Support Engineer Microsoft 365 Operations

We're looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation.

The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.

You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:

• Microsoft Teams
• OneDrive for Business
• Azure / Entra ID
• Microsoft 365 (Office 365 services)
• Power Platform (Power Apps, Power Automate, Power BI)

This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities.

The M365 Operations Branch is part of the Information & Technology Services (iTECS) Division.

The branchis responsible formanaging andmaintainingtheScotsConnectM365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions,capacityand licenses. The team alsomonitorssystem performance, handles troubleshooting, and implements updates tomaintaina secure and efficient environment.

You'llalso support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.

The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.

• Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, andopen sourcepackages and solutions.
• Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Explain information security and the security controls available to protect solutions and services.
• Explain the most important principles of modern development standards and how they apply to your work.
• Show an awareness of problem resolution processes.
• Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
• Assistas part of a team in the design of components of larger systems.
• Describe challenges of designing, building, and testing interfaces between systems.