diploma or equivalent.
- Product Owner/Scrum certifications
- Experience in DevOps tools and practices
- Business process mapping experience in Bizzdesign
- Knowledge of the water industry and regulatory environment
What's in it for you?
- Competitive salary of up to £60,000 per annum depending on experience
- Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
- Performance related pay plan directly linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to benefits to support health and wellbeing, and finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.