Technical Business Analyst - Insurance

• Job Role Business Analysis-Business Analyst
• Experience (In Years) 6-9
• Job Location London, United Kingdom

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes, and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations.

Role Title: Technical Business Analyst - Insurance Domain

Experience: 3-8 years. Location: London, United Kingdom (3 days a week office based). Employment Type: Permanent. Business Unit: Analytics / Data Management / Insurance Domain.

We are seeking a Technical Business Analyst with strong insurance domain expertise (policy lifecycle, claims, underwriting, renewals) and hands-on technical capability across APIs and SQL. This role requires close collaboration with business and technical stakeholders to translate insurance-specific requirements into scalable data and system solutions. It will play a key role in delivering API-driven and data-led initiatives within the insurance space, ensuring requirements are clearly defined, traceable, and aligned to business outcomes. This is a business-facing role that demands strong stakeholder management alongside solid technical analysis skills within an Agile delivery environment.

• Engage with business stakeholders to gather, analyse, and document requirements
• Lead stakeholder discussions, workshops, and requirement walkthroughs
• Translate business needs into user stories, acceptance criteria, and functional specifications
• Manage stakeholder expectations and communicate progress, risks, and dependencies clearly

• Work on API integrations, including defining, documenting, and validating API contracts
• Write and optimise complex SQL queries for data extraction, validation, and analysis
• Support API testing and validation using tools such as Postman
• Create detailed documentation including BRDs, FSDs, process flows, and use cases

• Own and manage requirements within Jira, ensuring full traceability
• Participate in backlog grooming, sprint planning, and defect triage
• Collaborate with cross-functional teams including Development, QA, and Product
• Maintain structured documentation within Confluence
• Proven experience as a Technical Business Analyst (3-8 years)
• Strong stakeholder management and communication skills
• Hands-on experience with API integrations and API contract definition
• Advanced SQL skills with experience working on complex datasets
• Strong experience using Jira for requirement traceability, user stories, and backlog management
• Mandatory insurance domain expertise across policy lifecycle, claims, underwriting, and renewals

• Experience with Guidewire or Rulebook
• Knowledge of Senator, Subscribe, or Acumen platforms
• Hands-on experience with Postman for API testing

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.