Regional Office Administrator Apprentice - Organ Donation

The Regional Office Administrator apprentice will provide first point of contact for our cluster of Regional Organ Donation Teams through triage of telephone calls and emails, dealing with bereaved families and general public enquiries with regard to organ and tissue donation. Working in this interesting, caring and rewarding environment, you will also be liaising with both internal and external colleagues of all levels across the whole of Organ Donation and Transplantation. Joining our Regional Organ Donation Administration Team, you will play a crucial role in supporting our caring and professional nursing teams in saving and improving the lives of thousands of people. The role is a great opportunity for someone looking to start or build a career in administration or customer service. You will gain the skills and knowledge needed through a structured apprenticeship, supported by comprehensive training and ongoing development from induction onwards, helping you grow and achieve your career ambitions. The role includes travel to other base locations and venues across the north of England (notice will be given). This role involves working with bereaved families and handling sensitive information with care and empathy. This role is paid at Annex 21 terms and conditions (70% Band 4 until 12 months left on programme, rising to 75% Band 4).

• Day to day management of processes and procedures associated with the role, reactive to the time critical and sensitive nature of the team
• Acting as a professional point of contact for bereaved donor families, communicating sensitive information via email, phone and in person with tact and empathy in a timely manner
• Developing and maintaining effective communication and relationships with a range of internal and external stakeholders
• Communicating effectively to organise and service internal and external meetings
• Stock management and ordering of supplies
• Data inputting and processing and drafting correspondence
• Acting as primary point of contact in the absence of the Regional Office Manager, resolving issues, escalating queries and undertaking financial responsibilities
• Travel to other NHSBT and external sites on a monthly basis (appropriate notice will be given)

• Will gain experience of liaising with key stakeholders using tact and empathy, including supporting donor families and working with internal and external colleagues
• Will gain experience in administrative tasks such as data inputting and processing, drafting correspondence and reports, and supporting administrative systems
• Will learn to take minutes and support the organisation and coordination of internal and external meetings with a range of stakeholders
• Experience with Microsoft Office packages (Outlook, Word, Excel, Teams, PowerPoint)

• Willing to complete the Level 3 Business Administration apprenticeship and develop skills, knowledge and behaviours within the workplace; good standard of education with literacy and numeracy
• Demonstrates commitment to own continuous learning and development

• Commitment to support completion of the Level 3 Business Administration apprenticeship and any other relevant training
• Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you
• Generous annual leave - 27 days annual leave (pro rata for part time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns)
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process