Applications Support Manager

We have an exciting new opportunity to join our Technology & Digital team here at Everyturn.

As our Applications Support Manager you will be managing the clinical systems management function for Everyturn, overseeing the management, support and administration of Everyturn's new clinical systems (Rio and PCMIS), maintaining the system's operational efficiency. This includes providing configuration, troubleshooting, security management, user account management, user guidance and application support. The role will also have line management responsibilities for a team of Clinical System Administrators.

This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service. About the role

You will be responsible for ensuring that all system management and administration is in place for the clinical systems supported by the Technology & Digital department and that resources are in place to safely manage and run the systems effectively. This post will also manage the interactions between the Technology & Digital departmental teams and the operational service managers, including specialty forums, projects and general communications where you will focus on their strategic requirements and ensure continual system improvement.

The postholder will oversee the management of day-to-day system activity and line management of the application support team and will report into the IT Operations Manager. The role will also form part of the Technology & Digital extended leadership team helping to shape the future of the department.

This role requires excellent communication and people skills including the ability to explain technical concepts in clear concise understandable terms.

About you

• Qualification in a relevant office administration or digital subject or evidence of at least one years' work experience in a similar role
• ITIL certification is desirable but good knowledge of Incident, Problem and Change management processes is essential
• Proficient in the use of Microsoft suite of applications (Teams, Word, Excel, PowerPoint, Visio, Outlook etc.)
• Well-developed problem solving and analytical skills
• Strong interpersonal and time management skills=
• Effective communication skills, written and verbal
• Daily use and monitoring of a relevant ITSM tool

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years' service) pro-rata for part-time and the option to purchase or sell days
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

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Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number ) and Everyturn Services Ltd, company registered in England & Wales (company number ).

2 Esh Plaza
Sir Bobby Robson Way
Newcastle upon Tyne
NE13 9BA