Senior Associate, Production Services Application Support Analyst

We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.

• Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third party software applications in a dynamic environment.
• Provide application monitoring and support to internal technical and non technical teams, Client Support, external third party application support groups, and users of BNY Pershing hosted applications.
• Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
• Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.

• Technical Skills
  • Excellent SQL scripting skills
  • Knowledge of any scripting language such as PowerShell or VBScript
  • Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
  • Experience of using Azure and Snowflake technology
  • Knowledge of multi tier application architecture
  • Experience of web technologies and internet based applications
  • Experience of working with Production and Non production environments
  • Experience of application recovery of priority incidents with limited support
  • Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
  • Knowledge of any issue/problem tracking system such as ServiceNow
  • Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
  • AI Automation
  • Agentic AI
  • Prompt Engineering
• Soft Skills
  • Excellent verbal and written communication skills
  • Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
  • Demonstrates the ability to work with cross continental, cross culture support teams with a proven ability to liaise and coordinate between disparate and multi disciplined teams.
  • High level of professionalism when communicating with external clients and internal users to resolve problems.
  • Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
  • Results oriented, leading by example with excellent analytical and problem solving skills.
  • Maintain an attitude of continual service improvement to help suggest improvements and drive change.