Technical Support
Crewe
£26,000 - £27,300 per annum
Full-time, Permanent
37.5 hours per week
Key Responsibilities
- Managing and processing customer orders, quotes, and bespoke requests.
- Supporting customers with routine technical queries
- Handling incoming calls and providing knowledgeable, professional, helpful support
- Conducting background research on customers, including credit checks and online reviews
- Providing proactive suggestions to improve procedures, the company website & FAQs.
- Building and maintaining strong customer relationships
Skills & Experience Required
- Tech savvy
- Using Devices: Confident operation of computers, laptops, tablets, or smartphones.
- Online Safety: Protecting personal information, recognizing scams, and managing privacy.
- Communication: Using email, video calls (Zoom/Teams), and chat tools.
- Document Management: Creating/editing documents and using spreadsheets (Word, Excel).
- Information Handling: Searching for, finding, and evaluating information online.
- Strong communication and interpersonal skills
- A positive, proactive attitude
- Excellent organisation and attention to detail
- Previous office experience preferred
- Numerate & literate with good qualifications in English & Maths.
- Willingness to learn and develop within the business
Benefits
- Competitive salary
- Excellent training provided
- Excellent opportunities for career progression
- Supportive and welcoming team environment