Graduate Technical Support Engineer - UK

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well established international distributor network.

The Graduate Technical Support Role will begin as a fixed term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful. There will be constant on the job learning with a mentor, as well as training sessions as and when required. This role presents a steep learning curve, but the office environment encourages you to ask as many questions as possible.

• Fundamental theory including AC/DC, electrical topologies, engines and alternators, switchgear, protection & CT's, and number systems including binary and hexadecimal.
• Use of Deep Sea software including DSEConfiguration Suite, Scada Suite, Scada, PLC and DSEWebnet.
• Communication protocols including MQTT, Modbus, SNMP, J1939.
• Synchronising and loadsharing between generators, including understanding AVRs and Governors.

To provide DSE's external customers with high quality, value adding technical support on the full range of the company's electronic control modules for a wide range of generator and control applications, including renewable energy, backup/emergency power, paralleling with the grid, and other complex applications. This includes engine only functions and off highway implementations.

To provide technical support and product development guidance to DSE's internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.

Training global and local customers, and internal personnel on DSE product and their applications. Global and local customer visits to assist sales, training, or fault finding purposes.

• Providing customers with global technical support (training, troubleshooting, commissioning, etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom) and face to face on a wide range of DSE product.
• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Testing and confirming reported issues from customers. If confirmed, following the company's procedures and guidelines for remedial action.
• Preparation of technical documentation including product manuals and training instructions.
• Proofreading technical documents authored by other personnel.
• Providing development guidance to engineering on new and existing product features.
• Assisting the test and approval department's comprehensive testing of products.
• Providing technical support to DSE internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
• Compliance with internal procedures and documentation.
• Submitting a monthly report to the global support manager of previous months' activities.

• Liaising with other technical support engineers to better understand existing and new products, and their functionality.
• Liaising with the engineering and test & approval departments when clarification is required by those departments or technical support.
• Liaising with internal sales and marketing providing assistance where necessary.
• Liaising with the relevant Business Development Manager (BDM) for their region's requirements, keeping them appraised of developments in their area.
• Liaising with DSE distributors, customers, integrators, and end users requiring support.
• Liaising with third party companies within DSE supply chain providing assistance where necessary.

• General generator application and system knowledge.
• Excellent communication skills.
• Ability to work at a high level of concentration and commitment.
• Ability to operate under own initiative as well as possessing strong team working skills.
• Recent experience in the generators and the diesel generator industry.
• Relevant experience in a customer based environment.
• Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
• 25 days holiday + Bank Holidays.
• Life insurance.
• Enhanced maternity/paternity pay.
• 5 % pension contributions.
• Companywide performance based annual bonus scheme.

DSE is an equal opportunity employer. A copy of our statement is available on request.

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