IT Service Desk Analyst

Full time, Permanent

Location - London, on-site 4 days a week

Career level - 7

As the face of the Group IT department, you'll provide excellent customer service to all consumers of the IT services provided to support the various business units across the Drax Group. You will be responsible for always delivering high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support provided will be through a combination of walk-up and desk-side support as well as remote support to customers in other Drax locations globally.

This role will be expected to be on site 4 days a week.

You'll be required to have the following experience and knowledge:

• Experience of working in a 1st line IT support role
• Windows operating systems
• Active Directory / Group Policy / SCCM / Intune / Autopilot
• Microsoft Office / Microsoft Exchange / Office 365 / Microsoft Cloud Services
• Mobile Device Management, including Windows and Apple devices
• Meeting room audio/visual equipment
• Installation, configuration, troubleshooting and maintenance of desktop hardware and software

This role does not offer Skilled Worker visa sponsorship or visa-related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship

As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you'll get:

• A discretionary bonus depending on company performance
• Private Healthcare
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we'll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We reserve the right to close roles early when the particular role and/or location has had sufficient applications.