Lead Technical Product Owner (Adobe Customer Journey Analytics)

Job Overview

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Responsibilities

• Define and deliver the multi-year vision, strategy and roadmap for Adobe CJA, establishing it as Sky's core cross channel analytics platform
• Own and prioritise a value led product backlog, balancing legacy migration, platform optimisation and new insight capabilities
• Lead governance, demand intake and reporting standards to ensure consistent, trusted metrics and enterprise wide adoption
• Collaborate with Data Engineering, Martech, Technology and Privacy teams to deliver scalable, compliant analytics solutions
• Drive stakeholder alignment across Sky Data, DME, Value Streams and Operations to enable consistent journey measurement and reporting
• Track adoption, data quality and value realisation, continuously improving outcomes linked to customer insight and commercial impact

What you bring

• Proven experience owning and scaling enterprise analytics products (ideally Adobe CJA, Adobe Analytics or AEP)
• Strong product leadership capability with experience defining strategy, roadmaps and outcome based backlogs
• Deep understanding of omni channel data (behavioural, transactional, customer) and how it drives reporting and insight
• Track record of establishing governance, data standards and consistent measurement frameworks across teams
• Ability to influence senior stakeholders and translate complex analytics concepts into clear business value
• Experience leading cross functional collaboration across data, technology and business teams

Desired skills and experience

• Experience migrating from legacy analytics to modern, cross channel platforms
• Knowledge of Adobe Experience Platform and downstream activation/personalisation use cases
• Familiarity with data governance, privacy and compliance considerations in analytics environments
• Experience building enablement frameworks (training, playbooks, adoption strategies)

Team overview

Our vision is to enable Sky's growth ambitions through Data and AI-deepening customer relationships, optimising commercial performance, and improving operational efficiency.

As Lead Technical Product Owner for Customer Journey Analytics (CJA), you will define and lead Sky's cross channel analytics capability, ensuring consistent, trusted insight across digital and non digital customer journeys. Sitting within Sky Data and working closely with Product, Technology, Martech and business stakeholders, you will set the direction for Adobe CJA and ensure it drives measurable value and better decision making across the enterprise.

The rewards

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space: Osterley

Our Sky Group HQ. Equipped with state of the art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10 minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles.

We'd love to hear from you

Inventive, forward thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way.