Scrum Master - UK - Fully remote

Scrum Master

Our client is a market leader in providing cashless catering, identity management and payment systems to the UK state education sector. Their education solutions are used in thousands of schools across the UK, helping them run efficient meal and nutritional programmes while reducing reliance on cash-based payments.

The Role

Working as part of the scrum team and reporting to the R&D Manager, this pivotal servant-leader role will ensure the delivery of high-quality software solutions that meet customer expectations and support continued business growth.

You will champion agile processes within the development team and wider organisation, taking responsibility for running and improving agile ways of working. You will coach the development team to refine processes, promote accountability, transparency and continuous improvement.

This is an established scrum environment with plenty of opportunity to grow, influence and shape the role.

Although this position is remote, there will be a requirement to travel to the Birmingham or Edinburgh office when required.

Key Responsibilities

• Challenge the status quo and drive a culture of continual improvement
• Mentor and coach engineering teams and stakeholders in agile practices
• Schedule and facilitate agile ceremonies
• Manage and resolve impediments to ensure sprint goals are met
• Work with Product Owners and the wider engineering team on backlog refinement and story estimation
• Manage release planning and ensure stakeholders are aligned and informed
• Produce sprint and team resourcing reports for senior management
• Ensure risks, issues, actions, change requests, decisions and dependencies are identified, communicated and managed effectively
• Work closely with technical functions including architecture, software development, testing, release management, database, network, platform and IT operations
• Apply an automation and AI-first mindset to streamline processes and save time
• Use and coach others on generative AI tools for backlog management, reporting and decision support
• Support the cultural shift towards effective AI usage within the department

Skills and Experience

• Business domain knowledge in education or payment/financial services would be highly advantageous
• Knowledge of Agile, Lean and Design Thinking principles
• Experience analysing and documenting complex business processes
• Strong verbal and written communication skills
• Ability to build relationships across all levels of a business
• Proven experience working directly with end users and stakeholders
• Experience analysing and reporting on team data

Personal Characteristics

You will be collaborative, open, constructive and comfortable giving and receiving feedback. You will be proactive, team-focused and driven by continuous improvement. You will also bring strong emotional intelligence, good judgement and the ability to work effectively in group situations.

Only candidates who are eligible to live and work in the UK need apply.